Questions about Walls Technology CO INC
What is Walls Technology CO INC?
Walls Technology CO INC is a registered North Carolina LLC based in Monroe that provides IT support and network engineering for homes and businesses in the Monroe and Charlotte area, as well as nearby South Carolina towns within roughly 50 miles.
How does the pricing and billing process work?
The company offers a flat quote before any work starts, ensuring there are no hourly meters or surprise bills. Customers approve the price first, and the service is performed on-site or remotely with verification before completion.
What do reviewers say about the support response time?
Some reviewers on Trustburn mention that the customer support can sometimes take a while to get a response, though issues are eventually resolved.
How can a business get started with a free review?
The website states that businesses start with a free network and security review, and customers can book a free review before and after coverage is designed.
What are the main services offered to residential customers?
The company provides a wide range of services including computer and Wi-Fi repair, virus and scam recovery, new device setup, data recovery, and smart home configuration for residential customers.
What are the main services offered to businesses?
For businesses, the company offers managed IT, networks and firewalls, Microsoft 365 administration, cybersecurity, backup and recovery, server and cabling work, and Meraki and SD-WAN rollouts.
What are the three simple steps to get started?
The process involves three simple steps: getting in touch for a free consultation, receiving a flat quote first, and then having the work performed on-site or remotely with verification.
What is the current Trustburn rating and review split?
The Trustburn rating is 4.2 out of 5 from 11 reviews, with a mix of 5-star, 4-star, and 3-star ratings reflecting varying experiences with product quality and delivery.
What are the common themes in customer reviews?
Some reviewers praise the exceptional customer service and efficiency, while others note that the quality of products can be just average and delivery processes have had issues.
What specific technologies and tools are used?
The company uses technology such as RF heat maps for Wi-Fi coverage design, Meraki and Fortinet for networks, and EDR for cybersecurity.
How does the business approach differ from larger firms?
The business operates as a lean toolkit approach compared to big firms, focusing on wireless design and smart home streaming for residential clients.
What compliance services are offered?
The company handles PCI and HIPAA services, including scoping, remediation, and documentation, with formal audit sign-off done with a qualified assessor.
How can customers contact the business?
The website provides a direct email address, [email protected], and a single phone number, 2568286728, for all tech-related inquiries.
How long has the business been operating?
The company has been operating since at least 2022, as evidenced by reviews from that year, and continues to serve the Monroe and Charlotte areas.
What is the official website of Walls Technology CO INC?
The official website of Walls Technology CO INC is wallstechnology.com.
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About Walls Technology CO INC
Walls Technology Services is a registered North Carolina LLC based in Monroe that provides IT support and network engineering for homes and businesses in the Monroe and Charlotte area, as well as nearby South Carolina towns within roughly 50 miles. The company offers on-site and remote services including computer and Wi-Fi repair, virus and scam recovery, new device setup, data recovery, and smart home configuration for residential customers. For businesses, it provides managed IT, networks and firewalls, Microsoft 365 administration, cybersecurity, backup and recovery, server and cabling work, and Meraki and SD-WAN rollouts. The proprietor also performs Wi-Fi coverage design using RF heat maps and works white-label for other MSPs and integrators on network, wireless, firewall, and Meraki projects. Pricing is offered as flat quotes for home jobs and either project-based or per-person monthly rates for managed IT services.
- Website
- wallstechnology.com
- Phone
- 2568286728
- [email protected]
- Categories
- Information technology and services
