I just want to thank Marissa for always taking care of our fur babies. She is the only groomer we trust and have been taking both our dogs to her for years! We appreciate your hard work and skills. Marissa is patient with our little Scottish terrier mix who likes to nip sometimes. From the bottom of our hearts, we are grateful for the care you take with our babies.
They do their work well. But hoping they will start allowing us to come inside, soon. I'm thinking they like this procedure, but I prefer accompanying my dogs inside & able to see and talk to the Drs & Techs face to face. Not to mention not like sitting-in choice: cold car, or running car with heat on sending out carbons.
Always love my time at VCA Willow Creek Pet center. They have treated many of my pets. Their prices are reasonable. Location is fabulous. Their front desk people are always kind and receptive. I love the drive up option.
Dr Barney is the vet I prefer to visit. He is kind and encouraging each time I visit. I would and have recommended to anyone and everyone.
Their grooming services are great. Their boarding is fantastic and puppy day care is fun. They have a dog socialization class which is great for young puppies and old. They have it all!
I've used VCA Willowcreek for over a decade. They have mostly terrific vets and kind, efficient office staff. I appreciate Dr Simmons' empathetic, wise evaluations and professional advice. Grooming is also excellent. On occasion, I've successfully used them for 'pamper package' boarding, and our little dogs come home happy and healthy. For great care, however, owners should anticipate high fees and a bit longer wait time at drop off and pickup. You can't be in a rush, or you'll become irritated. For a handsome price, they do provide a dog taxi, which is nice if you're disabled or just too busy.
Look as far as pet hospitals go, most the doctors and staff are very professional and knowledgeable. I never have taken my pets here and been concerned about the care they will receive or attention. However they have a few plans they offer one of which is a preventative care package for dogs. I have called numerous times over the course of 10+ months to cancel this plan. And every time I call they say that the plan is showing as cancelled and that a manager will look into it and call me back. And every time no one ever calls me back and the next month I am charged again. At this point they have stolen 300$+ from me by failing over and over to cancel the plan that they keep saying is cancelled. At this point i'm just going to talk to the bank and see what my options are for forcing them to pay me back even if I have to take it to small claims court. The complete lack of effort put in by the staff to ensure my account is being taken care of has forced me to leave a poor review at a facility I otherwise would probably recommend for serious care.
Edit: updating review now that the issue was taken care of, as stated at the start staff are great with your pets and up until now I had never had an issue so altering star rating to reflect that.
We needed an emergency vet visit and these guys did a great job. They got our poor dog in hours faster than anywhere else quoted us, and were still substantially more affordable than the places that were going to make us wait!! Their diagnosis was spot on (we confirmed with our regular vet once we could get an appointment) and they didn't try to trump up the bill with random testing or extra diagnostics that we didn't need. Our poor puppy is doing much better now after following the treatment they prescribed, and their staff was really nice. We'll definitely visit them again, but here's hoping we won't need them!!
I took my dog into Willow Creek for a routine check, Jenna picked her up to take her in, she was so friendly and nice I knew right away this would be a great place just from her pleasant attitude and professionalism. Dr Barney did a great job examining my dog and after a quick phone call explained a few concerns he had, we agreed it would be best to do a full blood panel which thank goodness came back clear. He explained everything in detail and made me feel so comforted after quite a scare. I will definitely be taking my dog here for any future appointments!!
I'm really disappointed in the quality of their grooming service. I brought both my pets (a cat and a dog) to them two weeks ago to get groomed. When we got them home, we noticed my cat wasn't behaving like he normally does. he wouldn't jump up to his normal spots around the house, even with the promise of treats or food. After some investigation we found that almost every single nail had been cut way too short, and all 4 paw pads were bright red and really inflamed. When I scheduled the appointment I had let them know he can be tempermental and may need to be sedated. When they called to tell me he was ready they said "he was actually great, no sedation was needed! He was so terrified, he didn't even move!" which I don't think is really a great thing to say to the owner. I called the next day to let them know what was going on and see if I could get him in to be seen. They wanted $125 for an "emergency" visit even though they were the ones who hurt him in the first place! So I cancelled the appointment. Someone from their office called me back that day and told me the grooming manager would be reaching out that following Monday. That was a week ago and I still haven't heard anything back from them. I wont be taking my pets back there again. Which sucks cause I was super excited to have them somewhere I was told was so awesome! I guess that's what happens when vets go corporate. Pets are nothing but a dollar sign to them anymore.
Doctors are freindly. Staffs are great. I have also used the day care and pet boarding. I am relieved and satisfied... Cost is reasonable... My puppy playing at Willow Creek.
Having to do vet visits over the phone without going into the building with my cat is not fun, but they make it super easy here. They describe everything clearly, and offer the same attentiveness and customer support as if you were there in-person.
The only drawback is the price receiving care here is on the more expensive side. With that being said, you are paying for high quality care.
