Please do not take your family members to Westward Trails. It will be your biggest nightmare!! Let me just say Rose is the biggest problem there!! I m not one to write reviews but this is something that has hit me very hard with my grandmother being at this nursing home..I do know all nursing homes have there problems but this place is OVER THE TOP WITH PROBLEMS!!
I am Sammi s mother. Whoever made the anonymous post is a liar. Sammi is the most compassionate and loving person on this earth! She cares deeply about her residents and her staff! She works hard and does not flirt ....she has a young daughter that she is raising by herself due to the death of her husband. The things that were said are absolutely false and whoever wrote it knows it! You should be ashamed! Grow up!
Would never recommend this place! Very bad atmosphere to be in!!
I would not even put a star for this place but you have tooo...they are the worst of worst RUDE and DO NOT TAKE CARE OF THERE PATIENTS and for the ADMINISTRATOR HE'S A LOSER
This place has had it's problems in the past but I've seen a change in the past year. Lots of new faces and people that really care for the residents. My aunt has been at this nursing home for 3 years and this is the best I've seen it ran. The new DON, Sammi, is very caring and puts the residents needs and safety above anything else. The Administrator is very helpful and would do anything for his residents and employees. I would recommend this nursing home to anyone. And whoever posted the last review, shame on you. You obviously do not know Sammi.
Today is my Grandfather's 97th birthday. I was unable to find the phone number that would be direct to his room. This facility to which our family pays in excess of $4300/month was not able to locate his phone number. They wanted to ask him what his phone number was....SERIOUSLY!
I have asked 3 times when they would have a notary on site for my Grandfather to sign papers. I am always told that it will be a few more months. This is not a difficult thing to accomplish if you can pass a background check.
I am the new administrator at Westward Trails. We care at Westward Trails!
If you don't care what happens to your family then this is the place for you! Administrator..Rose is a rude unprofessional upper management. She doesn't care about you or your families concerns or well being she says what you want to hear in order for you to get out of her face. CNAs on the morning shift are rude very unprofessional and do what they want. The second shift is usually short handed but honestly are the BEST and HARDEST workers. The aides and nurses all seem to work great together to make the shortness of staff bearable. Ray Ruthie Poppie Lily Cynthia and this red head black chick really is what makes me keep my grandmother there. They are the CNAS med aide and nurses that do more than they should when they are short staffed. They are the shift that actually talks to not just my grandmother but other residents as well. Lily is sweet and always makes everyone laugh. The red headed lady i think courtney she is the backbone she knows her stuff and ive seen so many residents joke with her and even seen 2 men from 300 hall personally go get her to change their mother... She did with NO problem. The housekeeping is HORRIBLE looks like the floors havent been cleaned in days! Pretty much everu hall stinks except 200 hall.
My mom has been a resident of Westward Trails for almost three months and overall our experience has been very positive. The administrative staff has worked with us better than we ever imagined, especially Jimmy and Tina, and the nursing staff has treated my mom with respect and dignity. These people have one of the hardest jobs ever and seem to do their very best with the resources with which they have to work. I would challenge anyone who has a complaint to walk in their shoes for even one day. If anyone believes that Westward Trails isn't the place for their loved one, then they should pack up and leave. As for us, we're staying and being grateful for the care Mama is receiving.
