West Suburban Medical Center Review

Worst hospital ever. The ER people are rude. I was in labor and they denied my husband a wheelchair. I had to walk in. They discharged me without giving me my baby's footprints and crib card. Prior to that they misspelled my name and didnt change it after I told them it was misspelled. Most of the hospital is dirty. The bathrooms are not hygienic. The parking garage stairs smell like urine. I can go on.....

Mrs Yvonne Jone was the charge nurse in the emergency room this particular day. My little cousin of #years old passed away and the mother didn't hande it to well. She was so professional, compassionate, understanding , and just an angel at the time of our bereavement. just waned to say Thank yu Mrs Jones you Rock!!!!!!!

Every thing was great and the staff was amazing
Best hospital experience ever

This hospital is terrible... The ER staff is very rude, the wait be so long in the waiting room had me waiting for 8 hours to see the doctor. And then when I ask can someone find out where I was on the list, it was aw naw we don't know, and we don't care but you guys suppose to be professionals and loving and caring people! How RUDE!!!! ... at this point I wouldn't recommend no one to come to this hospital it just not worth it.... Until somethings changes about this hole in the wall, my family, friends and I will be taking our services esle!!!! What a shame!!!!!

Not sure what is wrong with this place, I've been to the lab and loved having ultrasounds there in the past. I decided to make my obgyn one from here because of this, Dr. Brotman decided to ditch my appointment they made 3 weeks ago. This wasn't an appointment I had a say in they just said we start prenatal care at 10 wks come in June 11th at 915am. I went and the door was locked, I called and the voicemail said that day they didn't open until 11am, I left a message they never called back. Today (6/12) pcc called me to say I missed my appointment and to reschedule. Im annoyed I have to find prenatal care at 10 wks and be a high risk pregnancy, still I called today and Dr. Brotman after, again there was no answer but there was no voice message saying the times one day later, not sure if they did that to invalidate the appointment for me because google even says they're open at 9 am Thurs( suite7020) .anyway I emailed pcc to let them know what's going on. The doctor never called and PCC s hasn't replied, should be illegal to screw with prenatal care, I may file a grievance with American obgyn association. I'm sure other doctors here are great but I'm very disappointed.

Love this hospital staff is very helpful friendly wait time is good always well explained things out.

This hospital used to be great now it's just going down hill. Just plain and simple Unprofessional. The night staff is just terrible as well.

How is possible to keep people waiting in the ER this long when you just told me you have two available beds?? ER horrible DONT come here id your dying just travel to the medical district for quality care.

Excellent from the moment we walked in. Staff offered assistance at entrance. It was clean, open, and friendly.

Worst Hospital ever. They give the wrong diagnosis.

Yesterday I was escorted into ER past heaping piles of discarded worn clothing on the right and the makeshift morgue on left - as if entering Auschwitz. My two-hour ER wait during shift change brought on receptionist and security staff that failed to keep masks on, along with crazy patient going person to person with mask hanging off chin. I inquired of Covid test during my exam and was told they do not provide them. Unless unconscious or bleeding, suggest lessening your Covid risk by choosing to go elsewhere. I have photos of the maskless employees and patient in the ER waiting area to provide should this hospital care.

I recently had my surgery done here and the whole experience was great! All the nurses I had were very helpful and made me feel comfortable during my stay. If I needed something they always came right away. The only negative thing was that I got my breakfast really late in the day but other than that I have no complaints.

MY SISTER IS ON HER WAY TO THIS HOSPITAL TO HAVE HER BABY THIS MORNING,

PRAISE JESUS

Honestly the only reason it's 3 starts and not one is because the person at the "front desk" is super nice and helpful. I've been here 2x. Brought my friend here for her appointment(s) and they take forever. I've been waiting in the lobby since 11 AM and it is currently 2:40 PM. I've finally been updated that she'll be down in 15 minutes. So basically I'll be leaving by 3 PM or so.

My experience at west suburban hospital was good. I was in labor and delivery for a planned induction. The nurses were very kind and gave me advice on breast feeding and basic care of my newborn. Two nurses I specifically remember are Kim and Klaudia. They made me feel comfortable when I was going through a lot of discomfort and pain.

I went in for same day surgery yesterday and I must say the service I received from the time I walked through the door at 5:30am was GREAT no more than Great, IMMACULATE!!!!! First point on contact the security guard at the ER entrance greeted me asked me my name along with providing me his. (Sorry I forgot) made a call and gave me directions in such a pleasant manner. The few employees I encountered in the hall on my walk to the C elevators spoke with a smile. After making it up to same day surgery counter I was immediately greeted with smile and was provided an explanation on what to expect. It was a short wait but everyone that walked passed greeted the awaiting patients with a slight conversation and smile. I was scared because I went there alone but they made me feel not a care in the world I knew I was in good hands. From the two nurses Carolyn being one, the transporter (Joe I believe), the additional three nurses I meet, the annasteiologiest (a male) and my oh so very talented doctor Dr.Morgan Madison :) I was very pleased with the immaculant service I received. I ve always been a fan of PCC and West Suburban I ve been a patient at both for about the last 12yrs, had two successful cesareans and numerous ER visits. But today I must say the staff out did themselves today! Thanks they made a scary situation into a phenomenal one!

I just want to clarify that my review is based on personal experience from February 2018. My review is also not towards any of my nurses or midwives or staff of West Suburban Hospital that cared for me while I was there. This is a review on
The hospital itself.

My husband and I chose West Suburban Medical Hospital as our place to birth our last and final baby because they had a birthing center where I would be able to do an all natural water birth. We carefully chose our insurance and paid a very high premium to ensure I could birth there and see midwives affiliated with this hospital. We took the tour back in September of 2017, I believe, and made sure we could bring our 18 month and 11 year old children. We are a family that literally has no one but each other. So we wanted to make sure bringing the kids to stay would not be a problem. Which they ensured us it wouldn't be a problem and the kids are more than welcomed to stay! So we were all hands on deck with West Suburban as our hospital!

Fast forward to January and closer to my due date, we talked about a tubal ligation and I found out I had a hernia, which they would fix both when at the hospital. Check and check!

Fast forward to February 2018 all of a sudden it says on the walls everywhere at my Midwives' office that it would be a maximum of 4 guests the entire visit. No one under 16 is allowed. HOLD ON... this isn't what was discussed during the birthing tour. And we made very clear we are due in February... I was 39 weeks when this sign was posted. And now freaking out because there is only 1 other center in the whole area that is a free standing birthing center and all the way in Berwyn, IL. West Suburban is already 30 minutes, no traffic, no highway access from our home. I did try to see if my insurance would make an exception and the birthing center was willing to make an exception for my family. In the end, that didn't work out because my insurance wouldn't cover a reimbursement for a center out of network.

So, early morning Feb 12th I went into early labor about 2am and by the time we arrived to the hospital it was about 530am. I met my midwife through the after hour doors to head into triage. My husband had our 18 month old and was going to meet me in triage with our daughter. ER would not let them through. I was 7cm dilated when in triage. Me and my husband and daughter were now separated and my Doula had not arrived yet. About 15 minutes later, my Doula showed up, so I was not alone. Both our sitters were at work. I had asked and requested several times to the head nurse who would not even come and say no to my face that my husband and daughter could not be here with me. My husband had no choice but to leave our daughter in Skokie which is over an hr and a half away in rush hr traffic on a Monday. My husband didn't make it to the Birth of our daughter because he had to go back and forth around the Chicagoland area all because some lady on her high horse would not allow our daughter in. I think this is horrible that you do this to families and pregnant woman birthing. You put an extensive amount of stress on me during the actual pushes of my labor because I was mentally fighting for my husband to be there with me. But you can't control birth, it is natural. You should also be ashamed of the trauma my 18 month old now suffers because again, I made it very clear that I have never spent a night away from my daughter. The past 2 nights I have been home, she has the saddest cry of fear I will not be there when she wakes up. I didn't even get to hug my daughter goodbye for 3 days I was recovering. If I had option to choose over, I would not have chosen West Suburban Hospital. Great nurses, midwives, and OR doctors, Lousy head nurses and accommodations for families who don't choose or have a choice to leave their children with other people. Btw... your food tastes like cardboard. Worst hospital food EVER.

This whole hospital is an absolute joke. If you ever see a Dr out of here you'll never get any callback number or way to reach them unless they call you back. Scheduling scans takes over a week, results take another week. By the time they tell you what's wrong it will have gotten so much worse you'll have already gone to a different ER. DO NOT waste your time.

This hospital wasn't the greatest and it wasn't the worst. I feel like they forced me into have a c-section. I don't believe they tried all their options. The nurses I got when I first went in at about 2pm were horrible but the nurses I got after the surgery were amazing especially GiGi she even sent me a card in the mail.

I transferred for the awesome birthing suite for natural birthing. Had I know more about the staff I would have stayed where I was.

My midwife just sat there often with her back to me and on the phone. I did not feel supported and my birth experience was horrible. The recovery room was extremely hot and we had to be moved. The staff was intrusive and would not let me rest.

Outside of my nurse the first day, they seemed tired and as if it was a bother to tend to me. On the way out our transporter was extremely rude. I still and scarred by the events and non events of my time there. I will be choosing more carefully for my second birth experience.

Probably one of the worst hospitals I ve ever been too. Never coming back here.

Worst emergency room ever !! People are waiting housing the waiting room..ridiculous! ! the staff is horrible & rude..will never return

The staff of nurses and techs are fabulous. They care about their patients. Day surgery rocks and the Radiography dept are on point. I have had multiple encounters with the doctors and their some mds are stars like Dr. Ann and her husband Dr. Speismann are terrific. There are some doctors who do try to force their believes upon you and your care but it is up to the patient to decide.
Con: Never visit as a walk-in to the ER allow the ambulance to bring you unless you are near death or are severely ill bc the ER wait is ridiculous.
2. There are some doctors who are not empathetic and empathy is important in this role.
3. I would not suggest this facility to visit a specialist nope stick to the larger hospitals
4. Not a trauma hospital

Everyone was friendly and accommodating from the beginning to the end. Staff are experienced and knowledgable. All the staff I met there has been there for more than 5 years and they worked well together. Love the community feel. Would take anyone in my family there. Their x-ray department was particularly exceptional.

The atmosphere at WSH is very friendly and professional.

STAY AWAY FROM THIS HOSPITAL!!! THE DOCTORS ARE FRAUDS AND LIARS!! CAME TO THIS HOSPITAL ONLY TO BE REFERRED BACK TO MY PRIMARY CARE PHYSICIAN. THE DOCTOR I HAD, NEVER EVEN TOUCHED ME!!! NEVER TOOK MY TEMPERATURE OR ANYTHING BUT MY INSURANCE WAS BILLED $1600 IN ADDITION TO CHARGING ME $800!!! THE WHOLE PROCESS TOOK 6MIN!!!! $2400 FOR NO SERVICES RENDERED???? THIS IS A SCAM!!! LOOKING INTO TAKING LEGAL ACTION AGAINST THIS FRAUDULENT COMPANY!!!

There was no wait at all at the ER, they saw my son quickly and were super friendly and informative. The doc that saw him is Leo Tin, awesome guy. Friendly and very helpful.

This is probably one of a kind review since I am not a patient, I am an anesthesia provider ready to start working in this hospital. Getting privileges threw me off a little bit. As a friendly welcome, credentialing department managed to loose faxed 28 pages of case logs and my application with personal info such as driving licenses, social security number and such. To continue red carpet treatment, they , instead of looking for all those documents, keeping requesting to fax them again. they did find my fax-in 2 weeks. Which was classified as "good news " by recruiter. How ironic.
Second interesting encounter was my orientation. Scheduled ahead of time and included computer training. Do I live in my imaginary world imagining I will in fact get computer training? Indeed. They had not scheduled any and acted very surprised. Big chunk of orientation was me sitting in the office and enjoying listening to conference call, where practice manager, credentialing specialist, and few others on the phone, discussing when each applicant will get computer training. Time of my life...
Positive: they were so energetic and upbeat , even about all those incompetencies; OR seemed to be more organized. Thus I am still giving them 3 stars. But here is a million dollar question: would they like if somebody anesthetize them for surgery with same quality as they handled my orientation?

Very caring and professional medical staff. I went into the er and they really helped take the stress put of a nerve wracking situation.

I'm a 14 year old boy and I'm here today on September/16/2017 with chest pain and they put me and my mom in a freezing hospital room and it's really not even a hospital room it has no equipment in here just a bed,they took a chair from another room and put me and my mom in here saying the doctor will be here shortly.My mom and I have been here for 5 hours(4pm-8pm).Its sad,ridiculous and shameful.

This is the worst hospital ever!! They are rude to black pregnant mothers and very unorganized. I had my child more than two weeks ago I went to get her birth certificate and couldn t. Come to find out they have a back log for sending out the information to Springfield. At no point was I contacted and informed of that. After calling and leaving messages for a week straight. Now I m left off work with no pay and a newborn to try to care for. Not too mention how horrible the doctors were during my delivery. The anesthesiologists belittled and berated me because I had concerns of pain meds I was receiving and the effects they may have had on my child. They incorrectly inserted a catheter into my back for epidural so I received only some of meds sent thru yet was over charged for meds I never received. I m now looking into to bring legal representation against this hospital

West suburban scheduling for radiology is no good. I have been trying to schedule all morning all afternoon. Now I wAnt to complain to a supervisor and they tell me they have all gone home. They are pathetic.

Terribly disappointed in the ER 5 hours for my daughters x-ray and to be seen by a doctor the ER nurse was very rude to the patient's that had questions about the wait. I will never return to this hospital again, nor will I recommend.

Not a good one. They don t upload patient records to patient portal and no services after 5pm even to collect reports...

Seriously all the reviews on here are not being addressed with staff. It's not enough to hire someone to respond to comments on social media and not put policies in place for change. I was given a radiology appointment on memorial day that was canceled or not put in the system. I asked the front desk lady where was the radiology department and she LITERALLY kept gossiping to the security guard like I wasn't standing there. She then had the nerve to catch an attitude when I interrupted her conversation. She should not have a job, period. However the ER personnel turned the situation around and was very informative and helpful. However that rude front desk lady was the first point of contact, trust me you don't want her there.

I went to the gi lab this morning for a consultation after sitting in a room for one hour and a half no one said sorry we are late or even acknowledged me
I put my coat on to leave the medical assistant was nice but the doctor stayed on the phone and continued to ignore me
I have gi symptoms that necessitate a colonoscopy but I still cannot get one.When people from other countries come to the USA they are not really ready to serve us they treat everybody with disrespect especially in this neighborhood
I see why Loyola is a magnet hospital. When I went there the experience was text book from the teach back method to care
West suburban is filthy and dirty from parking lot to the units and hospital

I'm giving West Suburban 5 stars because of Stephanie's can do attitude!!! Stephanie who is in registration is working with limited resources because the hospital is changing systems. For a second time im here, the first time they didn't have our appointment on the roster, Stephanie took every step to verify our appointment! Then I came back to pick up x-rays and the bday was somehow incorrect, again, Stephanie took every step to verify that the birthday was infact correct. Stephanie went above and beyond while other staff said they couldn't help me. Bravo Stephanie, extremely talented and professional!!!! Thank You!!!!

I hate this place...the emergency room staff is the worst...they show no empathy to patients or their family members. I have ubered patients from here to other hospitals because of their experiences with those in the ER and have had friends and relatives talk about how rude the nurses are. They suck at making someone sick or in distress calm, and have nurses that make it clear you are a waste of their time when you are seeking clarification about anything related to a loved ones care.

If this is your only option...go to Stronger....they are even better than this hospital!

No sense of urgency in the ER my no was. 190/80 I waited for over an hour didn t see a doctor I left to go to another hospital I pay too much for health insurance to be treated like I was bothering them at this hospital. This is ridiculous and this hospital should be ashamed of themselves!

I spent three days in this hospital and it was a pleasant experience besides me being sick. The hospital is lacking in cleanliness and food is not tasty either. However, the most important part I give thumbs up and that is the doctors and nurses that took care of me. They were caring, knowledgeable and tried to make sure I understood what and why they were doing. I really appreciated their service. Taking care of people when they are sick, is not a easy thing to do.

The worst hospital ever it's staff blows u off .it took 4 hours just to get my meds. I never saw my nurse. I rather die than cum back to this hospital.

Worst hospital ever . They call people every 2 hours at the ER. I took my wife because she had really bad stomach pain and vomiting .we got there at 9pm and was might already and still on the waiting room . Staff very rude not helpful at all the front dest . Security and employees talking all the time and laughing all loud . Very unprofessional.