INCOMPETENCE! NO PROFESSIONAL employees are not adequately trained they have to drill in a duvet of wires in the wall, without repairing anything works on boxes in storage in the Locker breaking objects, we were present and they made no mention of bulky items that we would have moved if necessary much easier to break the property of others I do not recommend in any way.
I believe this is the happiest company during the hardest covid-19. They refused to provide the work paper after finishing their work because of COVID, and reported to the office the wrong time. Even I was with the technician the whole working time. The office insisted to let me pay what more than I should pay, and told me if I want to pay less I should say before the work. How ridiculous! How could I know I will be over charged before the work. Also, remind that they won't fix your invoice even they promised, they will say they forgot and keep you waiting forever....
Hired to conduct multi-unit condo fire alarm inspections at the Imperial Lofts. Did not respect starting times. Poor communication overall. Alerted entire building with each alarm instead of floor by floor.
Recurring service contract with Guard-X in a housing cooperative to do the annual inspection of the fire alarm system. The inspectors were to carry out the inspection between 10: 00-11: 00. As the exercise is extremely noisy all tenants were advised to vacate the building during the inspection. However, they arrived very late and we do the inspection between 1:00 pm and 3:00 pm when everyone was back and working from home for the most part. An unannounced delay is highly unprofessional, especially in the circumstances where we are asked to be in lockdown.
Very good service for CO2 tanks for home brewing. Courteous and prompt.
They made holes in me everywhere (even my child cuts more straight) without ever picking up or even consulting me on the place or installed the system ... The wardrobes emptied on the floor as well as 2 broken wardrobe doors. .. The supervisor comes to meet me following my complaint to tell me that it is perfectly normal !!!! Also the employees who did the work was arrogant to tell me that it was already like his (home) and clearly did not have their work at heart ... I do not recommend this company to anyone I'm sure you'll find better cheaper and more professional elsewhere!
Will find any way to rip you off. Tried cancelling our services with them many times, but they kept sending us non-sense bills for services they didn't provide. Once you realize they charged you for stuff they were not allowed to (or did not provide a service for), will hang up telling you they will call you back, never call back. When you call repeatedly trying to get a refund for stolen money, they find an excuse not to pay you back. PLEASE AVOID.
They keep sending bills even if clearly we didn t prolongate our contract and told them that we don t want to continue. They have been good, we had good service but when you say to a company to stop, they don t get it! Initially the first year was prepaid and we ended up there. It s just annoying and repetitive. Now getting updaid bills, and threats of collection agency... Please fix the issue, would be appreciate. I Do I have to go publicly to express our issues?
I want to give a 0 star if the system allows. This company charges triple the time they actually spent, the service sucks, never arrive on time. Try to avoid this company as all costs.
500$ rip-off. The alarm went off. I called them to know if there is a main switch. They said they would send someone.the guy came in, changed the sensor. They charge 200$ per hour. They didn t even mention about it over the phone Just another company with scam practices. Don t make business with them.
We have been dealing with Guard x for fire protection for our buildings for years, lately in the past 3 years, their quality of service took a major decline. They are never on time, their technicians are mostly ignorant and don t know what they are doing, they are money hungry and overpriced for what they provide. Very unprofessional and they damage your alarm system to try to sell you new ones. Just avoid them all together.
Terrible service, the technician came to check the alarm system, the whole process was less than 15 mins, they charged for 45mins. The original oppointment was booked on 15:30 and they came early at 14:30, the company find a smart way, they just put extra time on my bill saying the technician worked more than estimated. Don't waste your time and money with this company.
absolutely the worst company to deal with. want to open account guy nevers calls me back, I have to hunt them down to do business. forget it
Being a janitor of a 5 floor apartment building I had recourse to the services of gard-x and I am very satisfied not let go! Great job !!
Sounds like all reviews so far has been done by employees of Guard-X ! Let me tell you my experience with them for the last 6 years... False fire alarm all the time in my building ( 15 floors), takes quite a bit of time for the technician to show up and turn off the crazy loud alarm and sometimes more than 4 hours to reset the elevators that got disabled when the alarm went off. There is always an issue with the fire alarm in my building or the one across the street which has a guard-X system as well. So please don't say in your reviews its the best company in the world because it isn,t!
Despite the fact that their main business is fire prevention they had no problem filling my small CO2 tank for kegging beer. Fast and professional.
The fire prevention company with the best technician in town.
After hours service is billed at an outrageous price. $ 197 / hour. I was charged $ 527 to change 2 small batteries. The technician took 15 minutes to change the batteries. They charged 2 hours at $ 197 / hr! I call it scam.
When a company prefers to protect the lies of its technicians.
Quick and polite service, I took 10 fire extinguishers to inspect and the young man came to take the fire extinguishers in my car and explain how he went and answered all my questions.
