Western branch diesel Reviews

Tim Ainsley is my "go-to" guy when I need heavy-duty parts!!

Very professional and knowledgable. Assisted with an RV issue on a spartan chassis. We were in an out the same day. Great service manager and experienced staff. Highly recommended.

Service team got me back up and running quickly and the Parts Dept. was friendly and helpful. All around good experience for me and the service I needed on my semi truck.

Friendly staff and very helpful.
Thanks for your help.

Thank you Rick, Shawn, Aaron and Bret and Cory, and the whole Portsmouth WBD marine crew!! Thanks also to Jimmy and his Salty Creek yard crew.

WBD was busy with big jobs when we showed up unannounced sniveling about our vacation being spoiled 'cause our little boat broke. WBD met us at a local marina when they said they would at noon on a Wednesday, diagnosed the IPS failure, scheduled and managed haul out at their facility, finished the repair and launched us on our way by Friday afternoon! They kept us informed of progress the whole time. WBD's professionalism, teamwork with the yard, and empathy with our plight made the whole problem just go away!

And we now know who the go-to guys are for Volvo IPS issues. We had similar great service from Scott and Dustin and the WBD crew in Beaufort, NC, earlier this summer with an unrelated IPS code. On the weekend before July 4th, I was referred to WBD by a local diesel guy in Oriental who couldn't solve our problem. I called their number on a Saturday and Rick answered from Portsmouth. Rick hooked me up with Dustin in Beaufort on Sunday morning and he walked me through diagnosing the problem and a plan to get us home.

To all of the WBD team, your responsiveness to the customer and attention to technical detail are unsurpassed in this industry. Thanks for being there!

1/29/2020: Oh You! collided with a submerged object in the Scuppernong River channel, near Columbia, NC. I emailed Rick and Shawn, and they evaluated the situation and recommended we contact WBD in Beaufort. We did, and the rest is just a blur as Scott and Dustin in Beaufort took care of everything -- despite the pandemic! Thanks again, WBD, for consistently superb professional service. 6/10/2020: Oh You! is back home, over her ordeal and ready for the season. (See my review in Active Captain for details.)

As no place is perfect, and no way to please everyone. I will be bringing my 2016 in for work in the next couple of weeks. I had a great experience when they worked on my after treatment system. It was also pretty fast service. 100 times better than Freightliner dealer in town

The worst experience I ever had with a company would stay as far away as possible gave me wrong parts showed up to check out my motors with no lab top no tools just a mess only good was David shook stepped up