3 years ago
We recently purchased a house out in Sag Harbor an...
We recently purchased a house out in Sag Harbor and having spent some time living out in SF and Napa we were excited to get to know the local wineries. Our first experience at Wolffer was fine, we arrived before closing and tasted some good wines with friends, server was nice but rushed as it was closing soon, expected in new york. We rent our house out frequently so we even decided to recommend some guests visit. As most loyal wine drinkers do we decided to join the wine club, we signed up like we did out in Napa and were excited for our pickup. This is when the winery really let us down, we received an email to go pickup our first shipment, we drove over to pick up and do some drinking. When we arrived we spoke to a lady who seemed to be a waitress about picking up our shipment and opening a bottle, she looked at us with disgust and said NO you cannot do that and walked away, I have never met someone so rude in my life. So we have just purchased wine and we can't open a bottle and purchase food and enjoy it? We then went into the room to pickup our shipment, we were treated like cattle, no personal touch or thanks so much for being a member, we again inquired about opening a bottle and enjoying it, rudeness continued, well the shipments are cheaper so you have to buy more wine to drink it here, ok well at least now we understood why instead of someone just saying NO and walking away. I understand you are catering to a different crowd then Napa but being polite to guest and members is standard anywhere. We will not return and cancel our membership, please hire some actual professionals to run your wine program.