Color tone
As a production partner, I had a very disappointing experience regarding a color dispute. The order specified “Ivory” without any RAL, Pantone, or other standardized color reference. The material used clearly falls within the accepted ivory range (warm off-white tones), and same material had previously been accepted without issue.
Despite the absence of any defined color code, the parts were rejected for not matching an unspecified shade of ivory, and I was ultimately forced to issue a credit note.
When a color is requested without a precise standard, it is unreasonable to later reject production based on subjective interpretation. Clear technical specifications should be mandatory to protect both clients and production partners.
Unfortunately, in this case, the responsibility was shifted entirely onto the manufacturer.
