vastiau godeau Review

Everything has changed. Staff are waiting and looking at the customer.

Great choice for any budget with excellent after-sales service!
Nowadays quite exceptional!
Pascale and Christiane

Pitiful after-sales service. Disappointed for life.

Serious: non-existent after-sales service! Flee to Ikea!

Store transformed catastrophically. Absence of clear indications and especially lack of staff!
No sales support, customers wander alone in huge spaces. One desire: to leave ...

Expensive, small catalogue and variety. Price does not justify the furniture. Mostly when I saw the the same models in Beijing for 1/4 of a price

Huge place, all styles of furniture and decor, from simple to chic

Lots of choice and quality.
Very expensive furniture.

Large selection of furniture.
Large showroom in 2 parts.

Exceptional choice of leather lounge. Too bad: lighting sometimes too weak.

Hello, as usual balances are not for what you covet.
Otherwise nice visit. Thank you

Few real sales. Don't price quality either to write home. But apparently that is with all furniture stores.
A very wide range

Good quality furniture, mostly Belgian made. It's not ikea prices but the items are lasting decades even after moving houses so very durable

The contacts I had to describe this business as: as excellent as far as Dutch-speaking staff, and extremely annoying that the French and immigrant staff. Specifically: good points for the professional and courteous seller, ditto for the customer (service 'after sales') and the highly qualified repairman-joiner, but bad for the immigrant, rude receptionist and the even impertinent French movers.

SERVICE deplorable do not go if you do not have 2 hours in front of you to run behind a person for a simple information! If you buy because you have a crush accounts 1h + to go around the warehouse looking for your purchase ! Disappointed and nostalgic of the time when vastiau was a reference

No one to advise..despite our requests to call a seller. We were determined ... we bought elsewhere ...

Huge store with an incredible variety of choices for living room furniture, sofas, armchairs, dining room in a 1st building. And in another, also a wide choice of accessories for the home and in particular an incredible variety of lighting. I recommend !

Excellent quality items, I bought my bed, my mattress and my sofa there, it's been over a year now and it's excellent, I'm delighted for the robustness, comfort, ect ect ... Some say that prices are expensive, yes indeed but quality comes at a price!

Very good many choices for home apartment furniture sofas to see absolutely., .. very large parking and easy to access I recommend

Failure to respect the customer and quality which has deteriorated over the years!

A warm welcome and a seller anxious to inform and serve :-)

Very wide choice at varied prices. We came across a lady at the reception who made us feel very welcome and who was very helpful to us, thank you again to her.

3 years ago we bought 6 chairs at Vastiau Godeau for 75 each. 3 years later (just outside the warranty period) the legs of several chairs start to break. This means that you literally fall through your chair ... Poor quality as it turns out (the heaviest one at home weighs 69 kilos). For a set of replacement legs Vastiau Godeau shamelessly charges 45 / chair ... When picking up, the matching leg caps appear not to be stuck to the legs, and even not included at all. Contacted about this, Vastiau Godeau charges an additional 36 for this (per chair). So 81 for the legs of a chair that cost 75 in its entirety ... These are unfair commercial practices. They abuse the fact that one as a customer is in front of the block: if one does not pay these outrageous prices, after all, all chairs must be replaced ... Nevertheless, we will do this last, which will be less expensive in the long run. Of course we will not go to Vastiau Godeau for this, we have learned our lesson.

I bought a HTL brand leather sofa with relax.
The leather is of good quality, but very disappointed by the quality of the finish: apparent staples, 2 shots in a folder, difference in the positioning of the 2 seats, loose thread, important folds in the seats.
Vastiau Godeau sent me a repairer (Dutch) who improved the situation, rest that the staples can not be hidden and the folds remain ... it seems to wait 3 months to see if the folds persist ...?

Having bought another leather salon and other furniture in the store, I was really expecting better !!

sales contract CDV340122

Can of choice and rather gloomy atmosphere. Level quality price not really top. But I had a very nice smile at the entrance

Price Quality relation does not justify price difference with Ikea

It is no longer as before, the showroom is poorly arranged, everything is mixed. Staff almost nonexistent, we are alone in the store.

Mistakes after mistakes, and not even able to recognize it!
Bad faith that borders on dishonesty.
Worse still, no response from the manager of the store Mr Vastiau who systematically clears himself of the errors of his employees instead of assuming them as any manager a little bit unprofessional.
To avoid, to flee, never again!
There are many other furniture dealers in Belgium

Super choice, sellers not pressing the customer and very good conditions of sale.

Disastrous after sales service !!!
We send emails that go unanswered, despite numerous reminders.
If you buy there, hope you don't have any problems, otherwise they'll have to arm you with a lot of patience and tenacity.
And again, without guarantee of having an answer ...

Nice seller very good advisor. The furniture seems to be of very good quality. We bought belgium made.

A very bad experience. We ordered a bedroom and it was supposed to be delivered in 8 weeks. After 16 weeks had passed and it still wasn't delivered, we had to cancel the order. We received no information from VG about the delay, we had to call them ourselves every few weeks to check what was going on. Will not go back.

We sell you paper if you do not put the price I'm a little disappointed because even a room at 5000 it arrives damaged not complete or 3 months late because it blocks orders to have more in the basket
So yes a lot in the window but disappointed in the end

From decoration to furniture it is a very beautiful store with quality furniture

Fine furniture store with a wide choice of all kinds of furniture in different price ranges. If you are looking for something specific, it is a bit more confusing. Plenty of parking and nice that it is open on Sunday.

Large choice of contemporary furniture ... open on Sunday ...

I would prefer the old layout with the entry level store above and the upper range below now everything is together

Very nice store with modern and designer furniture!

Staff are only helpful when you have the intention to buy. People coming around to just have a look are not really helped when having a question.

Was looking for bar stools, found, but a bit expensive for what they suggested and not comfortable in their seats, have now found on tin internet 2 a d price of 1 at Vastiau Godeau

long queue to wait to be served, dear. some good articles

Furniture and interior decoration store, attractive lighting department

NEVER go to VG. It is clear that this store is no longer required, just heirs who live on their rents (they paid their capital 12.5 million euros in 2017 while they made 1.1 million euros in losses. Losses in 2018? 1.8 million euros! In other words: the company is making losses and the owners of the company are offered 12.5 million euros in cash.I can not understand how it can be legal.

Nobody in the store. The same choice as the competition but more expensive.
Store either unheated or overheated (no thermostatic valve) All in single glazing of course ... It is in 2019 and Vastiau-Godeau polluted alone as a small country in Africa.

We bought a bed which we expect a certain quality because it cost 2.000 euros (without box spring or mattress). After only a few months (under warranty) he creaks horribly, waking us up at night when we move. So I contact VG confident that they will rush to solve my problem.

The SAV is an absolute HORROR. They do not give a damn about it ... We laugh at you (literally), we make you crazy.

I am asking for an emergency service I am told that the law gives them 3 months to solve the problem.
They tell me that a gentleman must first come to see to identify the problem to be on that comes from bed. I explain to them (in Fr and NL) having removed the box spring and mattress of the bed and that it is the LIT which creaks (since there is more than him). I am told that we have never heard a creaky bed and that a gentleman must come and check. How to make people crazy !! And that obviously if it comes for nothing I have to pay 50th of displacement + 75h of the hour.
I ask for a replacement bed, at least 5x, and at no time do you answer me. Total Niage. My question is simply ignored.
Finally, a gentleman came. To check .... Conclusion: yes it is the bed squeaks. No kidding.

It's like being mad! And at no time are they sorry. I am just a hindrance in their day and make it feel.

Really scandalous. For lack of space, I spare you other things that are hard to believe. I decided to take this case to the justice of the peace. First time in my life that I do something like that.

We do not sleep anymore and VG does not care, or even takes pleasure. Well they will see ... I will rent a bed, take a lawyer and make them pay for a bed, the full refund of mine and my lost time to take care of that and the fees of my lawyer of course. It will cost them 3 beds!

Vastiau Godeau is a dying old woman, abandoned by her heirs who make it a cash factory. I went to see their balance sheets, I did not come back. This company makes between 1 and 2 million (!) Euros of LOSSES over the last years. And what did she do in 2017, an exercise that sees a loss of 1.1m euros! Shareholders (Eric Vastiau and his family) were paid 12.5 million (excluding salaries, just shareholder remuneration). So the store is at the end of bankruptcy, the boat is sinking, and captains are stuffing themselves with cash on their lifeboats. Chic and clean ...

We waited more than 1 hour for us to be taken care of and after our order it was very long in all 2 hours in the store too long

Unpleasant and outdated, not nice to walk around. Unless you want to go back to the 70's. The range is fortunately more modern, there are pretty nice things to find in different price ranges. But there it goes wrong again: the price for a certain piece of furniture is ALWAYS the most expensive of all furniture stores that we visit. Really always! Finally you have to beg almost to be allowed to buy something, because sellers, you can look for it for half an hour and when you see one and rush towards it, it turns around quickly and starts walking again so as not to be disturbed. to become! Not recommended, unless to choose something and then order elsewhere.

Great choice, especially leather and also new "trend" department.

Vast classic enough choice. Nor quite the same name quite different. Sometimes surprising opportunities.

Complete disappointment ... have that shop known as the best of Brussels ... now that resembles a bazaar of furniture

Vastiau Godeau's first store was partially transferred to the second. Everything is mixed. Not even want to watch. Before, there was the living room area, the bedroom area, etc. So, we're going to go buy our living room in another store.

Less expensive than the famous Swedish store and the assembly of the furniture is included.

Well advised by Marcus, we found the chairs that would suit our Spanish style interior.

Customer service that leaves something to be desired, it's been almost a week that I try to buy an office at home and I continue to be lead by boat ...

Huge choice on different floors
Not for modest budgets ...

DEPLORABLE service. DO NOT GO. We ordered a wardrobe at their home in late July. They announced a delivery time of 6-8 weeks. At the end of October, we still do not have it. They are already 2 months late and there is still no expected delivery date. The only compensation offered (after several phone calls from us and several emails) is the free assembly of the wardrobe, delivery not included. For furniture that cost us more than 1400 euros, it is a meager compensation ...

In response to Vastiau Godeau's comment: we have never been informed of the receipt of the wardrobe on October 10 in your store (I learn it by reading your comment). It's pretty amazing. We would then have asked you to deliver the wardrobe and we would have picked up the drawers ourselves at their reception. Even if we made a slight modification of our initial order (adding 2 drawers) two weeks later, it still remains a delay of 1 month and a half for the moment taking into account these two weeks. You offer us a delivery and assembly for mid-November now, so the delay in delivery remains 2 months and we will have our wardrobe 3 months after the order ... Your offer of 140 euros of assembly remains derisory compared the inconvenience and the price of the wardrobe.
You can not hide behind your manufacturer, it is still you who announce the delays to the customers and if your manufacturer is not able to hold them, then there is no word more fair than publicity false.

If the exhibition space is very well stocked, the service could be described as execrable or nonexistent.

We had come to order; we were invited to go see the collection on the internet (no paper catalog: I can design it for ecological reasons), and make our composition .... home, since there is no computer available or wifi connection ... then come back to order (?!? !!).
The competing store that we bought the next day did not exhibit as much, but the sales consultant was available, and goodwill.

Too bad not to take advantage of this beautiful space to differentiate you from online sales.

Classic furniture store, hard to find employees. They tell you that there is a product and then you arrive at the checkout and there is no product that they told you. The clerk in the lamp section does not like to work very much.

Very beautiful things. In fact, there is something for everyone