DON'T TRUST THEM!

DON'T TRUST THEM!
I placed an order for an item. I placed it far enough in advance of an event that I thought it would be delivered in plenty of time before the event. Well that was not the case - it arrived late. Numerous days after placing my order I get a phone call from them telling me that my item was on backorder. So I asked them why it took them so long to finally let me know that it was backordered. All the lady told me was that they were out of stock and they were waiting for their supplier to get more of them. In my head I am thinking"why did you let them run completely out of stock, and why are you blaming your supplier for the problem?" She said it should be available soon and ship out to me within the next day or so. Well it was still several more days before it finally shipped - I finally emailed again to find out where my order was. When it did finally ship I got an email that said "Your order is complete. Your order was fulfilled on 09/14/18. Estimated Delivery Date Between Sept 10 and September 12th. Notice that the delivery date is PRIOR to my fulfillment date....
I told them that their company could learn a few things from Amazon. I am not sure I will use them again, especially if I need to have an item arrive by a certain date or sooner. Additionally I was told my shipping would get credited because of this problem - this has not happened. BUYER BEWARE....