Dear Ford representatives.

Dear Ford representatives.
Hope you are doing well.
I hope you are healthy.

I am the owner of a beautiful 2020 Ford Focus ST car. (MK4).
As far as I know, at the moment (end of July, 2020), I am the first owner of such a car in Ukraine, officially purchased.

I would like to tell you a lot about the impressions of this car,
but my message is not about that at all. And about my frustration and disappointment.

I was sold a defective car. Namely, the driving modes - sport / track - do not work in the car (do not appear on the screen, do not function). I paid for these modes additionally in a set with the Performance package.

I purchased this car in the middle of April 2020.
Within a month and a half, I was about seven times at the service station - they tried to find out what the problem was.
A month and a half later, I was informed that it was not possible to drive a car at all. The car was taken to gather dust at the service station. Moreover, I was informed that the elimination of this problem will take up to 3! months - the problem is in the firmware of the ABS unit.

THREE! months to update the firmware of the ABS unit ?!

Based on this, I get the impression that the employees of the manufacturing plant are incompetent.

But, I guess that my question is simply not being addressed.

Delivery of the car to the dealer was already with this malfunction. One of my most important questions:
why did the importer's representatives deliver this car to the dealer without checking it for functionality,
without checking if some of its most important functions work?
This makes me suspicious: maybe the importer hasn't checked some other important functions? Did they do any pre-sale preparation at all?

I was given instructions for a regular Ford Focus! In which not a word about ST.
That is, I do not have the opportunity to fully familiarize myself with the rules for operating this car.
If I had not insisted that I need a manual for my specific version of the car,
then most likely I would not have seen her at all.

Ford was never the first to contact me.
I constantly had to beg for some information.
I wrote two complaints against the importer, called the hotline three times, even sent one letter to Ford.de. And all this practically had no result.

This attitude towards me as a client forces me to say goodbye to the Ford Motor Company.

UPDATE:
The issue was resolved at the beginning of October 2020. The manufacturer updated the software - the problem was fixed.