Yvonne Hovell's Dodge-Chrysler-Jeep of Tulsa Review

Bought a vehicle on 8/29. Already needs major repair. I can't get anyone to return my call. Repairs on me. They don't stand behind what they sell. I thought going to a bigger reputable dealership would avoid getting taken advantage of. Should've went to a smaller mom and pop place.

Bob Moore Tulsa had an amazing selection of vehicles. I was looking nation wide for a specific truck with no success, and this dealership not only had the truck I wanted but several to choose from. Brandon worked with me via text throughout the entire process and he did an excellent job. He was very helpful and knowledgeable. The process was very smooth. Great inventory, great customer service, great prices! Thank you!

Peanut is the man. If you need a vehicle go see him and he will help you out.

One car had bad words scratched into the paint. F word. I thought it was a shady Dealership.

The service department has consistently handled my issues professionally and timely.

Dropped a truck off because transmission was not shifting properly had truck for almost three weeks found no issues with transmission but 2,938.05 for brakes shocks and other misc items. Picked truck up after telling them no way and transmission is still not shifting call advisor "could not help me his tech found no issues".

They fixed my window in 45mins! Great place for jeep help and Don was great!! I will be using them for all my future needs

We've been taking our 2016 Dodge Challenger SRT to Bob Moore for ALL of our various service needs ever since we bought it. They have done a super job with it. We always work with Don in the service department and he is GREAT! He is very attentive to our needs. He offers recommendations for what's best and most cost effective for what we are looking for and makes sure that we are happy and satisfied with everything before we leave. Bob Moore is the only place we trust to take our Challenger because we feel that they will take care of it the way we would and we have not been disappointed!

This complaint regarding the MAP aftermarket warranty product was changed from one star to four stars due to the Bob Moore dealership getting involved and providing valuable assistance in getting this messy situation resolved. I really appreciate the dealership taking ownership of this situation and I am happy that we might be able to get a prorated cancellation/refund on this very expensive (and almost totally bogus) MAP after market warranty. Thank you Bob Moore CDJR of Tulsa for providing this assistance.

Definitely a great experience and was well taken care of by my salesman Peanut and the rest of the staff at Bob Moore.

To sum up my experience without getting into too much detail - This dealership lacks communication. My car was there for almost a month for warranty work, and I never received a call with updates unless I initiated it. They forgot about it because it wasn't in the shop (it was in the parking lot while they were waiting on parts), and then made it seem like it was my fault that they forgot about it. The service manager I was assigned was condescending and spoke to me like I was a pain in his side. I wasn't offered a loaner car, nor a ride to pick my car up. They can do much better. I will do much better next time - I will never take my car back to this dealership.

Im rating them a 1 star because my 2014 Jeep has been here twice over the past 2 months and the same thing is happening again, so far everyone was nice but you can never speak with a manager or your advisor is to busy to get on the phone.

I m so disgusted, this car have less than 70k miles and it s a 2014. Whatever is going on should Not be happening especially when you keep maintenance up on it.

Always great customer service. The services department is top notch as goes above and beyond! Been going to them every since I have had my car! The inspection they do after they do services is very generous! Thank you service department

Rotated tires, fixed oil guard, reset oil message and done a recall on my Jeep. Took a hour and a half for all. Polite and easy to work with.

Service was so great on Wednesday, we came back the next day for additional work. Be sure to do your business with Asma is the service department. She goes out of her way to make sure you're taken care of!

My husband and I found a Jeep Wrangler on their website that was exactly what we wanted and within our price range. He decided to go buy it. He got to Bob Moore and spoke with Vernon (a very nice and surprisingly honest salesperson there) fully prepared to sign paperwork and bring the Jeep home. Vernon took him in to get the deal going when he informed my husband that the wheels and tires were not included in the price. That was not mentioned on the website at all. My husband then decided to leave. Within a few minutes Vernon called me and told me that he sat down with the general manager (Chris Gilmore) and told him it wasn't right to treat people like that and that he got the general manager to agree to honor the price on the website with the wheels and tires. I specifically asked him if it would be the price posted online plus the doc fees no more haggling and he said yes. My husband then went back to the dealership where he was taken into Chris Gilmore's office. Chris then tried again to get my husband to pay more for the Jeep than what was advertised. By this time my husband was fed up with the haggling and left. When he went back to the website later in the evening he saw that they increased the price. Very unhappy. Felt like a bait and switch.

I agree with another post that if I could give negative stars I would do it right away. My first vehicle purchase in almost 20 years and this is the experience I have the pleasure of receiving.

Salesperson was great with showing the vehicle, but that's where the greatness ended. Once we can inside to talk numbers, it was a game from there on in. They didn't want to disclose the loan rate, played with the price of the vehicle, wanted me to agree payments and a bottom line without having all the information up front.

Salesperson was told before signing that we wanted the TTT rolled into the loan amount. Bob Moore did not, and would not make it right, instead wanted to play a "I don recall that" and a he said/she said game. while haggling the price, the salesman went to his manager to get a "better price" came back with one that said OTD or "out the door" price, but this price didn't include the TTT that was asked for.

Bottom line. I would not and will not ever purchase a vehicle from Bob Moore Chrysler Jeep Dodge. Look for someone who will pay attention to what you say and will be ethical. This is by far the worst business experience I have ever had in my 45 years of existence.

It took them over a month to get the title and I had to sign all the contracts again which was kind of aggravating to me. Then after I got the title I put it in to get the windows tinted and a spot on the leather seat fixed which was in the deal to buy it. It took four weeks to get it back because they kept getting the wrong parts and it was taking a week each time for shipping. After the first one was wrong I feel they should have next day aired the next one. There was there weeks of shipping that I had to wait on in the process.

Great deal on a great Challenger. My second purchase went even better than first.

Excellent service of my truck! Had everything taken care of quickly.

Great experience with sales staff buying my new car-dealing with the finance and extended warranty staff was a nightmare. I'm 50 yrs old and worst strong arm sales tactics I've encountered since the 1980's. Telling these guys for 30 minutes I was not interested in the ext warranty just wasn't enough. They out right lied to my face several times about the cost of monthly payment with or without the ext warranty. Finally, when I stood up to leave, another paper showed up with my true monthly payment-about $30 less than was quoted. This is the way they treat customers who spend roughly $30,000? I got my Mother a new Ford 3 months ago at Joe Cooper and the experience was VERY different-great service both front and back of house. If you have to finance, AVOID Bob Moore-not worth the stress.

I had a great experience today at Bob Moore Chrysler. Their shuttle driver even took me to the mall and picked me up after the movie and everybody in the service department was really nice. It was probably the best service I have ever received at a dealership and I was only having some recall work done. Pretty cool since I didn't even buy the car there.

Had a great experience at Bob Moore when my husband and I purchased a new minivan recently. Greg Wilson (our salesman) matched us up with a vehicle that met our growing families' needs without going over our set monthly budget. The service and sales staff did an outstanding job taking care of us and we couldn't be happier with our new purchase! Thanks to everyone at Bob Moore.

Peanut was awesome!! He went above and beyond to get me the vehicle I wanted at the price I wanted to pay. I would definitely recommend Bob Moore Chrysler Dodge Jeep Ram of Tulsa to family and friends. Ask for Ant'Juane Baul he will get you fixed up. I highly recommend him.

Bought my dream car Dodger charger RT/Scat Pack. It was worth it

Great service. Our service consultant Don Hardcastle was outstanding.

Great customer service! Members were patient and work with me so that I could get the best rate and payment possible. Thanks Bob Moore Team!

Excellent experience. Great salesmen. Helpful and informative. Unfortunately they didn't have what we were in the market for.

I can't speak highly enough of Justin Bennett,one of your service consultants. He was knowledgable, professional, and made every effort to see that my service needs were met. Great experience!

Everything went very well. Tammy m, kept me informed of everything that was going on with my car. She made sure i had a rental car when the parts didnt come in. Thanks for being so helpful, If any problems i feel very comfortable bringing car to Bob Moore service center.

They have a real nice inventory here. I bought an 07' Corvette sight unseen. Very clean and low miles. Would def. recommend. Ask for Lucas.

As always You guys are very professional the place is clean there s always a pleasant experience to deal with y all keep up the good work

Manny was the sale rep that did an excellent job of walking me through process. Overall good experience

Took my Jeep in for a recall. Was told it would take a few hours, was ready the next day? No biggie, glad it was fixed. The problem, more dirt and oil got in my car than anywhere else!, This is very frustrating when I brought my car in clean.

After calling back, they were very helpful with getting my car clean. If you have an issue, they will get you taken care of.

My sales person Samantha was great. Dealership was clean everyone was very nice. The price of the car very competitive. I drove in from a neighboring state to make the purchase. The delivery of the car was substandard. It was not properly prepared for delivery. I only received one key fob because they second one had been misplaced. I was told that second key fob would be mailed to me the next day. It s been a week and still I have not received it. Their are so other issues that I emailed them about that no one has reached out to me about. With just a little extra attention to detail this could have and should have been a great experience. I gave three stars but I know they can do better. Thanks

Went to buy a used truck. Contacted my personal bank and but he time i was off the phone with the bank he sold the truck to his friend. The sales man was Demarco he said first come first serve but yet i was on the phone with my bank

First off, purchasing our 2012 Jeep Wrangler from Bob Moore was an overall good experience. Friendly and experienced sales staff listened to our needs and worked with us to find the perfect Jeep for us. Financing was quick and as painless as financing can be.
We recently had the Jeep in for its first service. Service staff were friendly and professional and efficient.
I would recommend Bob Moore to anyone looking to purchase a new mopar and have recommended them to many of our friends.
Too bad this site only gives a "3" as its top rating...I still give Bob Moore a "10".

Alex is amazing. Helped me out when no one else could. Super profesional I would highly recommend him.

Called in twice to schedule service for my new Jeep, receptionist answers, you ask for service and the phone rings forever. Scheduling service elsewhere.

It was a good job by Peanut and Jimmy Hendrix. I appreciate helping to get my wife into her Explorer.

Awesome staff! I love my Jeep Renegade! Thanks Nancy!

Most comfortable car buying experience I ve ever had! If you need a new car or used go see Peanut Baul best salesman around!

Excellent service! Same day repair! Thanks to the entire service department!

3/28/2019...My beautiful little PT CRUISER, my Baby Gyrrl won't start, just clicks. Thinking that the cold weather had messed up the battery, I called AAA. Their roadside assistance tech checked everything, NOT the battery! Towed my little car to Bob Moore for service--they're the only shop I know I can trust to diagnose & repair my little car, AND use certified parts. AND they always stand by their work!
Very nice young Service Advisor, Malik (goes by "James") explained since it was late afternoon, a complete diagnostic would be run in the morning & he'd call me to discuss repairs. It was the starter, & since Baby Gyrrl is a 2003 PT Cruiser, the part would have to be ordered. Options: rush order costs $60 extra, regular delivery 4--6 days. Had to go with that.
"James" let me know the starter arrived quickly & repairs were completed sooner than first thought. I really appreciated how professionally he handled everything. MOST importantly, as an older woman, I appreciated that his explanations were clear and he didn't "talk down" to me.

The sales person and manager that we dealt with there stated on multiple times that he would contact us with information we sought and financing and never followed through. I was ready to purchase a vehicle from them but decided against it. If they are interested enough to help in the buying process, imagine how bad they'd be if you had a problem.

Had an excellent experience at Bob Moore. James Wilkens got me in the car I wanted at the price I wanted, also is continuing to follow up with anything I need.

By far the best car buying experience I have ever had. We drove from Norman and was in and out in less than two hours. The salesman and sales manager were both great.

I arrived for my 7 am appointment to have recalls in my Dodge Dakota repaired. David was very efficient and polite. He gave me an estimate and said he would call when it was ready. Once it was ready David texted me. Upon arrival he explained the quick check out process and disappeared to retrieve my truck. He was respectful and friendly. I appreciated his service. Thanks David!

Took my 2016 challenger in for a brake flush. Btw second time I used the service center. I just want to give kudos to David the service advisor at Bob Moore service. He has went above and beyond both times we have used the service. He came in to update us on the progress. And we were out faster than expected. This is our second vehicle we have bought from Bob Moore. We will continue to buy from these guys. Always had the best sales and service. I can't stress enough how good the customer service has been, especially with service advisor David. Ask for him when you take your car in you won't be disappointed. Great job Bob Moore.

These guys are not very easy to deal with. I would look for somewhere else.

Pretty terrible service. Took my vehicle in on Saturday to have work done. Called Monday when they opened to verify everything was correct. They said they'd assign a tech and "Call me right back." No call. Tuesday morning I called again. This time they couldn't find my record and said "Call you right back." No Call. Called again Tuesday afternoon and this time couldn't even reach service department. Wednesday left 3 messages (2 in morning, 1 in afternoon - no return calls) because "Service department lines were just too busy." Picked up my vehicle on Thursday which took an extra 20 minutes because they had left the lights on, drained the battery, and had to jump it. I don't know why anyone would go to a place like this.

Dropped off van first thing in morning for oil change. Arrived at four to pick up, and oil had not been changed. An employee went home sick and either did not communicate or someone else forgot, and the van remained parked in limbo. It is unfortunate that a large dealership would use word of mouth as opposed to an electronic queue. They did offer to change it immediately, but did not have 30 minutes to wait.

Calvin was amazing! He helped our car buying experience go smoothly and he was very knowledgeable! We will definitely recommend you guys to our friends and family!

A Jeep is advertised online for $16995 so I inquired. I did pre-approval paperwork before goi g in. When I got to the dealership I was told by the salesman and one of the finance officers that I cannot get that price for the Jeep because my credit it to good, I would receive a better interest rate. 2 days later they offer me the car for $19k an and interest rate of 5.99%. I asked directly why it was not lower and I got the "honestly this is my best offer" line. Went to another dealership and got a better deal and a fully loaded Jeep!!! Will not be giving any business to Bob Moore.

Took them a long time to fix my car. 4month they had my car still not right. And I called them the other day. They haven't return my call back yet. still having the same problem that hasn't been fixed supposed to had fix.but it not fix.

The service Staff was super friendly and very professional. Justin in particular wen the extra mile! Thank you all for all your help!

I bought a used GMC Sierra from this dealership. I had a great experience doing business with them. The best thing i liked about them is their honesty which is a rare quality to find while buying a vehicle.

After selecting the truck i wanted to buy I insisted them that I want to take it to a certified mechanic for an inspection. After little hesitation, they agreed. I paid to Meineke's to do a detailed inspection and see if the truck is in good shape. Meineke gave me a good report and I confirmed Bob Moore to do transaction the next day.
Upon my arrival, their manager told me that while detailing the truck and making it ready for me they found out that the ball joints were bad and the front end needed some work estimated to be around S1500. But since they had already agreed the final they fixed it without charging me anything. Their sales Manager told me that their reputation is more important than making money out of this sale.

They could've sold me that truck with its falws but I appreciate their honesty that they told me about it and fixed it. I definitely recommend all my friends to do business with Bob Moore.

Doug Marrs was swell. He was made the experience very tranquil and nice. He showed the utmost professionalism, got the price lower than I expected, and was friendly and funny the entire time. I can't recommend Doug and Bob Moore enough, it made my day going there, and I will definitely be back, even if it's just for casual banter.

We were treated better than we ever have. Hopefully that nice young man will be able to achieve the task as he described without any of his co-workers influencing him to charge us for warranty work. Should he pull this off with no charge we will restart our business association with Bob Moore. God bless him and merry Christmas.

I would highly recommend this dealer to anyone purchasing a vehicle. Great service and great deals.

Very professional place Victoria the service tech was very nice very very professional she went above and beyond to make my visit wonderful she also made a combination for our 40 foot trailer to be parked where I truck could be serviced you should feel very special to have someone on your team like Victoria and the young man that she put on my truck to work on it or super nice and I believe his name was chance I'm not exactly sure but he did an outstanding job good team for Bob Moore Chrysler Dodge

Fast and friendly! We will be purchasing only from Bob Moore in the future. Great job guys!

We had scheduled a appointment for our regularly scheduled updates to the truck and recalls and they did a good job.

Great group of people. Ken and James are we're very genuine and made sure I was comfortable before purchasing my jeep. I could tell they truly enjoy what they do and want to help you out!

My wife and I came in looking at a used car they had online. Abdullah showed me the car and was very knowledgeable and professional. Even though we were unable to purchase this particular car because it was no longer there when we returned to purchase, I would strongly recommend contacting him directly. I have been to this dealership in the past and was not treated very well. He made it a pleasurable experience and I will return in the future.

I flew from Pennsylvania to Oklahoma to purchase my first Jeep from Bob Moore. Nancy went out of her way to make sure that that all of my questions were answered and to make the car buying process as easy as possible! She Even picked me up from the airport! When I arrived at the dealership, my car was ready and waiting, and all staff seemed very friendly. I was nervous about purchasing a vehicle out of state but the vehicle was exactly as described and I couldn t be happier. Thank you Nancy for everything that you have done! Highly recommend!

Thank you James and all of the gentlemen for the best customer service ever. I want you all know Kevin And I we appreciate you for putting us in our 2017 Charger .

We had the privilege to meet peanut, we had a wonderful experience and loved every minute. I did not mind I spent almost 6 hours there. Peanut was very quick to get the process started, we had just came from South Pointe and had a bad experience but we quickly forgot our time there when we arrived at Bob Moore. Peanut treated my pregnant girlfriend and I with respect and a very shy girlfriend, even she warned up quickly to peanut. We will be coming back when we get ready to trade in her car.

I took my Chrysler 300 to get the airbags recalled. I was asked if there was anything else I needed done on the car. I chose to get a tune-up. However I got what Justine Bennett claims is Bob Moore's tune-up a set of 99.00 spark plugs that is suppose to last forever and a120.00 labor charge. How do you not know what a tune-up is and what it's consisted of? I am appalled! Justine Bennett wanted to act like I personally requested the particular spark plugs! I wasn't given s choice! He stated it as a matter of fact like it was the norm! I don't know anything about spark plugs but I do know what a tune-up consists of! I'm not done here I believe I was taken advantage of and I am not pleased!

The Bob Moore service center offers exceptional service on your vehicle.. The employees are friendly and the service is fast and reasonably priced.. I wouldn't trust anyone with my vehicle..

Service department took care some recall issues very quickly and got me on my way. Very courteous staff.

The service at Bob Moore is outstanding and the employees are very helpful. The were able to service my car in a short time and get me back on the road. I would highly recommend their service department.

Dealership contacted me about buying back my town n country and offering a good deal on new town n country. As I filled out the paperwork I realized the deal described in text's was not the deal on paper. I took the blame for the misunderstanding and apologized for misunderstanding. The salesman kept trying to tell me i was getting the deal thought and that just did not understand paperwork. As I left the manager yelled many aggressive things at me including " stay and talk to me like a man". I left and will never routine.

WOW!!!! This was an amazing experience!!! The customer service was phenomenal!!! Our salesman didn t change. He stayed with us throughout the entire process ! I loved our experience there and when I m ready to purchase my own Gladiator, I will be back!!!

Excellent service! We recently purchased a Grand Caravan from Bob Moore. Not only did we get a great deal, but their sales and financing team worked to find us the best deal possible. Very happy with our new van!

They don't answer their phones in the parts department and then if they do your on hold for 20 minutes, I finally hung up. Will go elsewhere from now on.

Paul and the sevice department have always treated us with respect. Paul will bend over backwards to get the job done right.

I started my car shopping experience with Bob Moore on 46th Memorial on April 7th. I talked with someone about a 2013 Chevy Cruze who told me that if I'm paying cash that we can work on a discount. I arrived on April 8th and talked with Ryan Kimble about the 2013 Cruze I then went and purchased a $500 cashier's check deposit to hold the 2013 Chevy Cruze. When I got back there was no discount for paying cash. (No Deal). On 4/14/2017 I saw the same 2013 Chevy Cruze for $7900 on the internet, I called and spoke with a female salesperson if the price was the $7,900 I saw on the internet website, because I knew it had been $8500. When I received a confirmation from Ryan Kimble the price was $8400, then I was told by some woman in the sales department that the price increase was due to "Market fluctuation", within one hour! I would not recommend Bob Moore at 46th and Memorial in Tulsa Oklahoma.
Bait and switch

We enjoyed working with Brandon and Demaeco. The experience was enjoyable.

I recently had my car towed to Bob Moore Chrysler after experiencing a problem shifting into park. I was waited on by Don Hardcastle. He was respectful and professional, and told me that since I didn't have an appointment, they would get to my car as soon as possible. After a few days I called and inquired about the status of my vehicle. First I was told by Victoria that the transmission mechanic wouldn't be in until Wednesday. On Thursday according to Victoria, my car hadn't been looked at. I called on Friday and talked to Victoria again. This time the transmission mechanic "supposedly" went home sick. I got the same excuse on Saturday (Victoria again). On Monday I called once again asking when my vehicle would be looked at. This time I was told by someone in the service department that they had cars on their lot for two months that needed to be repaired. By this time my car had been at the dealership for almost three weeks. I was absolutely finished with the runaround. I went to the dealership to have my car towed to another garage. The place looked like a ghost town. I had to locate my own vehicle which was parked in the very back of the lot. the tow truck driver who came to pick up my car even said and I quote, This place has really gone down the tubes". Prior to this incident, all of my car maintenance had been performed there. Bob Moore Chrysler has lost me as a customer. Never again! Avoid this place like the plague.

They helped get me and my granddaughter a car, but at a high interest rate and as far as my military discount? I asked about that and they said they did all they could. Which means i didn't really get it in the actual knock off of the price, but they did help with SOME of the "ttl". They pretty much got that back though on the cost of supposed paper work. Everyone charges for that stuff, but there's was kinda high and they're warranties are WAY too high for what you get, but so is Southpoint's. I think they use they same warranty company. Mark Allen has a WAY better warranty and more reasonably priced also. Jim Norton's is ridiculous too. Better to work out a deal that gets you some cash back and get an extended warranty at Mark Allen because the time you get the deal done your not really saving money at Bob Moore over Mark Allen's prices. Jim Glover's warranty is just like Jim Norton's also. Nissan has the most reasonable paper work charge out of all of them.

Samantha was great in finding me the right truck at the right price. Experience was overall great, it just takes time at a dealership. I don't think you can get more truck for the money in any other brand than RAM.

Poor communication with customer. I left messages with three different people; advisor, service manager and general manager and none returned my phone call. Very slow to get your vehicle back.

Bad all around. 2.5 hours wait for a 1.0 hour promise and worse of all being changed ,$99 for a fuel filter. Total cost was $243.

In the future I will have reasonable service at another shop. Last time I had an oil change at your shop the total cost was$89.+.

Thank you thank you thank you for making the purchase so easy. I would give 10 stars if I could. Great price, awesome product and amazing service. Will be back!!

Great salesperson, she really knew her stuff! I love my new truck!

I had a great experience. Everyone was polite and they did everything within their power to get me in the vehicle of my choice for a great price! Calvin Bailey helped me with everything I needed. His knowledge and experience helped put me in the vehicle I desired.

My experience here is always great! The guy I believe was Jarrett, made sure to let me know the important things that need to get done and kept me in the know of everything. I will continue to be a repeating customer because they don t beat around the bush.

Robert was great to work with and you did a good job! I love my Jeep and I will be coming back for my next 5000 mile check up!
Carolyn McGhay

Great customer service had my van worked on the were friendly and up front with me about it .Adrian Martinez.

Just purchased a new Jeep Grand Cherokee and I love it! They were willing to work with us on getting us in a vehicle that we loved without the hassle of buying a car.

Calvin was very helpful and we really like the new management at Bob Moore Chrysler Jeep Dodge! We would definitely recommend them!

I had an issue with my 2019 cherokee from a previous body shop not repairing it properly. JR was amazing! He did everything he could to help get my jeep repaired and back on the road as quickly as possible! He was very helpful through the whole process

Sales rep Manny helped me alot and got me into my new Infiniti Q50. I love it and I appreciate all the help Bob Moore !