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B
4 years ago

DON'T TRUST THEM!

DON'T TRUST THEM!
I placed an order for an item. I placed it far enough in advance of an event that I thought it would be delivered in plenty of time before the event. Well that was not the case - it arrived late. Numerous days after placing my order I get a phone call from them telling me that my item was on backorder. So I asked them why it took them so long to finally let me know that it was backordered. All the lady told me was that they were out of stock and they were waiting for their supplier to get more of them. In my head I am thinking"why did you let them run completely out of stock, and why are you blaming your supplier for the problem?" She said it should be available soon and ship out to me within the next day or so. Well it was still several more days before it finally shipped - I finally emailed again to find out where my order was. When it did finally ship I got an email that said "Your order is complete. Your order was fulfilled on 09/14/18. Estimated Delivery Date Between Sept 10 and September 12th. Notice that the delivery date is PRIOR to my fulfillment date....
I told them that their company could learn a few things from Amazon. I am not sure I will use them again, especially if I need to have an item arrive by a certain date or sooner. Additionally I was told my shipping would get credited because of this problem - this has not happened. BUYER BEWARE....

N
4 years ago

Wish I could enter ZERO stars. So nice to endlessl...

Wish I could enter ZERO stars. So nice to endlessly upload address lists formatted the way xpressdocs requires, only to have most of the addresses still fail. Even more fun to ask for help from their untrained staff who provide NO HELP WHATSOEVER, contradict each other, refuse to transfer requests to speak with management, etc. I feel free now that I'm using other BETTER, CHEAPER mailing services.

About Xpressdocs

Xpressdocs is a leading provider of brand management and marketing automation solutions. The company has been in business for over 20 years, serving clients across various industries, including real estate, healthcare, finance, and more. Xpressdocs offers a comprehensive suite of services that help businesses streamline their marketing efforts and improve their brand visibility.

One of the key strengths of Xpressdocs is its ability to provide end-to-end solutions for all aspects of brand management. From creating custom designs to managing print production and distribution, Xpressdocs has it covered. The company's team of experienced designers works closely with clients to create unique branding materials that reflect their vision and values.

In addition to traditional print materials such as brochures, flyers, and business cards, Xpressdocs also offers digital marketing solutions such as email campaigns and social media advertising. These services are designed to help businesses reach their target audience more effectively by leveraging the latest technology trends.

Another area where Xpressdocs excels is in marketing automation. The company's proprietary platform allows businesses to automate various aspects of their marketing campaigns such as lead generation, customer segmentation, and personalized messaging. This not only saves time but also improves the overall effectiveness of the campaign by delivering targeted messages at the right time.

Xpressdocs' commitment to quality is evident in its ISO 9001:2015 certification for quality management systems. This certification ensures that all processes are standardized and continuously improved upon to meet customer needs consistently.

The company's dedication towards providing exceptional customer service sets it apart from other players in the market. Whether it's answering queries or resolving issues promptly – Xpressdocs' team goes above-and-beyond expectations every time.

Overall, if you're looking for a reliable partner who can help you manage your brand effectively while streamlining your marketing efforts – look no further than Xpressdocs! With its comprehensive suite of services backed by years of experience in the industry – you can trust them with your most critical branding needs!