Cannot talk face to face with Neurologist because of CoVid19. I have a problem with this. Maybe using as an excuse because the most difficult part of animal Vet, is their owners. This way they do not need to face to face with owners. Just plain doo doo when making serious decisions for ur pet.
Everyone was very helpful and knowledgeable. Dr Arndt was amazing and took time to answer all of my questions and explain everything.
My cat had an emergency issue and the staff was very responsive. It was curbside service but I didn't feel like I was left out in the parking lot. I got several calls from them, they came out to the car, they showed efficiency and urgency in their treatment. I really appreciated their care and services.
I found a litter of kittens on the side of the road. All but one ran into the trees. When i picked it up i realized that he couldnt run because his back legs were injured. I immediately went to West Vet Hospital where i was greeted by a staff member. Because he was a stray there was no fee to see him. They wanted to know where i found the kitties so they could try to catch the others and keep them safe. Without the loving care from West Vet Hospital i dont know how i could have helped him.
My 13 year old chihuahua had heart failure and went into crisis and was dying. We rushed her to WestVet. They received her immediately. Winnie died a few moments later. They had a private room to go and say goodbye.They were concerned and consoling. I cannot say enoug good about them . They sent a card with condolences with staff messages. This charge for services was much lower than expected. God bless the doctor and the staff they made all the difference in a heartbreaking situation. Thank you and God bless you.
I am now sitting here for the second time. I was here last night for over 4 hours and paid over $650 for X-ray of his chest, pain pills and a wrap around his chest with gauze. They wrapped him so improperly that I then had to bring him back this morning and have now been sitting in the waiting room for over an hour and 15 to try and correct something they did improperly. This is outrageous! The problem is I have no other option and they know it. This is the only hospital in town and I will never return back here again if I can help it.
This is the epitome of a do nothing vet. My husband and I have a very elderly dog (15 yrs) who has had a lot of health issues in recent times. On the evening of April 5th, she had a massive seizure. Prior to taking her to the vet, we observed her for an hour after the seizing had stopped to see if there was any improvement (there was). However she had a big cold spot on her tummy that wasn t going away, and having had prior internal bleeding issues we decided to take her in to this 24 hr clinic to check and see if she was bleeding again. Before going in, we called WestVet to confirm that this was a service that they could provide and got verbal confirmation that not only did they have no wait, but they could also provide this service for us. Cool! We packed up our elderly girl, and drove the 10 minutes it takes to get there from our house.
Upon arriving, and handing her off to a tech at the front door due to COVID restrictions, we once again confirmed that this would be something they could do. Again, it was a yes and again we said cool! Here s where things fall apart. We sat in our car for an hour waiting for an update. Nothing. We call them and find out that she s stable (which we already knew having watched her at home for an hour before going in) and they were in the process of inserting a catheter. That was odd, seeing as how the only thing we wanted them to do was check her stomach but it was a new vet so we thought maybe that s just what they do here. The girl on the phone said the doc would call us as soon as there was an update. Another hour later and still nothing. We call them back and come to find out that their whole plan for checking on her was to have her sit in front of their desk for 5-6 hrs while they just observed her vitals since she was stable. When we asked if her stomach was having issues they said that s not something they check without prior approval from the owner. This was frustrating as that was literally the only reason why we decided to come in for an ER visit, so we just called it quits and left.
I m sorry, but when you bill yourself as a vet hospital...it s generally assumed that you will be providing actual veterinary services. Not charging people an ER bill for glorified pet sitting. The fact that they thought it would be ok to charge us, at bare minimum $130 to sit and watch my dog and tell me she s stable...when I can literally do that for free at my house, is crazy! I will not ever be coming back, nor will I ever recommend this place to anyone. This was quite possibly the worst, self proclaimed vet I have ever been to! Even for an ER vet, this was unacceptable. I ve been to quite a few 24 hr clinics with my old girl and her less then stellar health. This was the first clinic where the one service I requested was not performed..and seemingly had no intention of being performed. I feel like even a 1 star rating is to high for the trash level service that is coming out of this scam disguised as a vet clinic. Stay far away!
We were in Boise for my sisters 50th birthday party, and early Sunday morning our beloved 17 year old dachshund Pete had a massive seizure. We found Westvet for a 24 hour emergency vet and headed that way. They got us in very quickly and helped us make the hard decision to put Pete down as her concern of the long road trip home and his age. They showed compassion to us in this very difficult time. Their facility was very nice and had a warm and comfortable room to let us spend the last time with Pete. Their pricing seemed very fair and sent us a nice urn with Pete's ashes and a wonderful impression of his front paws. Thanks again to the staff of Westvet.
The staff was extremely caring and supportive of my daughter when they had to put her injured gecko down. Thank you!
Excellent service, had to have my Hannah in for 24 how observation, they explained every step and kept me informed on her progress. Very pleasant to work with.
Our 14 year old sheltie had experience two seizes. A trip to our vet at 5PM, he seemed to have recovered. At 8:30 PM, he had a second massive seizure, lasting nearly 10 minutes. By then he was semi conscious. No doubt had experienced severe damage. Considering his age, thought it best for him to have him euthanized. At West vet we were shuttled off into a room, there was no table on which to place him. We held him on out laps. Very long wait. Then he was take to have IV placed in leg for the procedure. Then he was brought back in to the room we were in. They laid him on the floor on a dirty blanked. After another long wait, some one came in and did not introduce herself, and administered the drug. We were mortified at how our sheltie was just laid out on the floor and how we were treated. I will never take another of our shelties to West Vet, nor would I recommend them to anyone. I would rate that 1/4 of a star.
Was told my dog was septic, and there was a "sinister" process going on in her and we needed to talk about her "quality of life" if I do nothing but give her fluids..........after 450.00 for labs I took my pup home and less than 24 hours later she is back to normal, her labs were NORMAL and she is happy. While I understand the doctors are under the gun so to speak to fix our hurting babies, please don't let them make you feel pushed to make decisions based on fear. I'm so thankful I didn't make the wrong decision and do something I couldn't take back with another living beings life in my hands there still needs to be choices made based on FACT, NOT assumption and guesses even when in an emergency.
Dog has a broken toenail, wife is very stressed out! So we went here to get the dog's toenail fixed. Receptionist greeted us as we came in, I think her name was Cheylene, she was friendly and helpful and got our dog in very quickly. We haven't got the the bill yet, but based on how the staff treated us I highly recommend this place to anyone! especially emergency treatment.
Not very professional when it comes to their late night emergencies. The receptionist was completely rude. Honestly if it came down to it I would never come here again for any reason. They over price you and their quoted prices are way off to not all of us carry around a thousand bucks to drop right away just so my puppy can be even seen. They have terrible customer service and not the greatest with pets I truly think they could be alot better
Dr Dowdell and her assistant spent 90 minutes with my dog Carson and I was very impressed with their concern and comittment. Not to mention that he was noticeably better after the treatment. Thank you.
on my way to work, early in the morning I took in a cat that was in the road hit by a car. I know they did everything for this poor cat. I don't know what I would have done without West Vet. Idaho is so fortunate to have this emergency care for the animals. They were very kind. I would recommend West Vet to anyone.
Cardiac specialty division,.
Love it our boy BJ is doing so much better.. thank you.
*EDIT: We were contacted by West Vet after this situation and felt they handled it professionally. They were extremely apologetic & and took steps to ensure this does not happen again. We are updating our review from 1 to 4 stars.
Original review:
We are extremely unimpressed with West Vet's unprofessionalism, negligence & complete lack of customer service. My hope in writing this review is that it will prevent others from having the same experience that we did. Two weeks ago we took our 1-year old puppy in on a Sunday night after he injured himself on a barb-wired fence. While he had several other small gashes around his legs, his biggest injury was a large gash on the front of his chest (pictures attached). This specific injury was the one that was pointed out to the hospital staff upon our arrival. He was finally discharged late at night, as he went under full general anesthesia for the procedures (as they stitched up several other small scrapes we hadn't even noticed prior to bringing him in). We didn't notice until morning that the largest gash on his chest appeared to have broken open again, as it was completely open and still bleeding. (Although our pup was wearing a cone and was in the crate all night, we assumed he must have been able to scratch the wound with his hind leg, causing it to re-open.) We took him into our normal vet (Northwest Animal Clinic) since it was during normal business hours. After examining our pup, our vet told us that it appeared the gash on his chest had never actually been repaired by West Vet in the first place. Our vet was shocked this was missed by them, since it took 15 stitches to close up the wound, not counting those needed under the surface of his skin (and costing us an additional $400+). We were in disbelief, as this wound was the main reason we took our pup to West Vet in the first place... especially since our $700+ bill from West Vet supposedly did not include the stitching of this massive injury. We immediately called West Vet to, at the very least, inform their team of this mistake, but to also ask that they help refute some of the additional costs it took to repair the injury that should have initially been repaired by them while our dog was in their care. We spoke to a supervisor who apologized and while she did not have an explanation as to how the injury was missed, she told us they would not be able to help cover any portion of the costs we accrued to get it fixed. We asked to speak with the hospital manager and have still not yet received a phone call back. We feel that to miss an injury this size while our dog was fully under general anesthesia, causing him to go another 24 hours with this deep, open-bleeding wound, is complete negligence. I'm wondering what else was possibly missed on our dog and many others. It's very unfortunate that they are one of the only 24-hour emergency vet options in the Treasure Valley! I do not feel comfortable leaving my dog in their care again. I'm considering calling the Idaho Board of Veterinary Medicine, as I feel there needs to be some accountability, as well as more oversight of their vet team.
It was awesome that they took care of my cat. However, they charge a lot with no financing options, I m a student and my cat is very important to me. I can t just out of pocket spend almost 1600$ dollars. Please find someone to go through other than just care credit. There needs to be more options. Not to mention they tried to make us sit in the parking lot for 5 hours without any warning even though we called ahead.
We have been there a few times. And every time they have been super helpful and kind.
I took my dog to WestVet after my vet recommended it. I sat in the waiting room for 3+ hours waiting to be seen. I asked if I could make an appointment and return the following day and was told no, but they encouraged me to come back later. I guess they wanted me to wait another 3+ hours in one day. I went down the road to Northwest Animal Hospital and was in the room within 15 minutes and staff was phenomenal. I m sure glad WestVet isn t the one performing my dog s surgery if their treatment is anything like their customer service.
These folks are the best. The amount of care and quality can't be matched.
Been here in more than one occasion and each time they have top notch service. This time was no different despite the covid and the fact I was there with my dog who had to be put down or continue to live in pain. He was well over his expected age and had a broken leg and laceration from a fall.
The team there have us plenty of options to keep him alive but with the amount of old-age problems even three sedatives could kill him.
Compassionate team!
Very nice people always willing to help if you need plastic trays give him a call
They may be expensive but they're better than snip and spayed. Snip and spayed clinic joke
absolutely horrible experience, first off I called and told then my dog was unconscious, have deficated on himself and had a swollen face.
They said please hold and I was like WOW!!
then they got back on the line and said bring him in, when I arrived in walked in with him in my arms and they said sign this..so I did then they took my dog away and said ok this is what you signed basically saying my appointment could start at $300.00-$500.00.
of course I signed in a panic then they start asking how much money I make how much do I have what can I afford blah blah blah!!
I was there for almost 30 minutes being poked to sign up to a credit card they provide and still wasn't given any updates on my dog as they sat there like they didn't care as if they where robots with no emotions.
I kept asking how's my dog how's my dog and they said well we can't go any further until we find a source to pay the bill.
I understand we all have bills to pay but seriously it took my over 45 minutes to be told how my dog was doing ect..
and they said we can do this for 50 or this for 150 and so on, they didn't do anything for him just took him in the back and tried to find out how much I could afford before they slammed me with fees.
so I said I'll be leaving no thank you!
they charged me 50 bucks and for absolutely nothing they did absolutely nothing except clean his rear end.
and they gave me zero information on how to home care for him except just give him a allergy med, I got more information from a link on Google in 1 minute then I did being there over a hour.
when I got home he did it again except his face swelled up so badly he could hardly open his eyes my experience there can't be explained with writing but I hope you don't choose this place because they don't care!!!
I cared for him from Google and it worked!
they'll sign you up for credit and max it out for you!
beware of these money grabbing sociopaths because they really didn't care about my dog and didn't even mention him the first 45 minutes only money money money money didn't even say I'm sorry we are finding out what's going, what happened, what are all his symptoms, how has he been acting, did he eat something, no nothing was asked except money money money
2:00 AM, I am awakened by my dog having a seizure, 30 minutes later she has another, I called West Vet, the lady answering the phone was pleasant , calm and reassuring.. when we got to the clinic, everyone was so calm, ( except me) they took care of my Katie girl, she had another seizure a bit later, but was under watchful eyes..all in all they took great care of my dog, the cost was right what they said in the treatment plan, and they faxed the records to my vet. You can bet they will be my go to hospital when or if this happens again.. I would highly recommend West Vet to anyone needing emergency care.
I could not say better things about Dr Cannon. She is the nicest Vet I have ever been to. Her love and care for animals is evident. She made sure that all my concerns and questions were addressed.
I wouldn't go here for a normal vet visit. When your pet has a really serious problem, your usual vet will tell you to go to West Vet. They are the best in Boise.
If I could give no stars, I would. I brought my dog in tonight bleeding all the way down the road and through their reception area. He had some stitches in his ear that the bandage came loose from and started bleeding, all he needed was a new bandage. Unfortunately, by myself I couldn't juggle holding gauze and wrapping an ace bandage around his ear, and if anyone knows anything about ear injuries it's that they bleed like crazy.
West Vet claimed they had three techs holding him down and they just couldn't get a bandage on him so they needed to sedate him in order to do it. I asked if I could help hold him or if they wanted to hold him and I could put the bandage on him. I have an EMT license and am perfectly capable of bandaging a wound. They refused because of the liability, which is understandable. I offered to sign a release of liability if they could please just help me put a bandage on my dog. The tech told me, and I quote: "we can either sedate him and redo the operation, or you can take him home bleeding everywhere."
I was shocked. I told her that it's a little ridiculous to me that they claim to be an animal hospital but that they are willing to send a bleeding dog home without care. She replied "no, we only want to help animals!" I'm sorry miss, you only want an excuse to over charge for an easy bandage job on a puppy, that is not how you help animals.
Needless to say, I am extremely disappointed that I wasted my time asking them for help. Two hours later, I got a clean bandage on Moose by myself and he will be fine until I can take him to a legitimate vet tomorrow who cares about animals.
Thank you for nothing.
Poorly run business. Protocols and customer service last priority. Don't waste your time.
Excellent staff that took good care of our dog after a backyard accident. Put our kids at ease. We even received a partial refund the next morning when picking up our dog since services needed ended up less than the estimate that was paid the prior night. That shows honesty and integrity. Highly recommended.
Our pup got into a fight and had several puncture wound to his neck. They had a several hour wait time but got him in within 5 minutes just for observation. It was still a few hours wait and they ended up keeping him overnight but he's patched up and home recovering. I highly recommend the staff at WestVet. Professional, caring, and fairly priced.
They did a great job communicating what was won't with my cat. Although they couldn't pull off a miracle, they went through the possible solutions and even suggested not paying for a certain test that they felt was unnecessary. And we every empathetic when they knew the only option was to put the cat down. Thanks WestVet.
I am so tired of every time I call in to have my puppies perscription refilled they tell me over the phone they will get it refilled. When I finally get there they don't have the prescription is either not ready or they're telling me that I don't even have a prescription! I drive across town which is 45 minutes for me to get there. Only to find out that they won't feel it because they say I have no refills when I'm looking at the bottle with a refill on it! It's so frustrating this happens every single time! The pharmacy is a joke!
Let's see a show of hands? Who know what a dog's temperature is?
Always remember 103... Is NOT A TEMPERATURE. For a dog.. . Look it up.
With that being said. .. Everything under the sun will be needed to help phydo.if they convince you.. 103 is a problem. .Well i barley gradated high school.. God bless google...
Dr. Lindenburge.! .. You need to go to veterinarian school.
It's kinda comical when the informed talk to the so call educated. ..you should have seen her face trying to defend her position. You go girl.. Make that $$$! Deceive!.
Yes it is expensive. So is every other vet hospital. Yes they are short with you. They aren't counselors for feelings. If you can be patient there worth shows. They get the job done and don't charge you for stupid things you don't need.
My 93 year old mother's cat was sick and I had just caught her regular vet right before they were closing for the weekend and they said that she needs to seen and suggested WestVet. Worst decision ever to take her there. It ended up being a 5-1/2 hour event made worse by the fact that even though she was seen 3 hours in, they took another 2-1/2 hours to get her back to me. I had been warned by my better half that I should go elsewhere because of the low ratings this place has but noo, I had to take the cat there because it was close to my mother's house. Horrible choice. Rude vet techs, the main Vet was nice enough but his assistants were not. Never again.
Took my Staffordshire Terrier "Cash" in to WestVet after our regular veterinarian had diagnosed him with a torn ACL. WestVet agreed with the diagnosis and recommended TPLO surgery. Surgery isn't cheap, in total it cost us a little over $3 grand.
Our surgeon was Katy Campbell, and she did an amazing job. She was very informative and probably spent 30+ minutes talking about the basics of TPLO surgery, the physics that make the surgery effective, the recovery process. She covered every question you could think of, and it may have been too much information for some people, but I loved it.
We were clear upfront that the $3 thousand was difficult for us to come up with, so we were very wary of additional charges that might arise later. Luckily their initial estimate was dead-accurate. During the recovery (which is long and difficult for both the dog and the owner), Cash had a small fracture in the same leg he had surgery on, pushing his recovery out an additional 6 weeks. Katy didn't charge us any extra for the extra checkup we needed (she never charged for any checkups post-surgery) and we only had to pay $90 extra to cover the extra set of X-rays we needed to confirm his leg was fully healed after the fracture.
More important than anything above, is that Katy really loved our dog. She's great with animals, and she listens to feedback. Nobody at the clinic tried pushing extra expenses on us, and there were no hidden charges I had to argue over. I really value that, and WestVet will always have our recommendation.
We had a very rough day the morning our little buddy Spike passed away. The people were very compassionate and caring. They were there for us to help with the cremation. During a time when our world seems to be falling apart, these guys made us feel like they were 100% there for our needs. I highly recommend this facility.
I thank you from the bottom of my heart
I highly recommend West Vet and Dr. Hume. I brought my beloved American Eskimo into West Vet last week. She wasn't walking and I thought it may be the end for her. It took two vets looking at her but sh was finally diagnosed and given the proper care. Dr. Hume was able to diagnose my dog and get her the proper medicine and care. She was up and walking after a few days. The team at West Vet was caring, helpful and kept us up-to-date during the entire process.
They found the issue with my cat which I m very relieved about, but they are so slow! And you have to wait at the vet while they check your animal out. I spent three and a half hours sitting in my car waiting for the vet to get done. That s ridiculous! I could have done so many things in that time. If your in a time crunch don t go here!
Also very expensive!
Will never go elsewhere for pet emergencies or surgeries had such a great experience with knowledgeable well educated staff that realizes the type of care people are willing to spend good money on. During one visit they even gave me a refund when they ended up not needed to do as much as they thought when I could have been none the wiser. Seriously impressed. Made the mistake of visiting all valley animal hospital once because it was closer, never again.
My dog is bleeding and I ve been sitting in the emergency room for an hour. No one has even checked on us. If your dog is bleeding don t come here
They basically told us that they could save our dog if we could come up with enough money, our beloved dog died and they said they would give her fluids overnight then they kept calling back telling us we had to make the payment or have her put down, we came up with 300 dollars all that we had and they said they would give her fluids through the night and two hours later they called saying they needed more money, we didn't have it and they wouldn't let us make payments. The most horrible service i have ever had in my life, then they harrased me at work for more money. They didn't do anything for her, she had a flu. Do not take your pet here, they were horrible. They said if you have enough money we could save an elephant, horrible.
Ive been here 4.5 hours and still don't have my cat back. They can't get results from one test for 2 more days.
Super late at night, my small dog was having breathing issues. Since I live right down the road, I figured WestVet would be the best place to take my dog too. I called this location to find out what I needed to do. I also made the comment that my husband was at work with our credit cards and he was stuck at work for another hour but would be right over to drop me off the cards to put down for the vet visit. I was told by WestVet that my dog wouldn't be seen till I had that card on file. So rather than help my dog out, they were more worried about how they were getting paid. Needless to say, we did not go here and ended up at All Valley Emergency, where my dog was rushed in to be seen without even asking me how I was going to pay for the visit. Thanks to All Valley for saving my dog. Shame on you WestVet for turning us away. All because you couldn't wait an hour. My dog would have died had I waited. Never will I consider taking my animals to this location for an emergency.
Thank you for all your loving care of Buttons and your valiant efforts to save our baby
The staff & doctors at WestVet are top notch. We're so lucky to have them in our valley.
Our sweet boy, Gunner, had a therapy session on the water treadmill yesterday. April was so wonderful to Gunner. After the session, she showed us videos of Gunner on the treadmill. I asked April to email them to us if she could. April emailed the videos to me last night, well after she had left the office for the day. We are so grateful to April for using her personal time to get the videos to us, so we could share Gunner's progress with friends and family. Thank you April, for being so kind to Gunner, and for thinking of us after hours!
If it possible I would give west vet no stars. This place is a horrible. We took our puppy Stella in because she was not eating and became very sick. We were not allowed to see anyone until we paid over $1000 for the action plan. They said they had very high hopes for her and expected Stella to make a full recovery. We were so hopeful and then we got a call saying they have absolutely NO idea what was wrong with her. They were treating her for parvo, (even though they said it was not parvo but problems with her intestines) round the clock monitoring, a lot of fluids and different medications. They said they need to extend her stay by 4 days but also said they don't think she will make it. They still wanted to go ahead with treatment and charge an additional $2500. (With no hopes of her making it) we decided due to how bad she had gotten it would be best to not let her suffer any more. Now we can't have our dog until we pay another $250 due to treatment for something they said she did not have. This has been an absolute nightmare and I would NEVER recommend anyone to go there.
Be fully prepared for this place to rack up the price and pressure you to do unnecessary things. They take advantage of you at this place and I'm not one to usually write a bad review.... like, it has to be BAD!
I asked *multiple* times to be kept informed on any costs that were associated with a procedure/test prior to doing it. I was not informed along the way even with my asking multiple times. In addition to that I felt like they used scare tactics (saying my pet may die) to get me to go to a specialist that was going to costs hundreds of dollars just to get in. I felt they also used scare tactics to add all these extra tests that had nothing to do with why I was there, I found the whole thing uncomfortable and unethical. My dog was a spunky, healthy dog and there was certainly no way she was dying. I immediately didn't trust them when I was told this. Anyway, I repeatedly said I didn't want to do a specialist and they actually had multiple other staff members approach me about it, acting as if I hadn't just said I didn't want to to another staff member. I knew it was calculated. They also were extremely judgemental about my saying no and I will never come here again.
To top it off, I went to check out and the price was DOUBLE what they originally quoted me. I was shocked because of the fact that I had asked SO many times. I had to spend an additional 30 minutes resolving it, they tried to give me $40 off (of the extra $300 they never told me about) as if that was being generous... I simply refused to pay anything extra that was not quoted to me and they finally took the charges off. I watched so many people over the SIX HOURS I was there pay $1,000's of dollars, I can only imagine how many people they do this to and get away with it.
The next day I saw my regular vet and they were agreed that they were trying to just rack up the bill. My pet was fine and is still doing fine. There was no way my pet was going to die. No specialist needed, no extra tests etc. This just validated my issues that I had with WestVet.
TOTAL SCAM!!!! If you love your pet you will stay far away from this awful place. I woke up to my beloved furry daughter having seizures one morning and called ahead to let them know we were coming. The moment we walked in the door they waved a paper in my face saying I "Had to sign it" basically giving them permission to charge me $300-$500 upfront. I declined and requested to see the vet first. The entire time I was there they tried getting more money out of me. Proposing a $2000 "treatment plan" to hook her up to machines for 24 hours. 2 hours later of trying to get more money from me they sent me out the door bawling with my nearly dead dog saying they don't know what's wrong with her. They should have told me she was too far gone and let me spend those last few hours with her instead of trying to squeeze money from my purse. This place takes advantage of people in their desperate time of need to make a profit.
We took my baby straight to the Humane Society and immediately were taken into a room with the vet where she comforted me and said it's best not to let an animal seize to death. (Which is EXACTLY what WestVet was doing to my dog) so we had her put to sleep immediately. They didn't even charge me for the euthanasia because of how distraught I was. I'm glad we ended her last few minutes in a decent caring facility and not at that horrible WestVet which should be shut down!
My husband and I are sad to report such a poor review of this facility but desire to make our sentiments known for other potential pet families. Our dog, Willy, fell ill to acute kidney injury as a result of ingesting toxic levels of Advil that he managed to get a hold of. Dr. K had extremely poor skills in educating my husband and I in determining how to continue our dog's care. I am a Registered Nurse so am familiar with almost all of the drugs used, labs, and patho; however, dogs are still different than people thus sought clarification from Dr.K and received VERY little educated clinical reasoning. For example, in adults with kidney injury we look for an output maintained of at least 30ml/hr. However, Dr. K could not even relay to me normal rates looked for in dogs and did not seem to understand how to communicate priority actions. Furthermore, had little viable insight in regards to interpreting lab values for his care progression.
Finally, we came to visit our dog and noticed his IV port completely uncapped and open (and took pictures of). This means bacteria has a perfect opening, directly into his bloodstream. Not only is he battling kidney injury, but now, he could also be faced with sepsis. I notified a night shift vet tech of this open port with the pictures to which he shrugged off and stated, "Oh, it must've just fallen off." Instead of immediately apologizing and saying he would discuss this with the other techs because infection prevention is their priority.
I understand mistakes happen, however, overall this appeared to be a HUGE lack of care altogether. Thankfully, we remained in touch with our family vet at Ada Vet Hospital on Overland Road, which I highly recommend unless your animal must have 24 hour surveillance. We've worked with our vet to now have our pet recovering at home resuming IV therapy which is also much more fiscally reasonable for us. It is hard to balance doing all you can for your beloved pet and yet not end up paying over $1000/day for poor health care. We're grateful at least Ada Vet on Overland has been more than helpful and educational for us through this difficult process!!!
WestVet excels in every way. We adopted two senior dogs with serious medical issues and relied on Westvet to treat their cancer and periodontal disease. The well educated veterinary specialists and surgeons are not just talented, they are kind, attentive, and responsive to questions, as well. The facility is clean, comfortable, and staffed around the clock. Overnight patients always have an attendant in the room with them. Pets are not left alone at night. Highly recommended!
An asset to every Treasure Valley pet owner. So glad we have this emergency, and specialty, resource in our community.
We had what we considered an emergency with our foster dog. Unfortunately they were slammed. They wanted us to wait 5 hours. Too long when your dog is bleeding.
I waited for an emergency with my dog in car for 3 hours and other than checking in was never talked to again. Plus i tjink its in bad taste to have people walking through the lobby with there pets to be uthanized or just getting it done. Its very sad and gsrd for people with sick pets
Staff was so friendly and kind. Dr Block did an amazing job taking care of our little puppy and she was so caring. Recommend highly!!
I took my pet in because he had crystals in his urethra and bladder and I live about 45 minutes away from here. I went home and waited for them to call me to pick him up. I drove another 45 minutes to pick up my pet, drove home and realized they didn't give me the medication that they said he needed to take the same night and not taking it wasnt an option. So I had to drive another 45 minutes there and another 45 back. They didn't do anything to make it right nor did they try or offer anything. All they did was say sorry. If it was a must that my pet take the medication they should have made sure I was given the medication he needed when he was discharged. I Will not reccomend this place to anyone and will not be going back for any of my pets ever again.
The staff at West Vet took excellent care of my little Dachshund! They're very attentive and didnt mind my constant calling and checking up lol the neuro department
If you love your pet, DO NOT TAKE THEM HERE. our pet was seen for a concern and they completely brushed it off, not before they charged us almost $600. Now she is in the care of another provider, and she is NOT OKAY.
They took our money just to lie to us and tell us it would be fine, thank God we trusted our gut and took her elsewhere!
Great emergency care. Kinda expensive but worth it.
Recently my regular vet referred my lab mix Tori to WestVet. Her health was declining and she felt Tori needed a specialty center. We went to WestVet straight from my local vets office. To make a long story short Tori stayed at WestVet for 4 days. By the time she left all the staff seemed to know her as Sweet Tori and when I showed up to visit her they knew without asking that I was Tori's dad. All of the staff was professional and the best news was Dr Hume, an Internist found the problem and Tori is well on the road to recovery. I am very thankful for the service we received and the amazing vets and staff at WestVet.
Amazing!!! Saved my dog!! Wonderful staff to deal with.
Never doubt their expertise and skills. I've had poor experiences in the past... where a veterinarian made me feel terrible for declining testing for bone cancer in our lab. I was seriously concerned with a bug bite for the swelling. She finally ok'd some antibiotics but I was quickly dismissed and waited a very long time to che k out afterwards. Turned out to be a piece of cheetgrass that went in thru the gums and my regular vet found it the next day in exploratory surgery.
However, when my bulldogge was referred to Dr. Chandler for bilateral TPLO.... I was pleasantly surprised. He was forthcoming and gave many options. He compassionately discussed the finances and other pros and cons and allowed us to make an informed decision without leaving me with a bad taste... Not all business!! Actual compassion. And it was appreciated. Bulldogge doing great 2 months PO and still very pleased with the kindness and care. Thank you, Dr Chandler.
I can t even begin to properly thank West Vet, Dr Hume, Talon and the other staff members. Even though my cat did not survive his Lymphoma, West Vet was there for me every step of the way. Their staff is compassionate and really know what they are doing. They say I said goodbye was Memorial Day so Dra Hume was not there but we were well taken care of. They had a comfort room for me to say goodbye to my cat and were extremely caring toward me and him until the end. Dr Hume called me the next day to check up on me and tell me she was thinking about me and she was sorry for the loss. She said kind words about my cat and it was truly touching. Thank you West Vet.
Follow up: I received a signed card in the mail from the west vet staff. They also sent me a beautiful headstone to memorialize him. This place really is amazing on all levels
All this place cares about is your money. There are much better vets that charge significantly less. Gave 1 star because it wouldn't let me post the review with no stars...
It was a sad time for us finding out our puppy had a genetic disorder, but the integrity of the doctors, & staff was comforting...Thank you for taking care of our Shelby, & showing her love as she crossed over
It's to hot to set out side in 78 degree heat for a vet appointment. People needs to get over this. Other then that I was really happy with them. I drove 4 1/2 hrs. to get there. They are good
Had a most terrible experience there this time ~ very disappointed. The last time we were there was so good and helpful. UNFORTUNATE!
What a money hungry joke of a vet clinic. I drove 40 miles because my puppy was very very sick. They did a parvo test - which I appreciated, even though my baby had the vaccine. However, the Dr did NOT listen to what symptoms he had, and instead treated my baby for something different. I had to turn around the following day and take my puppy to his regular Dr, where they even said how shocked and disappointed they were in the treatment received. They were not understanding why he was not treated for the symptoms he was showing. Fortunately his real Dr was able to get him better with the proper treatment and medication. I should of listened to all of the reviews and never ever taken my baby here and I would not be out almost $400.00 for nothing. I will NEVER EVER bring my pets and I will let everyone know, go to another emergency vet.
West Vet is pricey, but they are amazing. We are working with internal medicine now for our puppy. In the past, I needed to send my older working English Lab to rehab for hind stability. Acupuncture, obstacle courses, water treadmill, they have it all. Impressed with the programs and expertise so far.
Few things about West Vet. I took my dog there for an emergency last week in the middle of the night. The vet was quick to get my into a room. However 2 minutes into the conversation the vet starts suggesting an MRI and other tests. After she pushes the tests for 10 minutes I ask if the tests find something is there anything we can do about it. The answer was no, so instead of treating my dog right away they spend most of the emergency appointment trying to push useless tests on me. Everything that they said and talked about shows that they care more about money than actually treating animals. If it wasn't the only 24/7 vet near by I would never go back.
Too concerned about money and not about helping out.
I am not impressed!!!! I spent all day back and forth on the phone trying to get some kind of a quote for surgery on my puppy. But I was given the run around. When I called the last time the lady that answered was short and rude with me. I had to have my vet call and talk to them more then once before I was given a quote of $3000. And the lady told my vet the reason to the run around was because they had no openings this week. I find that ridicoulus and a TOTAL waste of my time. All she had to do was say this to begin with. I will tell anybody that are looking for a place to go that this is not the place!!!!! I got better help from my vet that directed me to the humane society. They were very helpful and helped my puppy right away.
Very kind and experienced professionals. Our dog was referred their by our vet as an emergency case. They rushed us right in and kept us posted as information was available. They were very upfront about our dog's prognosis and how much it would cost. Sadly, our situation was not for the best and the whole staff was very supportive. Very nice of them to let us come in and say goodbye, despite Covid precautions.
Thank god for Westvet! My cat was having trouble breathing last night so we took him in to see the fantastic staff who got him figured out really quickly! I was very happy with the level of care they provided both my cat and myself, making sure I knew how to give him his meds and helping talk through preventative measures to keep it from happening again.
Big shoutout to Jordan for being so wonderful and for all the staff there last night. I appreciate you guys so much.
Dr. Block did an amazing job on my dog Sammy's dental work. He's 12 yrs old and never had a teeth cleaning; she was very thorough and even got rid of his infection filled stage 3 periodontitis without having to send him home with antibiotics! She removed 15 teeth and he was feeling better already that same evening! I was worried about putting him under because of his age and a heart murmur but Dr. Block did an amazing job! So glad I went to an expert!
I am so grateful for everyone at WestVet, so grateful for Dr Breaux and her specialty in Veterinary Ophthalmology, so grateful that Gus, through Dr Breaux's treatments/recommendations, has been able to keep his eyesight. THANK YOU!!
Took my pregnant dog there because she needed to have her puppies out but couldn t do it herself. The vet came in and said well I m doing better than you which I m sure no one wants to hear when there dog is in pain. Then proceeded to show the estimate of $4,500, which is CRAZY for a C section. The Idaho humane society I took her to only charged $550 and were way more compassionate. I would never take any animal there. And don t bother responding saying thanks for your feedback I m glad your dog got all the attention she needed when I read the reviews some lady brought her parrot in and it died then you guys said we wish you best in resolving any issues your pet may be having went her pet is now DEAD. West vet is a JOKE.
We recently needed to part with our beloved Kami. The visit was so comforting and the doctor so kind and loving. Thee entire process was done with love and understanding and made her passing easier. I highly recommend this clinic for all of your pet needs.
The staff was super friendly and quick with our emergency visit at 11 pm. They were very busy but we were helped in a timely manner. The vet herself went above and beyond to make sure our baby was well taken care of. The cost was also very affordable especially for an emergency visit.
I don't think anyone wants to have to take their pet to an emergency vet, but I couldn't be happier we went with West Vet. I was referred by my normal vet here when my dog had a severe allergic reaction to her vaccinations. Their COVID-19 protocols were handled well and we only had to wait a little over an hour before getting a phone call with her treatment plan. We were fully informed of what they thought was happening, what they'd already done, and what their next steps were. We were given a thorough quote for an overnight stay and are very glad we opted to do it. Everyone I spoke with was so kind, and it make it so much easier to leave her knowing that everyone really seemed to care and I knew she'd be well cared for overnight. She is home and doing much better already! Thank you to everyone at West Vet for their kindness and professionalism taking care of my little one!
Being the only vet open 24 hours in the area, they use this as leverage to jack up prices for pet owners who are too concerned for the safety and well-being of their injured pets. I had already heard this about them, but was shocked when they refused to answer a simple question, not even about a diagnosis, of how to ease my pets pain after an accident that was not serious enough to require immediate emergency care with their overpriced services, and instead told me I would have to pay $100 minimum fee for them to even talk to me at all. It was just a little past the open hours of my usual vet and all other services in the area, not even late night, so if my dog was more seriously injured I would've had no other option. A call to my regular vet the next day gave me enough information and reassurance to not even have to take my dog in at all, and I paid $0. To give credit to west vet they only say they provide high quality medical service on their website, not that they actually care about your pets or that they are looking at their best interests. I personally have nothing to say about the actual services they provide, because I have not had to use them, but have read reviews from others and know personally people who have used them who were quite happy with their services they provided. I'm sure this is true and do not doubt their ability in veterinary care. I would still not, however, recommend them, as they care more for the cash they can exploit out of you in a stressful state than they do for actually caring for your pets.
I found a lump on my dogs neck 2 weeks ago on my way to work. I called West Vet because they had given me great service in past emergencies for my dog he is 9. This was not the case this time. I was very disappointed in the service I received. We arrived around 10am they were very busy I think I sat in car with my dog until 2pm before they came out to get him. Which I understand they are busy. I got a call that they needed to do a fine needle aspiration which I understand to determine what it was. So she said I may not be able to tell you what it is today but said it would be sent off to the lab. She called and said exactly that and that his bloodwork looked good and organs functioning fine. Was told it would take 7-9 days for the results to be back and was given antibiotics incase it's just an infection. Finally left at 5:30pm. Next morning I received a call that it has characteristics for cancer and I need to make an appt with the oncologist to do another FNA and read it right away and that they would know if it was..was told appt is $188 [n top of $559 I paid on Monday. So I continued his antibiotics and went to appt on Friday. They took him right in. I got a call from oncologist and she said I did a head to toe exam, and she's unsure what it was and that he has signs of a anal cancer but those are not connected and it would cost me to do fna of the anal area and a CT scan to look at his organs. I told them I wanted to wait as we felt his lump had shrunk and she said ok. I just don't have that money at the moment. My dog was acting fine and eating ect. She told me I would receive notes and a payment sheet explaining options. I never received notes only estimate ofrices next day, she called to tell me they were sent. I asked if I could just get another round of antibiotics as it had shrank considerably. I was told you should go to regular vet then. So because I wadnt willing to pay them for their test they were not willing to help me. 2 weeks later my dog has no lump and is fully himself. This vet is extremely money hungry I will no longer use them or recommend them to others.
They took good care of my cat. The wait was long but it's the er right. Lol.
At our very emotional time, they were so attentive and caring!!!!! Thanks!!!!
We found an injured squirrel and the sanctuary lady told us to bring the squirrel here and they were very polite. Someone came to the car picked up the little creature and assured us they will take care of it but unfortunately if it was badly injured they would have to put it down. they were very compassionate and understanding I will definitely return.
WestVet is the only 24/7 emergency animal hospital in the area. I have had to take my dogs there a couple of times for critical surgery's. They are excellent at what the do and the docs and surgeons are top notch. The only downside is the the do nothing for free.
When my dog passed away I took her to Westvet to have her cremated. She was in my family for 11 yrs. and meant the world to me and having the staff handle her the way that they did was such a relief and very helpful. They were entirely empathetic and caring. They brought out a clean & comfortable stretcher for her to get from my truck to their facility which l was not expecting. As she was already passed it obviously was not entirely needed, but the attention to detail was greatly appreciated and definitely put me more at ease as I knew she was in great hands. The results were also just as amazing. I now have a lasting momento of my best friend I will have forever and I am more than grateful and would recommend them to anyone.
I brought my dog here because he was having scary tummy trouble. Right away, vet tech Heidi came out to our car to greet us and she calmed me down and was incredibly positive and reassuring after she saw I was an emotional, worried mess. I ll forever be grateful for her! What also impressed me and what has earned my trust with this office is that Dr. Carvajal gave me the option to just treat it as best case scenario first, what he suspected it was (gastro issues), instead of recommending I do all the expensive bloodwork and radiographs right then (I assume because his vitals were good and my dog was still acting like himself, just the tummy troubles). I really appreciated that he didn t try to push expensive unnecessary procedures on us at the time, rather he suggested we call back if my dog was still sick after treatment and then we could come back to do those other things. That has earned him my trust. Most vets I ve dealt with would have pushed for those things regardless. My dog got everything he needed to treat his symptoms and he is doing great a few days later. I m feeling so grateful that we chose this emergency vets office and would recommend them to anyone.
Waited 53 minutes to refill my dogs medicine. Called after 30 minutes. Parking lot was cleared twice. They can't blame covid, we have been dealing with that for over a year.
If you can help it, don't bring your beloved pet here! I brought my cat in late at night after he was acting strange and straining to urinate. After waiting 5 1/2 hours, until 4:30am, they told me he was in critical care and needed surgery immediately, which would cost between $4000-6000. As payment plans are not an option here, they also mentioned euthanasia as appropriate. As I did not have $4000 to hand over, I opted to hopefully wait out the night to make a vet appointment at the Humane Society the next day. The Humane Society took him in, performed a simple bladder suture and hospitalized him for 4 days after, for a total $500, still $200 less than a five hour visit at West Vet. The Humane Society also informed me and executed a procedure where they could locate the exact point of rupture in my cat through X-Rays and dye, whereas West Vet said the only option was to open him up and find the rupture during surgery. My cat is now doing great, eating food, urinating on his own and is in good spirits. I am disgusted that this veterinary hospital will encourage euthanasia just because an owner can't afford their outrageous vet bill! How many animals have died needlessly due to their greed? Other vets will work with you and your finances, but not here. If you care about your animal, don't go to West Vet!
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