WMF Group Reviews

Important for the region and shows internationally what Swabians can do :)

Just called the hotline to inquire about a few things and clarify a pot set.
You are not at all capable of criticism here and you constantly drive the customer over the mouth and interrupt me!
Does NOT work at all!
Send your people for a follow-up training on how to deal with a potential customer!
I then told the lady that you do not interrupt the customer permanently and then hang up!
After the campaign, you will definitely NOT become a WMF customer or consumer !!

Were here to work. Is a nice old work. Beautiful buildings.

WMF customer card concept
I am very satisfied with the products from WMF, but with the customer card there is only trouble. The QR code was required for the first purchase as a customer with a customer card. Due to lack of reception in the
Business - unfortunately not possible. Purchasing could
Not to be registered.

Next purchase.
QR code prepared. Unfortunately, in this case, the customer number was required, which unfortunately could not be found in the welcome email. So this purchase could not be registered. This concept really didn't get off to a professional start.

Several months ago bought small kitchen appliances from WMF. All turned out to be inferior and qualitatively not WMF accordingly. Customer service is an outrage and anything but accommodating. In one case, it was an obvious production error that has been repeated in the replacement device, here too no goodwill or understanding to expect. Never again!

On October 17th, 2020 I complained about the quality of the knives by email, unfortunately I have not received an answer or reaction to this date ... really bad quality. The knife fell from 90 cm and then the handle broke off.
The seller told me when I bought it it was made of full metal ...

WMF was a very good and innovative brand for me. But with a Lono raclette grill, it knocked the bottom out of the barrel. The grill itself beautifully processed and qualitatively beautiful. But the accessories - carved! A request, whether only the accessories could be changed remained a week unanswered! On telephone demand, complain within 14 days of purchase only at the seller. WMF could not email this short sentence within 7 days? I do not need to mention that this solution is the ecologically worst.
The ridges of the accessories were either sharp to cut, or carved inch by inch milimetertief from the plastic. A four-year-old child could have done better. But look in the pictures themselves. This text reflects my personal opinion and experience.

The WMF powdered sugar spreader is a pain. It is significantly more expensive than the colleagues from Action, Tedi and co. It looks simple. But nothing else can. The powdered sugar sticks to the sieve. So no sugar comes out. So you spend a lot of time shaking. This only makes the problem of sticking worse.

I don't understand how WMF can manufacture and sell such a product. From the idea to the packaging (probably everything in China ?!), there was no one who tried this product. I am increasingly disappointed with WMF products. The attention to detail is also missing here. The small subtleties, the small improvements that made a WMF product earlier. It is more expensive and worse than cheap goods from the Far East.

Sit back down and develop decent products.

Unfortunately you cannot give 0 stars. "Stainless steel" rusts after 3 uses. Pots have sharp-edged, dangerous edges, boil over, lids soak up, rust on the inside and outside. Customer service? Unavailable. Do not stir for 2 months, then I should send in the pots. Now the pots have been missing for another 2 months, no reaction from WMFs. Very disappointing - that's how you lose long-term customers.

If you are looking for quality, you should better look at other manufacturers.

The WMF brand is well known and familiar to everyone. I've already bought some WMF products and I'm actually very satisfied.
The location shown in Google Maps is the production site for many WMF products. You can't buy anything here. Right next door is the WMF fish hall where you can buy WMF products. I have also read some negative recessions in advance, but cannot confirm these experiences. I bought some products in the "fish hall"; e.g. WMF mini kitchens, which are ideal for a 2-person household. Or cutlery, knives and individual pans in a WMF shop. I am really satisfied with the products and find it difficult to understand the negative reviews. Like every manufacturer, WMF also has the Basic, as well as the Profi or Chef product lines, which are also manufactured accordingly and have different price ranges. It would therefore be wrong to compare a basic with a premium product.

Unfortunately, far too much packaging waste for two spice mills

Ordered an 18cm steamer ring, the money was from mine
Card debited; I've been waiting for the ring for two weeks .....

Coffee machine service is unfortunately a disaster! After my WMF800 recommended a service and sometimes complains, I wanted to send it in for service. GLS Parcel Service was supposed to pick you up at the agreed time, but didn't come. Instead, twice at the neighbour's house in the next week. When it was finished we get an e-mail again that it will be delivered to the neighbor. I'll call you again, yes you have the right address in it now. Another e-mail came from GLS with the name of the neighbor and our address that the package could not be delivered.
Guys, this is just so bad.
After a repair because the machine stopped spontaneously, it is now at least running again.

WMF customer service is a nightmare. As soon as a product causes trouble and needs the service, it works like this: Response to the e-mail or inquiry, up to 9 days. Then the submission is checked. Duration, again up to 2-3 weeks !!. You apologize with Corona, holidays, short-time work!
Short-time work, in customer service, where is that? Lots of things to do and then short-time work. At Amazon, complaints are dealt with quickly and returns are handled in no time. And you get your money back as a prime customer Get in. Forget it. To do this, it has to be better than the benchmark. kThat's AMAZON. Hands off the very good quality from WMF is legend. That was once upon a time.

I bought a Silit whisk, but unfortunately it quickly broke down.

Customer service has written me several times by email that a replacement will be delivered.

I have been told several times that this will be delivered or that it will come to me from the warehouse.

It has been several weeks now ?!

Unfortunately, I am very dissatisfied because something like that cannot be.

My last purchase regarding Silit or the WMF Group, a shame.

I can only agree with the other reviews. We complained about a raclette pan at WMF on December 26th, 2020 because the coating was broken. Something like that can happen, but the customer service does not respond to inquiries (26.12.20 / 18.01.21). The second request was even read on 01/18/21! I would not have expected something like this from a company like WMF ...

If you get the WMF Smoothie To-Go mixer you get for 24,99 the seal of the cutting unit is broken by the customer service gets told, that you have to replace the complete cutting unit for 19,90 + 4,95 shipping then falls to me nothing more. In the 21st Century by a reputable company not even a simple rubber seal to get ... I bought for two 2.70 three rubber seals in the hardware store and tailored - by the way, fits much better than the original WMF. Very poor Germany

Well-designed mall (outlet). The main component is still the so-called "fish hall" of the WMF. However, in my opinion, many goods are from China. Some high-quality things have the stamp "Made in Germany", so they are from domestic production.

Quality and customer service is a complete disaster. We bought the expensive milk frother Lono Milk & Choc. The second time we have broken the mixer, an obvious design flaw that can be read a lot on the Internet. WMF ignores all exchange requests. Now we have to dispose of the milk frother. Very sustainable! And that is not our only purchase from WMF that more than annoys us. Only recently we also had to throw away a not very old pan.
We are now finally cured of further purchases of WMF Group products.

I am very disappointed with the business conduct of this well-known manufacturer.
A cutlery set was offered at a good price in the online shop and indicated as available. There was also a voucher code that finally made the offer a bargain.
On the spur of the moment, I was looking forward to the cutlery. However, I was slightly irritated by the negative reviews in the online shop, until the same thing happened to me today:
After the initial debiting of the price and confirmation of the order, the cancellation and reimbursement of the money came after two days.
But I don't want my money back, I want the ordered goods that are shown as available.
It is a shame that WMF advertises bargains in order to subsequently (apparently systematically) not deliver them. Incredible that something like this is needed in Geislingen.

I am otherwise a satisfied customer, but have now had experience with customer service. Clearly inferior quality (which I am otherwise not used to from WMF) and subsequent complaints are sealed off with "You are not looking after your things properly". One less customer.

Customer service? WMF does not know the word. Inquiries by e-mail are ignored and then you are left with the deteriorating quality.

We are also disappointed with WMF's customer service. I wrote a repair request to customer service in December 2020 because of a broken handle and have not received a response to this day. Our conclusion is: WMF is not worth the expensive money if the company does not even consider it necessary to provide an answer to a repair request. Unfortunately, the broken spare part is not available to buy separately.
In the future, we will buy our kitchen utensils from other manufacturers and advise all friends and acquaintances against buying WMF products.

Strategically well positioned, WMF underestimates the individual customer. One came to me with 5 euro voucher for the on-line shop with my complaint against, I rejected however thankfully. Nokia, Grundig, AEG, Motorola u.v.m. had made similar mistakes on a large scale and have virtually disappeared from the market today (well, the label is still being used in the Far East, or Poland).

A very bad opinion
Employees behave as if they were employers

I bought 2 WMF Ceradur pans online a few weeks ago.

After a short period of use, the coating on both pans came loose and became larger and larger.

According to customer service, I should now hand over the pans for inspection and inspection for half a month, without replacement.

Pictures of the pans on which the damage / detachment of the coating can be clearly seen were sent by email.

Something like that is not acceptable as a service for an article from Germany and manufactured here today.

German companies are wondering why foreign products and goods are being bought more and more.

That was the last time I bought a WMF product and will enter a WMF store in the future.

Kind regards

Customer satisfaction can be achieved with good products and good customer service. Both are missing here. After 3 months I am still waiting for my defective pots to be processed. That's not how you win customers. It's a shame about the brand name.

As so often criticized by other users / customers, I have my problems there too: the service.

I wrote a request on January 4 and 16, 2021 because this type of baking mold is advertised with a maximum temperature of 230 degrees Celsius, on my box, which was around the mold I bought a week ago, but "a maximum of 180 degrees " was standing. Nobody tells me how hot the baking pan can actually get and whether I have harmful substances in the cake if I use it too hot, or whether there is a health risk.

But the other reviews were not commented on by WMF either, so the obvious conclusion remains: Customers are just a burden, you don't want to have anything to do with them.

And that in the 21st century, be ashamed!

It used to be good, but the quality and service can no longer convince.

Auch ich habe eine Email Anfrage am 21.12.2020 geschickt und warte bis heute (Stand 17. April 2021) auf Antwort.

If you do not know WMF, you just have a break! That's just not to help but to force him to visit the fischhalle to get to know the products !!

Scrap company, sell expensive spare parts because the parts they sell tire prematurely and break as a result. The service is unfriendly, does not keep agreements such as callbacks and promises and does not show any kindness. Never again!