Winterwood Inc is a wonderful Company to rent from. They are friendly and responsive while being very professional. They have beautiful apartments that are affordable and very well maintained. My daughters and I have lived under them for years and it has been a great experience all around!
At Wells hills. It's decent. My apartment is very nice. The manager is nice. The maintenance man does his job. I can't complain. Rent is very reasonable.
The management is very poor in customer service. They're not professional in any aspect of the words. I contacted the owner again about them.They retaliate and discriminate. They steal belongings from tenants when illegally evicting them during a pandemic. We are now being kicked out of our home of 6+ years because of retaliation from this company. Beware of these slumlords. That do not fix anything but always trying to do an inspection. Fix what's wrong and stop making issues. Learn how to be professional when it comes to working with the public. Common courtesy goes a long way.
This review is for Chapelwood Place in Henderson Kentucky. I Couldn't get a bath first 3 or 4 days for reasons you'll see in photos.. Apartments are NASTY! They have serious drainage issues. Everytime the person above me does laundry it comes back up in my sinks. The apartments stink really bad are are extremely outdated. The kitchen cabinets are some sort of plastic. Some of the plumbing and holes under sinks were duct taped.. heavy smoke damage, mold and mildew under cabinets, I had to use an expensive industrial cleaner to get the grease and smoke off the kitchen cabinets.. see pictures!!! The pictures speak for themselves.It costs an insane amount of money to move in to this place. People speed through the parking lot. Dumpsters are out in the wide open and overflowing making the place look really trashy. The entryways (4 apartments share one entry) are filthy. Someone is ALWAYS smoking pot or having a domestic dispute. There are at least 2 officers that live there, maybe 3, but nobody cares. It's just awful. I am attaching pictures and I encourage you to look at the condition of the apartments. I spent 4 full days deep cleaning and sanitizing before I could unpack the first box. There are waiting lists at every other apartment in the area so I took this one and it's been nothing short of hell. I spend everyday cleaning something and my particular apartment is in 100% better condition than it was when I moved in. It's LAUGHABLE that they charged me a deposit. they literally owe me money for all the work i've put in. The one in an emergency and only good thing I have to say is that they have really nice staff. The girls in the office are nice and maintenance does what they can with what they have to work with. I promise if you move here and complain, you'll get the same scripted default answer I got, "well, they were built in the 70's". Guarantee if they were truly and accurately inspected, there would be all kinds of code violations.
My family and I rent from Winterwood Inc. & they charge a reasonable rate, their properties are beautiful and well maintained. I get complimented all the time on how nice our apartment is. It was the best we found when we started looking and they don't over price them. The staff is professional and the maintenance is the best. When our air went out over the summer the maintenance man came within hours to fix it & even came back after hours as soon as I called to fix it when it shut off again. They really try to make their properties a nice place to live.
Shawn the property manager was very professional and friendly Very knowledgeable on any questions or concerns I had.l would rank the Louisa KY property a 10.
Worst place I've ever lived. It started out fine 5 years ago when I lived at Asbury Heights but ever since then when I moved to Jessamine Village it has gone down hill...pretty sure I have mold due to a reported water leak that came through light fixture well before COVID and to this day has never been handled. Noone is ever at the office and don't bother calling because the mail box is usually full. Management changes every few months so you never know who the property manager is. They fail to communicate and properly deliver and sign lease agreements. Then do not even try to contact their tenant who has always paid their rent to discuss what is going on or get them their new lease agreement but then want to evict tenants. This place is a joke. The new property manager seems very nice and on top of things so I truly hope she can bring the morale of this place up to par.
I've lived here for several years in Falcon Crest Louisville Ky. The first management team was great and the one we have now is also. The in between management were not so good. Speaking only on the first management manager not assistant. Current Management and Assistant are both good.
Great people to work with! I give them a big thumbs up!
I live in the new apartment off Dixie & gagel , The apartments are really nice , I just have a lot problems w/ the people above me that won t stop jumping or whatever there doing all night it s non-stop !!!!
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