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S
3 years ago

Abysmal service. Unfortunately had to make a claim...

Abysmal service. Unfortunately had to make a claim following a ski accident. I should have taken the warning signs then when they couldn't even find my policy and kept telling me to phone the broke.The broker is actually based in Cardiff, the claims assessors in Surrey. I was standing on the side of a mountain trying to make calls to Cardiff for god's sake.
When they got back to me, they literally paid a quarter of the (small) claim and charged me the excess twice. I paid for silver service and got utter rubbish. I do not recommend this company for a ski holiday - for such a serious, high risk sport, the policy has turned out to be worthless. Heed my advice.

I
3 years ago

I booked a trip which was impacted by COVID-19...l...

I booked a trip which was impacted by COVID-19...luckily I had travel insurance! Only it turns out that I wouldn't be covered if I went (due to it being against FCO advice), nor would I receive any refund if I chose not to travel (based on the same FCO advice, apparently). Wouldn't even let me transfer my (admittedly useless) insurance to another date. Overall, awful customer service.

P
3 years ago

What a nice firm to deal with ! I made an error on...

What a nice firm to deal with ! I made an error online and chose the wrong policy. Ellie helped me most efficiently to cancel the policy and issue me the correct policy at no extra charge ! Thanks Ellie

About Voyager Insurance Services Ltd

Voyager Insurance Services Ltd: Providing High-Quality Travel and Leisure Insurance for Over 20 Years

Voyager Insurance Services Ltd is a leading provider of travel and leisure insurance products in the UK. The company has been in operation for over 20 years, providing high-quality, great value insurance products to customers across the country.

At Voyager Insurance, we understand that travel can be unpredictable, and things don't always go as planned. That's why we offer a range of comprehensive travel insurance policies that provide peace of mind when you're away from home. Our policies cover everything from medical emergencies to trip cancellations, lost luggage to flight delays.

In addition to our travel insurance products, we also offer a range of other leisure insurance options. These include caravan and motorhome insurance, holiday home insurance, golfing holiday insurance, and more. Whatever your leisure activity may be, we have an insurance product that can help protect you against unexpected events.

One thing that sets Voyager Insurance apart from other providers is our commitment to customer service. We believe in treating every customer with respect and providing them with the highest level of support possible. Our team is available 24/7 to answer any questions or concerns you may have about your policy or claim.

Another key factor that makes Voyager Insurance stand out is our dedication to innovation. We are constantly looking for ways to improve our products and services so that we can better meet the needs of our customers. For example, we recently launched an online claims portal that allows customers to submit claims quickly and easily from anywhere in the world.

When it comes to pricing, Voyager Insurance offers some of the most competitive rates on the market without sacrificing quality or coverage levels. We believe in providing great value for money so that everyone can afford access to high-quality travel and leisure insurance products.

In terms of awards and recognition, Voyager Insurance has received numerous accolades over the years for its outstanding service and innovative approach. These include being named Best Travel Insurer at the British Travel Awards multiple times as well as winning several industry-specific awards such as Best Caravan Insurer at The Practical Caravan Owner Satisfaction Awards.

Overall, if you're looking for a reliable provider of travel or leisure insurance products in the UK then look no further than Voyager Insurance Services Ltd! With over 20 years' experience under our belt plus a commitment towards innovation coupled with excellent customer service - there's no better choice than us!

Voyager Insurance Services Ltd

Voyager Insurance Services Ltd

3.3