Welcome Italia Review

Telecommunications company that has the customer at the center of its objectives. Technical assistance is the best answer to customer questions.

THE WORST WHAT YOU MIGHT DO. GO TO WELCOME ITALY AS A PHONE. CONTRACT EARLY SEPTEMBER (ACTIVATE THE FIRST OF OCTOBER) I HAVE NOT HAD MORE PEACE. FOR ALL THE TIME I EXPECTED, IT IS BECAUSE THEY HAD TO MAKE A NEW LINE, HOWEVER AFTER A MONTH IN A SECOND IT HAS BEEN ACTIVATED ON THAT EXISTING, AND FROM MILLIONS OF PROBLEMS. 2 DAYS AFTER WE WERE ALL INSULATED, WHETHER THAT MOBILE INTERNET. (AND WE WORK WITH COMMERCIAL B2B WITH OUR CUSTOMERS). THIS IS 'EVEN HAPPENED NEXT DAY AND AFTER SEVERAL CALLS HAVE REPLACED The apperecchio, BUT NOT' NOTHING CHANGED. EVEN IN THE NEXT WEEK, USED PROBLEMS, WITHOUT INTERNET, MY B2B PORTAL HAS NOT EXECUTED UPDATES IN THE NIGHT (THAT FIRST HE REGULARLY DID IN) AND THE MORNING AT THE WEB CONNECTION DID NOT FIND ANY ITEM IN STORE. THEY HAVE REPLACED 2 EQUIPMENT IN MORE THAN 2 WEEKS, BUT THE USUAL PROBLEMS WERE PERMANENTLY ON THE AGENDA, LACK OF NETWORK AND TELECOMMUNICATION. ALSO I HAVE HEARD FROM MY CUSTOMERS SAY: YOU CHANGED NUMBER? YOU CAN MAKE YOUR PHONE NUMBER! (AT THE MOMENT OF THE CALL THE FAX HAS ENTERED, OR IT SAID THAT THE NUMBER WAS NON-EXISTENT), ALSO WHILE IT IS TALKING, THE LINE FALLS DROP, DUE TO THE LOW EFFICIENCY OF WELCOME SERVICE. IN TODAY, DECEMBER 1, THE PROBLEM THAT EVERY DAY IS CONTINUOUSLY RESULTING IN THE MORNING MY B2B DOESN'T PRESENT ANY ITEM IN STOCKS, IT HAD DUE TO THE SAD FUNCTIONING OF THE BLOCKED DEVICE. WE ARE PASSING FOR MORE THAN 2 MONTHS OF TERRIBLE MOMENTS TO FIND BLOCKED AT THE ARRIVAL IN THE OFFICE OUR PORTAL, WHERE OUR UNDERSTANDING CUSTOMERS CANNOT FIND THE ITEMS, AND THEREFORE FOR US LOSS OF SALE AND CUSTOMERS. I DO NOT WISH TO ANY WELCOME ITALIA.AD TODAY 28/02/2015 I STILL HAVE MUCH MUCH PROBLEMS .... TYPE THAT IN 6 MONTHS HAVE NOT YET MADE MY REGISTER OF MY DOMAIN MIGRATION ....... TO YOU ANSWERS .

the worst experience of my working life ... Two hotels that continuously remain without internet connections, without wifi .... Loss of reservations, loss of customers because they demand a working wifi. And in two years according to the Welcome the fault was always to someone else! They even forced me to change the access points with a cost of 600 and then to find out from a technician called by us that those who, according to them, didn't work, had been turned off and therefore only reset. off? I hope it's not what I think! On Friday the internet line disappears and no one runs to our aid .... every time we have to call a private person and pay it to us! Today 10 June 2014 we are without internet and badly functioning telephony since last Friday.This is repeated continuously !!!!! the wifi never worked .... they claimed it was because of the ancient building .... strange with the previous manager it worked ... and the building was not rebuilt !!!!
4MGB !!!!! for two companies !!! at home only for the laptop I use 8mgbk !!!!!!
I asked to speak to a manager but after hours of waiting no contact ..... you feel cheated and the damage is huge !!!!!! maria Luisa Bignardi

Terrible service! They charge me 284 euros instead of 101 euros ... I've been waiting for the refund for 2 months already. Also I have had many other problems during this year ... A bad experience. As soon as another internet provider offers a fiber optic cable, I will replace it immediately.

Excellent fixed-line business operator !!!
10 years of loyalty and I strongly doubt that I will abandon them on the landline !!!
Among the few suppliers that I always recommend anyway !!!
Good job!!!

Assistance always present, telephone line ok, internet three stars