The worst company i have dealt with by far, terrible customer service
My claims was fobbed off to Carpenters by my motor insurer. My case handler can never be reached by phone, always goes through to voicemail and despite leaving voice messages and sending emails, she doesn't get back to me.
They have has my case since summer 2020 and it's still not resolved. It is a very simple claim where 3P hit me. I have has no contact at all from them since March 2021. They just ignore me and do nothing about my claim.
I am out of pocket for my excess and they don't care.
I wish this company did not exist, i wish my claim had been handled by anyone else. These guys are lazy thieves.
