I recently purchased a product from this company and I am extremely satisfied with my purchase. The product arrived on time and was exactly as described. The customer service was also great. They promptly answered all of my questions and provided excellent assistance. I would definitely recommend this company to others!
🔥I'm so happy with the service provided by Waters & Co. The staff is always friendly and helpful. The quality of their products is unmatched. I can't recommend them enough!🔥
I have been a customer of Waters & Co for many years and I have always been impressed with their products and services. The quality is consistently excellent and their customer service is top-notch. I have never had any issues and I highly recommend them to anyone in need.
I have been a customer of Waters & Co for several years now and I can confidently say that they provide an excellent service. Their staff are always friendly, helpful, and knowledgeable. I have never had any issues with their products or services. The quality is always top-notch and their prices are competitive. I highly recommend Waters & Co to anyone in need of their services.
I recently purchased a product from this company and I am very pleased with my purchase. The quality of the product is outstanding and the customer service I received was excellent. I would highly recommend Waters & Co to anyone in need of their products or services.
😊I'm really impressed with Waters & Co. The products they offer are of great quality and their customer service is top-notch. It's always a pleasure to do business with them. Highly recommended!😊
I can't say enough good things about Waters & Co. Their products are amazing and their customer service is exceptional. They always go above and beyond to ensure customer satisfaction. I am a loyal customer and will continue to recommend them to others. Keep up the fantastic work!
I recently made a purchase from Waters & Co and I couldn't be happier. The product is exactly what I was looking for and the customer service was outstanding. They answered all of my questions and provided valuable assistance. I would definitely buy from them again!
👍I'm so happy with the service provided by Waters & Co. The staff is always friendly and helpful. They go above and beyond to ensure customer satisfaction. This is the best company I've ever worked with! Highly recommended!👍
😃I'm really impressed with the service provided by Waters & Co. They have a great selection of products and their customer service is exceptional. I will definitely be a repeat customer!😃
I had a great experience with this company. Their products are top-notch and their customer service is outstanding. The staff is friendly, knowledgeable, and always willing to help. I would highly recommend their services to anyone in need. Thank you, Waters & Co!
I have been a loyal customer of Waters & Co for a long time and I can honestly say that they never disappoint. Their products are always of high quality and their customer service is exceptional. I recently had an issue with a product, and they resolved it quickly and efficiently. I am very impressed with their professionalism and dedication to customer satisfaction. Keep up the good work, Waters & Co!
Dealing with this company has been the most frustrating and time consuming purchasing experience. I ordered a white 10 L water filter for $869. On the same day I received an email advising me that delivery times for my location is between 7-10 days but did not receive a tracking number.
20 days later I received an email informing me that the water filter was out of stock and that the design had changed. I was to advise customer service if I wanted grey or black instead. (hmmm.... What?)
Further I was not impressed to find out that they estimated another 4 weeks for my order to arrive, since they were experiencing delivery delays. Now I questioned the legitimacy of the product, since I was under the impression this was an Australian company selling available Australian products.
Had I known I had to wait 2 months for this water filter or that I was available in only grey or black I would have not purchased this product.
I called customer service and left a voice message. While I received a return call with a voice message, I was also advised that I should send an email, since they are too busy and can't possibly keep up with all the phone calls. ...another red flag. Great customer service right there!
So I send an email, despite me not having the time or the nerve to sit down and explain my case on the computer while a toddler running around the house. It would have been easier to explain this to a real person in real time, while I keep an eye on my child. Regardless, I received no response to my email.
A few days later I send another email asking for a refund. I also engaged my credit institute to request the refund from their end.
Now they were interested in speaking with me in real time on the phone. I spoke with a man, who was incredibly rude. With the most arrogant attitude he requested I check my spam folder, because he supposedly had responded to my email. He was outrageously condescending and went on to blame me for not being able to read their website properly, indicating that this situation is clearly my fault.
After I explained that Chef Pete Evans has endorsed this water filter on his website, and that there was no indication that this item was out of stock, he got annoyed with me and raised his voice only to repeat blaming me once more. He also added that his company is not responsible for what their affiliates post on their own websites. (So now it's the affiliates fault...?)
He further stated in his horrible attitude that the water filter has always been grey instead of white and that photos never reflect the true colour of the product, since every computer has different colour settings. (Really? ... that's lame. Now it's the computer's fault.)
The email notification I have received 20 days after my purchase clearly stated that my ordered water filter is no longer available in white and that I should advise customer service whether I would like to switch to the black or grey design, which started this whole conversation.
This is not how you treat and speak with customers. In fact, this is not how you speak with ANYBODY!
2 days after this phone conversation I received an email from a woman of this company explaining that a refund has been issued.
3 days after that email I have received no refund nor a notification that a refund has been issued from my credit institution. Since this purchase was made with PayPal, refunds should have been prompt. So I sent another email asking how the refund was made. At this stage this issue is still unresolved and I am truly frustrated...
Investing in an expensive high quality water filter is a big deal and most people who care about the kind of water they drink also care about the the energy of the company who produces or sells water filters. How could one enjoy a water filter with this abominable attitude behind it?
While I can't commend on the quality of the water filter I would certainly not recommend dealing with this company, purely because of their horrible customer service. The way customer service is managed, says everything about a company.
We recently bought a 10L bio1000 benchtop filter.
PROS - looks good in black, filtered water!, the capacity - I wouldnt go any smaller.
CONS - the tap location is a touch too high. have to tip the filter over if trying to empty filter out.
Overall, happy with the product.
