Victory Vision Care Inc Reviews

I visited Victory Vision Care to get an eye exam and prescription for contact lenses. The exam was good and the optometrist and team were nice. I had made an appointment but there was a backlog of people, and my exam ended up running up against their closing hours. Because of this, the optometrist asked me to come back a couple of days later for the dilation part of the exam which I did and had a similar experience.

However, their staff told me that my exam was not covered by my insurance and made me pay for the exam out of pocket, but later I received an explanation of benefits from my insurance and discovered that they did bill my insurance for the exam. On top of that, because I visited twice (first for most of the exam and second for the dilation part of the exam), they billed my insurance twice. Fortunately my insurance coverage is solid, but it would appear that they got paid three times (once by me and twice by my insurance) for the same routine eye exam. I'm not sure if this is a mistake or an intentional deceptive practice, but I intend to find out.

Furthermore, I asked for my contact lens prescription after both visits and both times they tried to pressure me into ordering from them and made an excuse for why I would need to come back for my prescription. This is an illegal practice (see the FTC's Contact Lens Rule) and I intend to report them.

Coviddy things: Ring the doorbell outside, someone will come get you and see what you need. 6' distancing markers on the floor. Looks like they may be spacing out patients as well. I was a walk-in, and there was only one person waiting at the bench, and another customer wrapping up. Everyone masked up.

Due to me crushing my glasses in my sleep and got it all angled weird and was giving me constant headaches, popped in to see if they can adjust it for me. Paula with her magical hands fixed them up quick. Glasses not sliding off, no headaches, resting very well on masks. 10/10.

I set up an appointment for my annual eye exam via zocdoc. I had to call to be let in the store which left me at ease. There was hand sanitizer as soon as you walked in which put me to ease even further. Total waiting time was no more than 10 minutes.
I met with the staff for some preliminary testing and then I was ushered into the room to meet with Dr. Chung.She was very thorough throughout her examination of my eyes. Appointment lasted about 20 minutes. I scheduled a follow up visit and I was out the door. I'll definitely be coming back here for my eye exams. Staff are very professional and efficient.

I had my first appointment with Dr. Chung and the entirety of my experience was wonderful. I hadn t expected to get my eyes dilated so when that happened, I couldn t see a thing. The attendant taking my payment helped me complete the transaction because I couldn t see the screen! Then, my phone died but I needed to get a ride home. The woman at the front desk let me borrow her phone charger and saved my day! Both the technician and doctor were kind and though busy, did not rush through the appointment or skip any steps like at many other NYC practices. Happy to have my annual eye exam with such thoughtful people.

Great customer service. Paula is amazing. I have a bit of an issue with my frames and she has been very helpful. She manipulated them to fit my face better. I am going to try them out for a week. She told me to come back with any issues and if need she will refit the lenses in other frames. I am definitely going back!

The optometrist is excellent, took great care in treating me. A very professional and friendly atmosphere.

Dr. Chung was very friendly and helpful. She did a thorough exam and made helpful recommendations. I checked into the office a few minutes early and was seen promptly. The office staff was very friendly and they even helped me pick out new glasses!

Seems a decent enough place. Staff was helpful, Drs. understanding and knew their stuff. Didn't think the prices for eye- glasses were that cheap tho. XO.

I had a wonderful experience with Dr. Chung. She was able to complete a contact lens exam, eye check up, and retinal exam all in one visit. She was very thorough and caught aome issues that she referred me to a retinal specialist for, and I am so grateful for her expertise.

The staff at Victory Vision Care are great too. Good communication with scheduling, transparent about prices and insurance, and very efficient. If you want your eyes checked, go to VCC!