Winner Imports Ukraine Reviews

Official importer of cars with a pre-sale department FORD, LAND ROVER, RANGE ROVER, PORSCHE, JAGUAR, BENTLEY

Cars sell good, only operators can not advise on the phone. Current warranty repairs in the regions (Dnepr) are not able to produce. Service books lose. Really have such a serious company, there are no qualified and responsible employees ....

Dear Ford representatives.
Hope you are doing well.
I hope you are healthy.

I am the owner of a beautiful 2020 Ford Focus ST car. (MK4).
As far as I know, at the moment (end of July, 2020), I am the first owner of such a car in Ukraine, officially purchased.

I would like to tell you a lot about the impressions of this car,
but my message is not about that at all. And about my frustration and disappointment.

I was sold a defective car. Namely, the driving modes - sport / track - do not work in the car (do not appear on the screen, do not function). I paid for these modes additionally in a set with the Performance package.

I purchased this car in the middle of April 2020.
Within a month and a half, I was about seven times at the service station - they tried to find out what the problem was.
A month and a half later, I was informed that it was not possible to drive a car at all. The car was taken to gather dust at the service station. Moreover, I was informed that the elimination of this problem will take up to 3! months - the problem is in the firmware of the ABS unit.

THREE! months to update the firmware of the ABS unit ?!

Based on this, I get the impression that the employees of the manufacturing plant are incompetent.

But, I guess that my question is simply not being addressed.

Delivery of the car to the dealer was already with this malfunction. One of my most important questions:
why did the importer's representatives deliver this car to the dealer without checking it for functionality,
without checking if some of its most important functions work?
This makes me suspicious: maybe the importer hasn't checked some other important functions? Did they do any pre-sale preparation at all?

I was given instructions for a regular Ford Focus! In which not a word about ST.
That is, I do not have the opportunity to fully familiarize myself with the rules for operating this car.
If I had not insisted that I need a manual for my specific version of the car,
then most likely I would not have seen her at all.

Ford was never the first to contact me.
I constantly had to beg for some information.
I wrote two complaints against the importer, called the hotline three times, even sent one letter to Ford.de. And all this practically had no result.

This attitude towards me as a client forces me to say goodbye to the Ford Motor Company.

UPDATE:
The issue was resolved at the beginning of October 2020. The manufacturer updated the software - the problem was fixed.

This village is a village, although inside is pretty.

Good site. Importer for many brands. Great staff. A good place to work

Unloading car parts from Germany, tamo nia and unloading at the same company, best to immediately drive up the ramp, under which it will unload, not to move unnecessarily tachograph at the entrance give the documents to protect, take a pass, you have to give back conquered at the exit, unloading quickly and to the point, toilet in the warehouse, open only during the day