Great company to work with. Their support has been outstanding and their product works as designed as well. Has made pushing information much easier and allowed several area to display content that is needed. Up and running from scratch in no time.
The ability to use several different widgets and software packages to link was what stood out from rest of products offered.
Hunter did an awesome job finding a few minor set up issues I had.
We have been Visix customers since 2016 and are very pleased with the products and support we received. Our account manager, Rory, proactively notifies me of new products and services and quickly responds with useful information when I email him-- thanks, Rory! The Tech Support team has been helpful from initial launch and working out implementation kinks to helping to diagnose and resolve problems-- e.g., user error, software, hardware. I consider Visix to be a partner in Genesee Community College's digital signage system, and I am proud to share our success stories with colleagues and others looking for a digital signage solution.
Steve in Support was extremely helpful in resolving our problem. He was courteous and professional, and his knowledge of the system was impressive.
Great signage systems, very user friendly. They have a superb staff with the vast knowledge to ensure the customers are taking care of. I had the pleasure to work with Jennifer Olsen through the deployment of the system; she was able to guide me thru all of it and was always available if I needed to troubleshoot anything. I recommend Visix to anybody looking for a user friendly and reliable signage system.
Steve was a great help in customer service. He was knowledgeable and answered all of my questions.
Joel was a tremendous help in resolving our issues we have had with the digital signage for months.
Steve in support really helped me out and went above and beyond my expectations in reliability and communication.
George Jones is always very helpful in addressing our support needs and getting us back up and running. Thanks!
Amazing support. Hunter is great. Super patient, supportive and walks you through each step. Valuable member of the team.
We utilize them for electronic room signage and have been very pleased with their product and support.
Of course, we had choices when we went looking for digital signage software and hardware. We were looking for an easy way to help increase visual communication with our employees. Our choice was easy, we chose VISIX.
Our company, has been using VISIX suite of products for over 3 years and VISIX software and hardware continues to deliver great results.
The impact of our video wall messaging has allowed us to make an even larger impact with information flow to our employees. Everyone looks forward to seeing the next message, this visual communication continues to be an effective tool for our company to immediately present to our employees information about our financial goals and results, we present employee recognition, employee celebrations of birthdays and anniversaries, along with important safety, Production and Human Resource information. Our employees love this form of presentation.
During the last three years We continue to be impressed with VISIX s ability to incorporate more and more features into the software and make it easier to use and visually more spectacular, our imagination seems to be our only limitation.
VISIX is a quality company with great software and great people.
Yes, the hardware and software work well, but more importantly their people are the best, they care about making this VISIX tool a success for the user. VISIX technical people are superior and always have the right fix and the right answers when we get ourselves in trouble. Communication success for our organization is their priority.
VISIX software is outstanding and their training and technical personnel are second to none. The VISIX training personnel know their products and know how to present the product to technical and non-technical personnel. VISIX personnel make sure the user gets it right and are extremely patient no matter what the training is needed.
Rich Gliha
Business Manager / IT Manager
Cardinal Glass Industries
Visix is always quick to respond when we have a problem ( always the same day)Today John with support knew exactly how to fix the problem, and did so in a matter of minutes. Visix has a good product, and an outstanding support team
For several years, working with Visix as our Digital Signage provider has been a great experience. Their support team, especially Hunter, has been nothing short of excellent; always there for us and providing answers/support rather quickly.
I spent almost 4 hours troubleshooting a scaling issue we had with a new Visix player/4k TV to no avail. Steve Carr was able to remote into the player and fix the issue withing 5 minutes. Magic! A fantastic resource.
Working with Visix is always a pleasure. They are always insightful and helpful from start to finish of a project.
Wonderful customer support. Ellyce and Hunter, specifically, are fantastic! They respond to any needs within minutes and work tirelessly to resolve any issues. We love working with the Visix team!
Working with John from support at Visix was a great experience. Support is always a good way to gather information, learn some details that you might not know. John assisted in changing all nodes on our Visix network, and took his time to make me understand the individual roles the devices had. It was a completely successful cut over from one network to another.
Products are easy to deploy and use. We receive excellent support from our Regional Manager. Support team is responsive in resolving issues.
Visix is a top notch organization. John Monsalve is awesome. He is a very dedicated professional. He is great to follow up and service after the call. He provides user friendly service and breaks through the technical jargon. I have always been satisfied with the technical support at Visix.
The display on one of our monitors was too small. I received a call the same day from John with Support. He was very professional and was able to solve the problem, thank you!
Of course we were in crunch-time and needed assistance. George Jones has been responsive, efficient and provided the solution we needed. Upon explaining the details to him, he knew where to go and what to do within the database other configurations. He also enabled us to move forward without any issues.
Thanks to you, Mr. Jones and your team.
Garrick
Visix Implementation (Ellyce) and Support Teams (Hunter) has been wonderful to work with. We enjoy the service and support that they offer us. I would recommend Visix Signage Suite to anyone.
Visix sets the standard rarely seen in support.
The team is both knowledgeable and professional.
Issues are dealt with swiftly, better yet they rarely occur.
Always a pleasure working with John and George with Support.
We have been using Visix digital signage equipment for 5 years. The equipment and software are great and user friendly. It isn't often that we have to contact Support but when we do Steve C. is awesome. He is friendly, knowledgeable, and always helpful. He even checks back in later to be sure things are going well.
Visix is AMAZING! Their products and services are top notch and we are very satisfied with the results and their customer service.
What I most appreciate is our area manger Amy who carves out time from her busy schedule to help us and keep us up to date with the latest improvements.
Working face to face with Amy, has given us confidence that we are working with a great and reliable organization.
We recommend Visix as a great product, but it s their staff that makes it even greater!
Michelle & Frank
As a hospital system, we rely on our digital signage to share important information with our employees, patients and general public. Recently, we upgraded our software, and it's been a learning curve as we get acclimated to a new system.
Hunter (with Visix Support) has proven to be invaluable. He is quick to respond to any issues that arise, providing clear instruction. He is always pleasant, personable and professional and works above and beyond to ensure that a resolution is always achieved.
We cannot thank Hunter enough for his expertise and for being our "go-to expert" whenever we get stuck. Thank you, Hunter, and thank you to Visix for providing outstanding customer service and products.
Hunter with Support was very helpful and solved my issue quickly. He was very friendly and professional. Thanks.
It's always a pleasure to work with John Monsalve. Very knowledgeable, friendly and most of all, efficient. Each time we have an issue/request, he's the one to assist and resolve. I want to say thank you, this type of support is a rarity these days. VISIX, you have a real trailblazer on your hands.. he's the man!
I had a request to change something in Visix and was not sure how to do it and sent an email to Visix Support. George Jones from Visix Support actually called me and walked me through the process! That's what I call great customer service. Now the world is all well again (at least at my work).
Awesome digital signage! Great company to do business with.
I have been struggling to get a Visix solution installed at our location on my own. Once I engaged Visix support, however, the implementation went far more smoothly, and we are up and running! Hunter, the tech I've been working with was very patient and thorough, both in explaining the requirements and configuration, but also in detailing the nuances and dependencies within the system. He's a great support engineer, and so far, the Visix team and platform have been outstanding on all fronts!
My experience with Visix has been 100% positive. The lead contact for the project was communicative and accessible. She clearly outlined each step of the project, listened to feedback and responded in a timely manner. I highly recommend Visix for all of your digital signage needs.
John Monsalve with support was extremely knowledgeable and kind! This savvy problem-solver was able to fix the issue and communicate well on what was being done every step of the way. I want to thank you for your positive attitude and humble approach to supporting this user with her digital signage issue!
George Jones contacted me about my case late in the evening and was quickly able to identify and resolve the issue I was having with my digital signage. He also provided me information on how to fix this issue myself in the future and provided me with the tools to do so. I am very pleased with the level of service provided.
John Monsalve was a extremely knowledgeable and helpful support tech and had me up and running in no time. would highly recommend visix and him
visix.com
