Agency which gives erroneous information and hides it from others. She does not hesitate to put travelers in laborious situations and send them to death.
No return when we try to contact them for a problem, no consideration of travelers in danger.
Thank you for breaking up my family and many others thanks to your lack of professionalism and your only financial interest.
Ps: I put a star because it is not possible not to put one.
We have just made a trip to the Cyclades with as escort CLAUDE BOZEC EXELLENT guide for VIVREVA it's been years that I travel with VIVREVA I never had as accompanying someone as competent as him we were 50 and he assured for everything the world we felt safe always available at every moment of the stay I will be delighted to meet him on a future trip BRAVO VIVREVA and thank you CLAUDE friendships to you and your loved ones
Vivreva agency for seniors I can tell you that it spoiled us.
Circuit trip without suitcase in Martinique from March 13 to 24 we were fifteen travelers from 50 to 77 years old
We tried to postpone the departure because we were in full covid (including five cases in Martinique) but if we canceled we lost the entire trip or about 1900 euros per person.
Summary.
March 13 and 14 travel and free day RAS except promiscuity at orly sanitary barrier !!!!!!!!!! .
March 15 at the end of the shopping closing excursion (it spoils).
March 16 all excursions are canceled.
March 17th confinement at the Hotel ask for our repatriation to our guide who tells us that vivreva does the necessary. Except that there is no info (my feeling no repatriation = no compensation)
March 18 to 23 confined to the hotel. Between the room and the park nothing to do all the nautical activities closed, same regulations as in mainland France.
Back shifted to the 24th but small problem the hotel closes its doors on the 23rd in the face of the group's dissatisfaction and especially in the face of the costs to relocate us etc as if by chance we are brought back on the 22nd.
I do not describe to you the anxiety at the airport of Fort de France several hundred people gathered waiting for their flight no promiscuity possible.
Despite a registered letter and after two months of absolute silence on their part here is their response for now.
Reimbursement for excursions, i.e. 90 euros, no compensation
even if Vivreva informs us to apply the law.
No compensation, no credit, or reduction on a next trip. What ethics What respect for your customers.
As the previous opinion, I wanted to put no stars at all, that is to say zero pointed but impossible. This star will therefore be for the staff.
Good choice, decent prices and the staff is very friendly. Go in confidence.
I come back from a stay in Austria from August 27 to September 07 and I am more than happy! The welcome of our guides Daniele and Jean Pierre, good mood, knowledge, organization of excursions, parties etc ... the accompaniment of Marie Paule, her kindness, her devotion as well as the seriousness and the professionalism of Philippe our bus driver.
