Kudos to Zapf GmbH. My daughter's doll went bust and the doll clinic sent us a new one with extras and lots of love. My daughter is overjoyed. I would like to thank the whole team. Apsolut deserves 5 stars if not 10! Many thanks.
Was there today. No factory outlet available. OPENING HOURS do not match the information here. Building is empty
This is rare now!
Our daughter's horse was broken, a fault in the electronics.
We had no invoice, no exact date of purchase and so we wrote Zapf an email that our horse is sick and our daughter is heartbroken.
Zapf replied with an incredibly friendly letter to our daughter and asked us to treat the horse, completely free of charge. And when the package finally arrived, they had included a set of clothes for their doll and that at top speed, just in time for Christmas.
World class. We were very happy and I think this is the most honest way to win and retain customers.
Thank you very much.
Great great service, are more than satisfied! Within 1.5 weeks got a doll exchanged and without proof of purchase!
zapf-creation.com
