Wurth do Brasil Peças de Fixação Ltda. Review

For my store, one of the worst companies that in 15 years have passed through here, vendor finds you, makes a record, lets whatsapp that you never managed to speak or call at the time of registration, says nothing about shipping when the order arrives ten days later, it is absurd to freight I buy from 12 distributors to 15 years never pay freight for that reason the seller does not answer or answer me I will never buy from you anybody who please the seller of this company never but I visit

JA WORKED IN OTHER SHOPS, AND A FRIEND SAID THAT WORKED IN THIS COMPANY AND JA praised ME AND RECOMMENDED.

For a company that dispatches 1,200 orders a day in search of satisfying its customers some complaints are common if even Jesus could not please everyone ... who will say a company that like any other can also fail. A company that sells quality and does not deceive its users.

Place where three principles govern the work philosophy.
ethic
Moral and
Social,
I read some complaints posted here, and it always has to do with the care of most people.
I went to read about the company and saw that a company that employs more than 76,000 people in over 80, a world leader in fixation and, among many other products, amazes me the lack of empathy of some entrepreneurs when not recognizing that who never hired badly in their life people management, but the company is responsible for its employees, but the complaint does not always arrive at the correct place and in the proper way.
Entering the page I came across some forms of contact. And yes the phone works (during business hours), in short, I believe that problems exist and it is up to us who are involved in the search for the solution.
5 star company.

Excellent company, without a doubt one of the best acts that segment. It offers innovative quality products at a very competitive price. The commitment and friendly employees are other positives. I recommend all products without any restrictions.

Sales service is fast! But delivery and mainly withdrawal is terrible! More than 1 hour with the store empty waiting to remove the order that was already separated and invoiced!

They are selling alcohol 4,4' Gel for R $ 124.90.
Note that deserve a company that takes advantage of a pandemic to make money with absurd margins ???

Poor management ENVIRONMENTAL. Company makes EXCESS OF NIGHT NOISE.

I THINK YOU ARE FURTHER SUPPLIERS. THEY SELL TO FINAL CONSUMER ALSO THEY DO NOT HAVE ....
SELL FOR MY CUSTOMER

Garbage! I entered the site I got the address of the store available in Home> Stores> Addresses and I moved 180km to get a product that I need to finalize a service and arriving here I was informed that there is no store and that I am not the first one that I come here to look for products!

I never use products from this company again!

I'm starting to hate the Wurth, the sales system it is exceeded, they are pushing their vendors to fill our bag! Are sending a lot of ads with expensive products, we do not want to buy, we even understand that the quality is good, but it has other products on the market, so good with prices more affordable and Wurth think I'll buy it, because it sends your salespeople fill our bag now that I will not buy anything!

I am a customer wurth to about 5 years. But same customer, they sold me a machine to clean nozzles that I rejected in the hra, pla his fragility and n fzr oq promises. the salesman renato said that I would fzr a return note, it's been 5 months since they disappeared and they do not serve me anymore. she burned the board and the ultrasound. I do not harm and nobody does anything. and they sold me some goods of value and another came. I'm going to file in the lawsuit this week and put all the social networks on the machine and the paid tickets. Wurth is a deception.

I AM SELLING A TOOLKIT WITH QUALITY GUARANTEE, BUT THE DRAWERS ARE OPENED ALONE, THE CART HAS TAKEN SPREADING KEYS FROM THE OFFICE FLOOR AND ALMOST BEATING ON THE CAR STOPPED IN BOX, VERY PROPAGANDA ON SALES AND PURE QUALITY, NOW IN THE TIME OF GIVING WARRANTY , IT IS NOT MORE IN THE TIME. A LANTERN GIVES WARRANTY OF ONE YEAR, SIX MONTHS BATTERY WITH PROBLEM, TEE TODAY TO RECEIVE ANOTHER, CADE THE COMMITMENT WITH CUSTOMERS.

After years, the first disappointment with Wurth. We made a purchase and asked for a payment term that was offered up to 4X. To our surprise when the tickets arrived, they were 4 times in the same month. It can only be gotcha. I spoke with a salesman and it was the pandemic's fault ... absurd !! Disappointed and outraged !!

PAST EXPERIENCE!
1. They sent me a defective product (Energy I shoe) with many manufacturing defects. The delivery took place on 08/28. On Saturday (08/29) I sent an email to sac.sp@wurth.com.br reporting the defects including many photographic records. To this day, I haven't even received an answer for this one.
2. At the beginning of the week I tried to contact using a cell phone, which they say is a WhatsApp contact route. No chance either ... the messages were not even seen and attempts to contact only gave voicemail.
3. During the week I tried to contact the FB chat and they answered me, but a big headache started because:
3.1) I had to print the phone screen after discovering that they had not even opened the email I sent on Saturday, I also sent the 11 photos that were attached to the email via chat;
3.2) After sending the print and other evidence, I was informed that, based on the data I sent, they started an internal investigation to determine why the shoe had left the factory with a defect and that it would take 16 days to resolve * (here it was confirmed the size of the engagement they have with their customers) *;
3.3) In view of the size of the headache I was going to have with this "internal investigation", I suggested canceling the purchase and they agreed, but I also realized that they are lukewarm with the customer in all areas of the company, as they informed me the following: "We request the issuance of the return invoice by Wurth do Brasil, we will be able to pass a collection period after the issuance of the documentation". That was on Wednesday ...
IN SUMMARY ... THE CUSTOMER IS RIDICULOUS TO HAVE TO WAIT FOR INTERNAL INVESTIGATION, THAT IS AN INTERNAL PROCESS AND THE CUSTOMER SHOULD NOT BE CONSIDERED AS AN INTERESTED PARTY IN IT, Rather, GET AN IMMEDIATE RESPONSE TO PROCESS THE IMMEDIATE EXCHANGE OF THE PRODUCT!
DO I NEED TO DRAW ???
3.4) There was no reversal of the amount charged on the credit and no progress in the volution process!

clean defect wurth contact on devices, they do not read emails, ignore links when product from defect, they still blocked me on facebook page. IF THE PRODUCT REALLY WORKS, THEY WOULD NOT HAVE ME LOCKED, CALLED MISUSE OF THE PRODUCT. I WENT ON MY NOTEBOOK, MEMORY DELIVERED PROBLEM, ONLY RECOVERED AFTER PASSING ANOTHER PRODUCT WD40, AND AFTER OTHER CLEAN CONTACT. WURTH AWAIT THE INITIATION OF JUSTICE, SINCE YOU DO NOT WANT TO RESOLVE WELL.