4 years ago
This review is about Management only and not the s...
This review is about Management only and not the staff. The staff themselves are friendly and very helpful. Problems with management are as follows:
- Decreasing member services with no decrease in fee
- Unresponsive to members' concerns
- Refusal to fix defective equipment, some of which has been broken for years
- Allowing free trial passes to go on indefinitely which is actually quite disruptive to regular members due to many "free passers" not knowing or not following the rules
- And, apparently, cutting hours of part time workers to save money since the increase in the minimum wage came into effect
Basically, this new management is all about cutting costs, saving money, and disregarding members' valid concerns