Zorgverzekeraar Zorg en Zekerheid Review

Calling itself a health insurer, however, it appears that through tricks it was free to pay out claims.

They also very easily present their problems to the customer. Due to a conversion of the system, claims for physiotherapy cannot be paid out for the time being, with a waiting period of at least 1.5 months. In case of inquiries by telephone, no input is given in any way.

A customer since January 2021 and already very disappointed. Service and quality extremely disappointing.

After moving to NL tried to get health insurance with them. I received an email from them stating they couldn't insure me due to missing data and that if I didn't reply to them within 3 weeks it was understood that I did not require anything else from them.

I got my health insurance with another vendor and now they come back saying that my health insurance has been activated and requesting me to pay them the premium for something they shouldn't have processed

Very customer friendly, service oriented and honest in their answers, recommendations and advice.

Dear folks, Z and Z only think of themselves to stay big over their customers' heads.
Do not pay out! That's the first thing they think about! Or their conditions change and they are good at it!
Don't go!
Customer service is not what it can be! Fairly unfriendly!
I also feel discriminated against, medical fitness is now falling old elderly gym!
Success further greetings Herman v d Vegte

Complete waste of time, money and energy. For 6 months i have been attempting to get into see a therapist. For 6 months I have been met with every excuse from there not being enough information, to the classic "my colleague isn't here today can we call you back in 2 working days", which in there world means never. Every time I fill out a new piece of information they tell me it will be a 2 week wait on a decision, which translates to a minimum of 4 weeks. The decision always being they need more information.
Save your self the stress of dealing with this company and go with any other as this is absolute rock bottom health insurance

If you have existed as a physiotherapy practice for 40 years .with above-average customer satisfaction .. and always a low treatment average . And always contracts with all insurers, for the convenience of our customers and a bit of our convenience. In the autumn things went wrong administratively. That must have had to do with corona and the renovation that we were in the middle of. Several contracts have not been signed unintentionally. We kindly asked the relevant insurers to correct this, which some did immediately. Not Zorg en Zekerheid .. with the sole argument: procedure . We did not sign on time, so 'fat finger'. It shows that at Zorg en Zekerheid, too, the human dimension and the care for their customers are far from sight. Unfortunately. How do you alienate the people who carry out the work for you and how do you transform from a health care institute into an office of pen carpets? Well, so!

I do not recommend this insurance company to anyone. employees are incompetent. contact with them is a tragedy. you have to call several times in one matter. one employee says something, I call you in a week - another says something else.

I was really unhappy with them. They were taking tremendously long time and declining every nota with weird reasons. Last one was most ridiculous and they even breached GDPR requirements. Just shortly to compare: 2 years in a row exact same treatment, exact same Invoice. One year CZ took less then 5 days to check it and even reimburse it. Other year Zorg&Zekerheid rejected twice, each time taking more then 3 weeks to reply and once required some extra information which according to GDPR regulations breaches my Personal Data Privacy.

I do not understand people who say worst health insurance. if I call, I am immediately helped and if I hand in the decleratie after a week on my giro?