West Coast Solar Review

I had a solar system installed in December, 2020. I found all of my interactions with West Coast solar to be very timely and professional. I always got quick responses to my questions, everything was explained to me very clearly, and there was never any pressure. Even during an extremely busy year, they managed to get my system installed on schedule before the end of the year. This is in stark contrast to one of my friends who simultaneously went with another company for his installation and is still waiting for activation, 2 months late!

West Coast solar wasn't necessarily the cheapest installer around, but I can now say that the quality of workmanship and professional conduct is well worth it. I would confidently recommend them if you are considering a solar installation.

I really want to say thank you to Mark McBride our sales guy and to Ben and his crew for an Awesome job and excellent service they provided. We are absolutely happy with our new Solar and back up generator. Thank you all for your hard work and great communication through this process.

Installer did not bring the plans that were approved by our HOA. Rather, he started installing panels according to plans that were not approved, so he wasted several hours.

After he removed the panels he slipped which resulted in a hole in our ceiling. Thankfully he was not hurt.

After he left we discovered one of our TVs did not work. The installer returned at 8:30 PM to fix the wiring on our tv.

Eventually someone came out to repair our ceiling drywall and paint it.

There was no follow-up by West Coast Solar to inquire as to whether we were happy with the repair.

Great experience with West Coast Solar. They put 34 panels on my roof and a backup battery in the garage so that I will generate 18,000 kW a year and I could not be happier with their work. Quality LG products and their quick response time to questions in email, my system is up and running and according to the solar edge monitoring app. I m generating more than I m using so life is good and I m very happy with their professional team. I highly recommend them.

Was referred by family member. The service was awesome. They broke my skylight while installing solar and they paid to have it replaced. Joe set us up with a decent price and now my pg&e bill is $12. Thanks West Coast you guys rock!!

West Coast Solar was such a pleasure to work with. They were so organized and prompt, they made the whole experience a breeze. I would HIGHLY recommend!

West coast solar offers a top tier product at very competitive price. The representative was informative and helpful, and offering a range to best fit our needs. Ultimately we chose another provider, which I now regret slightly. If I had to do it all over again, Id have chosen west coast solar.

Delivered what was promised ant they qualify for all the above answers .I m very very happy with service and follow through from first step all the way through last step. Would recommend any time.

Very happy with WCS. Not overselling or over promising, deadlines were met, good disclosures, fair price and panels are up and running. I recommend Ryan Ogan as a sales advisor.

To say this was a great experience would be a lie. West coast solar came to us highly recommended by friends and family. However our experience with them has been less that stellar.
First when we had our quote Mike was over 30 minutes late. With no explanation or apologies. Husband was ready to call it quits but again family and friends said mike was fantastic and so was west coast solar. Here is when mile let us know that there installation was 6 weeks out. So we had to work fast to get it in by the end of year.
Next, we signed contact and sent deposit in within 3 days of our quote. Hoping to get the process rolling quickly as it was already end of October. However when we called to find out what was going on 2 weeks later we find out our paperwork was incorrect and had to be resigned and sent. We realized that no one was really following our installation very closely and needed to be the one to follow up and push west coast solar to get us installed within the last 12 weeks of the year. Ok site inspection day where pictures are taken and sent to design team. Appointment set and was clearly asked to give us a 1 hr time frame to have someone on property during picture phase. We are security conscious and wanted to be present. Our request was ignored by Mike and scheduler and picture person! This was the last straw and we called mike to get our deposit back. Mile then sweet talked us with upgrades and promises that no more issues will arise. We are now in the early December and still waiting on permits and install date.
Well this is when the **it hits the fan. We get more sweet talking and promises. It's now mid December and We were told that our install will not happen until January. We are so up set at the lack of communication and being ignored that manager Devin steps in to personally assist our install. Devin does some more sweet talking and promises weekly updates. We do get the weekly updates but no install date within 5 days of picking up permit. It's more like 7-10 days which puts us now in mid January for install.
I am happy to say that the install took place fantastically. Installers we on time and completed the job before lunch. However it's now been a week since install and now communication on final inspection or anything. In fact after my last email to Dave about wanting our install date Jan 4 I have not heard from him since. More broken promises.
Now let's talk about billing. We were asked to pay a second deposit because our fist deposit was not on record. We had to find our confirmation and send it to them to prove we paid the deposit almost three months ago. We are also getting billing paper work without our name on it just the words CASH and our address and there is nothing that states what each bill is for? 12k, 1k,3k all say CASH and no description of services.

So to summarize we were told 6-8 weeks for install and after a lot of yelling, crying , fighting, phone calls and emails. Our install happened 12 weeks after deposit paid and still no info and final inspection or PG &E info.