Review of Wurth do Brasil Peças de Fixação Ltda.

4 years ago

PAST EXPERIENCE!

PAST EXPERIENCE!
1. They sent me a defective product (Energy I shoe) with many manufacturing defects. The delivery took place on 08/28. On Saturday (08/29) I sent an email to sac.sp@wurth.com.br reporting the defects including many photographic records. To this day, I haven't even received an answer for this one.
2. At the beginning of the week I tried to contact using a cell phone, which they say is a WhatsApp contact route. No chance either ... the messages were not even seen and attempts to contact only gave voicemail.
3. During the week I tried to contact the FB chat and they answered me, but a big headache started because:
3.1) I had to print the phone screen after discovering that they had not even opened the email I sent on Saturday, I also sent the 11 photos that were attached to the email via chat;
3.2) After sending the print and other evidence, I was informed that, based on the data I sent, they started an internal investigation to determine why the shoe had left the factory with a defect and that it would take 16 days to resolve * (here it was confirmed the size of the engagement they have with their customers) *;
3.3) In view of the size of the headache I was going to have with this "internal investigation", I suggested canceling the purchase and they agreed, but I also realized that they are lukewarm with the customer in all areas of the company, as they informed me the following: "We request the issuance of the return invoice by Wurth do Brasil, we will be able to pass a collection period after the issuance of the documentation". That was on Wednesday ...
IN SUMMARY ... THE CUSTOMER IS RIDICULOUS TO HAVE TO WAIT FOR INTERNAL INVESTIGATION, THAT IS AN INTERNAL PROCESS AND THE CUSTOMER SHOULD NOT BE CONSIDERED AS AN INTERESTED PARTY IN IT, Rather, GET AN IMMEDIATE RESPONSE TO PROCESS THE IMMEDIATE EXCHANGE OF THE PRODUCT!
DO I NEED TO DRAW ???
3.4) There was no reversal of the amount charged on the credit and no progress in the volution process!