Withings Review

Excellent after sale service! Quick, polite and effective. Now I can enjoy all appreciated features of my watch again. Thank you very much for all your help.

I love this business, I have many of their products. I had a problem once, the customer service was very kind and helped me quickly. In addition, it's French!

Service that leaves much to be desired! Deadlines not respected to receive an order and customer service no more effective ..
If my order arrives someday, it remains to be seen if the product is working properly.

Great products! I have a Body Cardio scale and a Pop Activity, their reliability and their life are excellent. The application has had some bugs in 2017 but everything has been in order since. I could not test the service, but the company responds very quickly to comments FB and Twitter. The new watch is superb, strongly Black Friday ...

in addition it's French, I recommend ++! #frenchtech

Hello,
I confirm that the sav is zero. I sent my balance on March 13 Since then I sent a registered mail with photocopy of mails and the receipt of the shipment. To this day I have just called to get news. Always the same response from withings, your call is forwarded to the person concerned and they will contact you by email.
Not to have any problems with withings products.
Jean Cahanier.

Customer for several years and having only to congratulate me with withings I return an order a month ago and there is a real disaster!
My purchase never reached me after a whimsical address and walks in Paris.
I dare to believe that Whithings does not make its shipments but subcontracts them to an absolutely void carrier.
The welcome mail is always very nice but the kindness is not enough

They shipped something to a pickup point. But they don t know where the pickup point is. They are not going to help nor will they give me my money back. The whitings scale I bought less than a year ago is already broken..... had enough of this company!!!

Waiting since 9th Sept for my Scanwatch, previous order in June was delivered in 24 hours.
So far Shipping label has been created but nothing else, not happy.

Ashamed! The company sells watches at 170 before Christmas and 2 days later sells them at -50% on Vente-privee. Beautiful state of mind!

Great clock, but unfortunately very poor support. Nobody really cares about your problem. Pity!
Update: The service is getting worse. Nobody seems to be interested in improvements or optimizations anymore. Pity!

I love this company and its products. In addition it is French and the products are very beautiful :)

What to say, faithful when it works and from the beginning overall the experience was very positive! I have been a customer since the beginning and I love products, especially since they improve as you go! Not to mention that it is an innovative company! Today I use daily coatching and it helps me in my health every day, strongly the next innovations!

I bought three smart baby monitor monitors. All three, very weak connectors in the back of the case broke

Hello,

I sent you a faulty blood pressure meter with purchase invoices 2 months ago in acknowledgment of receipt,
the package has obviously been received but I have not heard any news from my article ... and no one answers on the number ???

Already twice that I report (using the website form) the display failure of my scale, and still no response. You have to wonder if there really is an after-sales service.
[Addition] The scale was finally changed to me.

Super personal, beautiful watches and health accessory. great product. Design. I absolutely recommend. French nugget!

Lamentable !!!!









Bonne, je suis satisfait(e)

Products of mediocre quality I strongly recommend, we pay only marketing ..

- After 3 years the battery does not work anymore
- Customer service not speaking French properly
- Irreparable, thank you the planned obsolescence

For products that are expensive, the customer experience is dismal.

Great (and French and more!) I have a connected watch (Pop Activity), it changes your life!

I only knew a bug, solved in a few minutes and with a charming support and listening by email as well as by twitter.

The Health Mate interface is customizable, there could be more explanation / analysis but it is already such a progress that it deserves 5 stars! Especially since the products are at reasonable prices!

Hello.
I bought a scanwatch, the best on paper!
Well no ! It doesn't work at all!
I have been using fitbit sensors for 4 years, I threw everything away. To embark on the withings adventure! Cocorico and more!
And what a disappointment, I sincerely regret my old fitbit bracelet!
With the scanwatch, the heartbeat data is just nonsense, and I'm just talking about the pulse that any Chinese 60th sensor takes reliably!
I left messages for customer service! No news !
Frankly I am disgusted! The product is beautiful but useless, absolutely to be avoided!

Probably the best connected smart things i ve had (activite, activite pop, scale, camera). Everything just works. Excellent user experience. Great design. Good luck!

I have been working there for over 5 years and it is always a pleasure to spend my days there.
The teams are interesting and highly motivated
The framework is perfect.
Thank you colleagues.

Nokia Health practices harassment by email: sending unsolicited messages relating to a product never bought, incorrect and misspelled first name (Jeanpierre), fanciful personal data,

Does not respond to messages asking to end these spamming practices.

Obviously professional incompetence is matched only by dishonesty!

I put a good note to counterbalance the rotten notes that were distributed.

I have the first generation Withings balance (2009) that still works as well, as well as 2 Withings Pulse that work nickel.

My first Withings Pulse had a problem (fuzzy text), and the Withings company exchanged it after sending my bill.

Foolish !!!
never seen an assistance service so incompetent. I have a damaged package problem. Nobody knows how to answer me. You have to speak French and English to be a little understood. NO NUMBER IN FRANCE for a logistical problem between Issy and Evry. It's simply shameful.
And especially do not contact the 118510. 2 99 a minute!

Seriously! 150 euros for the Smart Body Analyzer that does not work the day of delivery and the sav is only via an online form it is purely scandalous! Nobody answers the telephone at the headquarters in Issy.

The worst Service ever! I have to wait 3 months to get my watch, then when I got it, the watch had a Manufacturer Problem so I had to return it, until then wasn't perfect the process but ok. I send it back and 3 months later I'm still waiting for a Money Refound or a new Watch!!!!

6 Months waiting for a Product didn't work the first time and a Service Process that doesn't answer you back when replying their emails, you need to install the app and reply there!!!!

Don't buy it!

I will see in use, but what I did not like is the lack of instructions in French for a French brand .....

Beautiful premises with a beautiful terrace! And great products of course;) Keep fit!

The products would be good, the implementation bad and even worse the customer service. Water in the clock, times are not right, app does not work. Camera does not connect. If there are any problems, it will not help but send standard mails that do not match the product at all. Just a shame about the money.

Non-existent service, no telephone, even to buy a product they do not answer you !!!