4 years ago
I m writing this review following a really distres...
I m writing this review following a really distressing incident in which a member of the security staff at O2 Academy Brixton subjected me to racial harassment when going through security checks before a concert on the 14th of June 2018.
We arrived between 5 and 6 hours early in order to make sure we got a good position in the venue at the front. We were standing/sitting for many hours in line, patiently waiting for the doors to open, and because we were excited about the upcoming concert, we were of course okay with this. The point of arriving early was so that we could smoothly be the first to go through the bag checks and secure a good spot since it was a standing concert, which is important considering the expensive tickets.
However, once the doors opened my entire day took a turn for the worse. Once I reached the security staff, a particularly hostile female member of staff asked me to open my backpack. I politely complied and showed her the contents, which was nothing unusual - Antibacterial hand wipes, earplugs, keys to my flat, my wallet, and an umbrella. The lady began to angrily harass me about every single item in my backpack, aggressively asking me about the purpose of each of them. It was extremely uncomfortable, and even though I calmly explained what they were, she kept holding me back while other concert goers started slipping by me. These other people arrived hours later than me, and still managed to get into the venue before me.
The lady told me to open my backpack a total of four times, even though she had already gone through it. It felt humiliating and embarrassing to be treated so suspiciously in front of everyone. I am originally from a Middle Eastern country, and it felt as if I was singled out because of my race by this staff member. She treated me like a suspected radicalised islamist at an airport, interrogating me about completely innocent and normal items in my backpack. Other people who also brought backpacks with many items, were treated completely normally and walked past me in the dozens. I was shocked at the fact that I had to explain what my intentions were taking simply household items like an umbrella with me. Nobody would ever accept this kind of treatment, and I certainly will not either.
I can only call this by what it is - racial discrimination. There is nothing more humiliating than paying a lot of money, waiting for half a year, spending 6 hours in line expecting to enjoy a great evening, only to be publicly harassed by the staff as everyone else is easily let through. In the end I did not find a good spot in the venue to stand. It is completely unacceptable that I should be treated with suspicion simply because of my skin colour, and that I am forced to desperately try to reason with a racist staff member who seem to not accept that I come with the intention of enjoying my favourite band. I have never been treated so unfairly in any public place before, and I was being completely reasonable and polite towards her, displaying only good behaviour. I was held back for so long that at one point, I pleaded with her to keep my backpack so that I could get past her.
This experience has completely soured my relationship with O2 Academy Brixton. I can not even listen to A Perfect Circle anymore without being reminded of this horrible treatment I was subjected to. This is completely the fault of the staff member, and the venue who hired her. I sent a complaint email to the venue itself, which I received no response. This is extremely unacceptable.
The venue ruined what was supposed to be one of the best days of 2018, and made it one of the worst instead.