Villa rancho bernardo Review

I have had my mother there for a couple years my dad and i had to take her out because we are moving to another state and one of the nurses ann there was very rude and unprofessional she tried to justify her rudeness with the fact that my dad is taking my mother out against doctor advice and they refused to help my dad put my mother in the car and not only did the nurse argue with my dad she tried to say he didnt care about her.

I dont suggest this nursing home at all, the nurses are rude they dont try to help and my mom has been losing a lot of weight being here they are unprofessional just because they are losing some money to think nurses are supposed to take care of our family members but all they see them is as more money.

They neglect their patients and their staff are all young people who clearly have no idea what they're doing and or don't have the actual passion for caregiving. My grandma would've lived longer if they had the heart to actually feed her and talk to her, she died from loneliness and malnutrition, NOT covid.

And while I understand covid does make it difficult sometimes that's still no excuse for poor treatment, don't become a caregiver if you can't handle all kinds of patients and don't just do it for the money.

You get what you pay for ig

I was a floor technician there for a year. Very under staffed and low pay. I worked 3 positions by myself for over a week! Feces EVERYWHERE! The supervisors are completely unreasonable. The maintenance supervisor cant fix anything, he just calls someone else to fix it. Roto rooter AC contractors etc. I brought residents back into the facility several times that were trying to escape. No one likes it there. So why would u put your loved ones there? The Billionaires that own ithe place own over 30 of them. Greedy for the place to be so filthy

My sweet momma was sent here for rehab after she had a procedure on leg and also because she had dementia and needed the extra care.
My mother seemed fine. She always said the nurses were very kind to her. My sister and I would call mom on a daily basis and we would visit on the weekends. After a month or so, my sister and I felt comfortable to call her twice a week but we still would go visit her on the weekends. After we started calling mom only twice a week, we noticed that most of her belongings went missing. When we visited mom, she always had bad body odor like she was only showering once a week type of thing. After a few weeks we noticed all of mom s clothe was missing, even her new shoes. The nurses would dress mom with clothe that was not even hers. Mom was very petite and her shoe size was 6. Sometimes mom would be wearing size 8 shoes! I got pretty upset one day and demanded that they return all of mom s clothe and shoes. The following week, some of her belonging were back but the new shoes and new jackets and sweaters were gone. After 6 months of mom being there, I get a phone call from a nurse saying your mom stopped breathing. 911 is coming so they can pronounce her. I wasn t sure what that meant. After a few minutes, the nurse called back saying mom was pronounced dead when paramedics came.
The nurse asked me which mortuary we were going to use. I gave her the name of the mortuary because mom already had a plan with this mortuary. The next morning I called the mortuary to see if mom s body had arrived safely. They told me my mom s body was not there. I called back the nursing home and found out they had sent mom s body to a different mortuary! When I asked why, the head coordinator told me they sent her there because I never gave them a place of choice. I reminded her that I had called and who I had spoken to. Long story short, she admitted that she was wrong and they had made a mistake. She also told me I was going to have to pay $400 to have the mortuary release my mom s body to the mortuary that we chose. I told her I wasn t going to pay anything because I was not the one that sent mom to the wrong place. Long story short after a long back and forth phone calls and discussions, they ended paying the $400. The following day when I went to pick up mom s few belongings, the nurses had mixed all of mom s dirty clothes (with urine smell) with her clean clothe, Bible, stuffed animals and random clothe and shoes that were not even hers on a big trash bag.
I m not sure I would recommend this place to someone else because I have nothing else to compare it with. Are all nursing homes this way? I don t know.
If you have no other choice of where to send your loved one, try it out BUT don t EVER get too comfortable like my sister and I did. We got too comfortable and so they did too.
When mom passed away there, the nurse claims that mom went to her room to nap. When the nurse supposedly went to ck on mom, she was hardly breathing and that s when they called 911. My frustration is .how long was my sweet momma there alone until someone checked on her???? How long was she not breathing properly???? Did my mom suffer????
These questions will always hurt

My father had a stroke about 3 weeks ago and was admitted to Scripps Memorial Hospital for care. There he had OT, PT, and SLP rehab to help recover lost motor functions and all three therapists suggested further rehab post hospital discharge. They all mentioned how much of a fall risk he is hence the need for professional rehab and watch. Two weeks in the hospital he was decided to be sent to this facility after some insurance insurance coordination. It was confirmed that his insurance will cover his stay at this facility.

After getting admitted to this facility, they gave him a walker for him to walk UNSUPERVISED as he pleased after he requested. They should have known he was a fall risk and should have been denied him a walker. I understand that in these facility nurses are stretched thin so I don't blame them for lack of constant attention but rehab care was completely lacking which was the most important point. A few days later after admittance, I get a call from a social worker named Gwen Bridges and she's telling me my father was getting discharged because his insurance did not cover his stay or rehab and the rehab that has been given so far was "pro bono". I asked her if she can help facilitate getting home health rehab or outpatient rehab and she said "if his insurance didn't work here then it wouldn't work elsewhere". She didn't even try to help him. She proved to be incompetent and lazy. She then had the audacity to tell me that people called her "Mama Gwen" around the facility as if that meant something important to me right after telling me she's kicking my father out. We contacted insurance and they said it's verified and covered for a few days and pending until a follow up happened so that means the facility did not follow up and is simply kicking them out. I called "Mama Gwen" and she told me "You must be thinking of something else". We decided to pull my father out and deemed that he was safer at home.

Upon discharge, we got his notes and it said that NO therapy services were provided for my father. He was basically just getting medicine and a bed which I assume they were just doing that to drain money from his insurance. Overall, this facility is understaffed and HORRIBLY managed. Gwen Bridges is incompetent, not helpful in anyway and is a liar. Either that or she's just bad at relaying information succinctly which further my points of incompetence.

One of the worst skilled nursing facility that you can send your loved ones to. No medical attention, medications aren t given as instructed , very unprofessional and untrustworthy nurses and staff.
My mother was neglected , wasn t getting her medicine which worsen her condition, they refused to transfer her to a hospital although she was in Coma and they kept denying it until I went there , confronted them and finally the nurse called 911, after 12 hours... My mother passed away at the hospital after a week... It was a horrible experience and I will never recommend this place to anyone.

My family friend was put in this nursing home. We were confused on why we could not visit, but we got a lot of information about covid. It made more sense and we felt like our friend was safe and being taken care of.

My mother stayed here after surgery in 2013. I had visited several facilities before selecting Villa. I was impressed with the professionalism and care she received. The meals were appetizing and the dining room open and pleasant.

My mother, in her 80s, objected to the number of nurses for whom English was not a first language; a large percentage were Filipina. I understand the economics that cause our healthcare system to have to rely on immigrants, but my mother had trouble understanding their accents.

Pretty horrible place. The nurses ate my grandmas food I dropped off for her multiple times. Then I spoke to some guy named deandre on the phone and he said come down here bro like he wanted to fight. Very unprofessional people. Within my short time of being allowed in there all you can hear is the caregivers complaining about doing their jobs. If you don t like your job go find another one. These people get a lot of money to care for people and they don t appreciate it at all. My grandma started feeling better the moment she left that place and now she s doing great. The people don t give you direct answers they just say, I ll do my best . Which is a subjective lazy answer for I m not going to do that. There s something very fishy about this place.

I placed my father, a veteran, in the care of this facility years back as he had dementia, was sometimes agitated, confused, requiring around the clock care.

At first, things were okay, however, quickly noticed that the nurses over medicated my father for their convenience, telling me that they couldn t handle him without high doses of Lorazepam. I found out that this is illegal to do in patients. I would have taken him home at this first bad sign, but even I couldn t take care of my father 24/7, so waited to see how things progressed. Shortly after, his personal items went missing, and I would find my father on the bed looking like a vegetable, being over medicated so that the staff wouldn t have to deal with him. I kept asking the head nurse to reduce the amount of medications so he isn t like a zombie, and kept getting the runaround excuse.

Being I had power of attorney for my father, they were to notify me of any changes in his health. The facility failed in this miserably as evidenced by my father developing bedsores on his tail bone area, failed to turn my father over in accordance to how a patient is needed when the first sign of bedsores developed, failed to notify me when this occurred.

To make matters worse, I received a phone call one evening from one of the CNA staff sounding frantic as she did not know what to do. She stated my father wasn t doing well so I asked for her to get the nurse, but the CNA told me that there wasn t one on the floor to get , so I told her to immediately call 911 to take my father to the hospital. It was not until I talked with the hospital doctor to learn about the stage 4 bedsores had occurred on my fathers tailbone/buttocks area, and having kidney failure, no blood transfusion to treat his anemic state. I was in a state of shock.

Is this the place you would leave your loved one to receive this type of neglect??

I took my father home at that point, being the doctor advised me that he has maybe two weeks to live.

As a healthcare worker, this type of treatment is unacceptable, and I advocate for others so that they don t end up like my father did; over medicated, neglected alone in a room, not notifying me of any health changes, not taking him for blood transfusion, when needed.

My father passed away two weeks after leaving the hospital.