I've never had such a nice experience paying off a debt in my life. I wish I could deal with these people more (though preferably outside of collections). My school gave me the run around, left me in tears, and wouldn't help me. The lady I spoke to was so sweet, funny, and helpful. She honestly was more helpful in ten minutes than my school was in the last 4 years. If more places were like this, I bet more people would pay off their debts.
They are very rude when you try to work something out. They claim they are working with you but they aren t they use scare tactics to get their money. No other collection agency is this bad. They should never be used by a business any other collection agency is better then this. If you do have to work with them avoid working with johnathon. He has to be one of the rudest people. Like you try to make a payment and you literally need it extended and he is very rude about it. Poor customer service they really should check their recordings for quality because they would see how terrible theirs is.
Listen, nobody likes having debt in collections. I was against my debt with UofL one hundred percent at first but it s just something that had to get paid. Mr.Hope was great and was always available every time I called. He was super knowledgeable about what I could do and how much I could pay to get my debt paid off fastest, but he was also really understanding if I just needed to pay the minimum (which is exactly what I did for 6 years).
I have never had such a pleasant experience paying off a debt like the one I had with them. I didn't have a ridiculous hold time. And they were compassionate about me being in the process of being approved for a mortgage loan and was willing to submit a removal with the credit bureaus immediately. They even offered to speak with the mortgage lender on my behalf if they needed any additional information.
A Ms Coley, Ms Thompson, and Mr Dunkle were all amazingly helpful. They were able to help me pay my debt off easily and quickly no rudeness you associate any other collection agencies with. When I emailed them with concerns on getting the negative info off of my credit score, they got back to me with in the hour and swiftly assured me when my credit bureau would get its new report. Excellent customer service and care.
This is a very bad company! I have paid off my debt with them and they are refusing to tell my school about it. Every time I call they tell me something different. The first time I called they told me they would report to my school the next day, the next time I called they told me that they report to schools on Fridays every week (once a week), and the final time they told me that they tell the schools at the end of the month. They are unwilling to help or communicate at all. Whoever is answering calls is very rude and unprofessional. I have been lied to every time I call them, if you can, find another way to pay off your debt because this company is a huge scam.
My husband and myself had the privilege of working with Tim Shaw to figure out some of my husbands debt that had gone into collection. He was extremely kind and overwhelmingly helpful. We are young and trying to straighten ourselves out financially. He did an fantastic job making sure our communication was clear and that every question was clearly and thoroughly answered. We communicated over the phone and throw email and he proved such an amazing experience that most people are afraid to deal with.
Everyone at Williams & Fudge is always very professional and helpful! And their response time is great!! I recommend them 100% :)
The reprenstatives are polite, friendly and best of all knowledgeable and accommodating.
I am grateful! They are awesome.
Here s the thing. When you have a debt sent to collections, you are obligated to pay. I understand that, but collections can be awful. People aren t understanding. Just rude. The first lady (Peggy) I dealt with was pushy and not very informative. I demanded full info, but she didn t want to share the info: just seemed off to me. I didn t like her at all. She kept wanting me to agree to the debt and start payments. I was beyond angry and felt like she wasn t caring at all. I Was dealing with a lot in my life health wise and my daughter and it was the week before Christmas so I blew her off. When I finally decided to make the call back I was assigned to Christie Childers instead. Don t know why, but so glad I was! Different as night and day!!! I can t believe I m saying that I don t mind calling a collection agent, but she is kind, supportive and understanding and genuinely wants to help you! Has your best interest at heart but isn t pushy! So, for those who are saying they ve had a bad experience. Ask for someone else! Most of the time when you call back the phone routes you to the person you are assigned, so if it s bad, ask for someone else! From what I can see they have multiple good agents with just a few bad ones. And you can do it! Pay it off. They can help you find a way that works best for you and take the weight off of worrying about it. And I hope the company actually reads this...because she deserves amazing credit! To be in the business she s in and still show empathy and compassion is rare. She s an employee you want to keep!
