Volkswagen Audi España, S.A. Review

Good customer service, very friendly and attentive. Thank you!

I buy an Audi Q5, and at 56,000 kilometers the clutch breaks; It seems to be the bi-mass engine flywheel that has worn out prematurely. I have trouble repairing 2700 euros. I tell them that I will denounce Consumption and when I ask for worn parts, they tell me that they need them as proof for their defense. Two weeks after this they confirm to me in writing that they have thrown the pieces into scrap metal. Something smells rotten. I have been able to find out that the bimasa steering wheel is a poorly designed part in itself, and it is being installed to almost all Audi, and other premium brands ... this piece makes the car not vibrate, but its life in most Cases are very short and repairs are very expensive. THEY DO NOT INSTALL IT TO THE TAXISTS, THEY DON'T WANT THEM. My question is how do they treat us like this to customers? Do you think we are dumb? Best of all, VAESA doesn't seem to have much interest in this topic ... it doesn't matter what its dealer network does. Telling me to the face that I have worn the car because of my driving is an insult. I am already an age and have had many cars. This is my first premium car ... in the workshop they did not give me a replacement car or paying, they did not have it, and on top of it they mistakenly charged me until the free car wash. This case is already reported in Consumption. My registration: 8175GPC.

Incredible personal treatment they give you, even through social networks like Instagram, where the other day I uploaded a photo a bit of grace since I'm waiting for a T-Roc to be sent to me and the Community Manager responded to me with a GIF attended my problem and I try to solve it.
Enchanted with the customer service.
My 10 !!!!

Do not leave your car at a vw dealership they will do what you want and they will not respond for mistakes.

FAITHFUL CUSTOMER FOR MANY YEARS WITH ALL THE SERVICES IN VOLKSWAGEN NOTHING SERVES TO BE FAITHFUL TO THE BRAND IF THEN THEY LEAVE YOU DRAWN AND THEY DO NOT EVEN ANSWER TO THE MAIL OF AT. TO THE CUSTOMER I WILL NOT TRUST MORE IN VOLKSWAGEN I WILL NOT BUY MORE VOLKSWAGEN DAS BROKEN CARS MANUFACTURING WITH MANY DEFICIENCIES IN ITS MOTOR MATERIALS AND INTERIOR IN THE END A DISASTER

Nice place and better people to work with. Professionals all the way

Neat customer service, I have sent infinity of emails with a problem that I have in my new GTI and no answer, through the website I managed to call me one day and explain the problem I am still waiting for answer. Zero potato
My car is leaning on the curb, because if I put the handbrake on, the stuck pads Volkswagen Spain washes its hands after having bought two new cars in 4 years.

Audi customer service Spain called me on 6/28/18 saying that my car was in the dealership ... they deceived me, call me and again cheated me, assuring me that I was in the dealership, by dint of insisting, so they could verify where he was, they tell me that he is in the Tarragona camp from the 6/26/18, customer service ??? neither Spain nor Germany know the exact date of your arrival at the dealership ......... today 6/7/18 I still do not know when my car arrived ...... .more than 10 days to travel 100 km ??? the worst is that they cheat customers.

Upon receiving the letter from Audi, with notice of a different airbag manufacturer. The review and change made in Oleza Motor, the attention in establishments has been great and fast. Generally speaking very professional attention.

Molt trist veure una marca com Volkswagen ha enganyat a tota la gent que ha comprat um cotxe d aquesta marca

It is a German manufacturer of mid-range and good quality cars.

I've always felt at home ... Who knows when we can meet again ...