Village ford Review

Bought a vehicle on the X-plan. Traded-in a vehicle as well, which was the first transaction. When it came time to finalize the new vehicle purchase, I had to ask for the invoice (which should have been provided as part of the purchase paperwork package). I noticed that I was paying $798 more than the X-plan invoice stated. When asked, I was told it was for Wheel locks ($399) and Door Edge guards (another $399). $399 for wheel locks? The last time I bought a new vehicle, they charged me about $25 for wheel locks. When asked about the door edge guards, they gave me the same price. I researched door edge guards the next day, and I think I could have gotten them for about $40 in materials and maybe (maybe), $120 in labor in the after market. I happened to be using incentives that were expiring at the end of the month (transaction occurred on 9/30 at about 545pm). I decided to just let it go instead of walking out and having to grab an Uber home.

I will not be purchasing any vehicles from Village Ford anytime soon. Until Ford gets it dealer network to get rid of these charades, it will continue to the weak link in their sales chain. One saving grace---the vehicle is very nice.

Top notch customer service. I worked with Mark, and the experience was wonderful. I love my new car and can t thank the entire team at Village Ford for everything. Trustworthy. Honesty. Value. Why go anywhere else?

I had great service! My salesman, Ali Berry truly valued my business (truly rare nowadays). He treated me like family every step of the way. He was very polite and knowledgeable. He explained the breakdown of all the incentives and fees involved in the price of my lease. He went out of his way to set me up with a lease that best suited my budget and what I was looking for! Most importantly, the transaction was swift and smooth!

Had the part I needed in stock. The parts guy was very nice.

A great dealership!
I have had the pleasure of working with Village Ford for over 20 years and they never disappoint. The staff is friendly and personable, and the sales team really fits you to the vehicle you want with the features you desire. I highly recommend Village Ford!

Absolutely, irresponsible, idiotic customer service! Don t know what is happening in the sales department but if you are considering to buy parts from Village-Ford, don t even think, save yourself time and money and do business somewhere else. Try, calling the parts department, you will probably need about 20 attempts and leave multiple voice mails, before and if, anyone responds. I have placed orders for multiple parts while rebuilding my engine, the people that work in the parts department don t know what they re doing, I received multiple packages with wrong parts, damaged parts and lost packages. Overall I waited 3 months for something that could be delivered in a week. And trust me it s not because of COVID, it s because Village Ford employees, don t care about their costumers!!! Do not do business with Village Ford.......

Ali Berry was wonderful. He had excellent communication skills and made the whole process so easy. In the past I would spend hours at the dealership but with Ali I was in and out in no time. Would definitely recommend him to all my friends and family!

I love buying cars at Village Ford!! Working with Ali Berry makes my purchases quick, easy, and stress free! I asked Ali to help me get my next lease on Monday and he had my dream car on Wednesday. I'm always happy with my experience at Village Ford. If you're looking for your next car, make sure to stop in and ask for Ali Berry!!

Village Ford's service department was very helpful. I'm from California and the developed a "noise" at the right front wheel/brake. Village Ford quickly took my car in diagnosed the problem, corrected it, and sent me on my way - at no charge! Thank you Village Ford!

Steve Miscuk at Village Ford does an excellent job at communicating. He explained all my options and worked with me to order the right vehicle and updated me along the way. The sales process was easy and I was out of my old vehicle in my new vehicle in no time. Steve accommodated my busy very changing work schedule to coordinate a time that worked for me including a last minute change. The new F150 was spotless and ready to go when I arrived. Steve walked me through the FordPass setup and I was on my way. I would recommend Steve to anyone looking for a Ford!