Danielle Goodwin

Review of Willow Creek Pet Ctr

I'm really disappointed in the quality of their gr...

I'm really disappointed in the quality of their grooming service. I brought both my pets (a cat and a dog) to them two weeks ago to get groomed. When we got them home, we noticed my cat wasn't behaving like he normally does. he wouldn't jump up to his normal spots around the house, even with the promise of treats or food. After some investigation we found that almost every single nail had been cut way too short, and all 4 paw pads were bright red and really inflamed. When I scheduled the appointment I had let them know he can be tempermental and may need to be sedated. When they called to tell me he was ready they said "he was actually great, no sedation was needed! He was so terrified, he didn't even move!" which I don't think is really a great thing to say to the owner. I called the next day to let them know what was going on and see if I could get him in to be seen. They wanted $125 for an "emergency" visit even though they were the ones who hurt him in the first place! So I cancelled the appointment. Someone from their office called me back that day and told me the grooming manager would be reaching out that following Monday. That was a week ago and I still haven't heard anything back from them. I wont be taking my pets back there again. Which sucks cause I was super excited to have them somewhere I was told was so awesome! I guess that's what happens when vets go corporate. Pets are nothing but a dollar sign to them anymore.