Vanliner insurance company Reviews

Deny claims with zero explanation or supportive documents to back any liability decisions. They should be turned into the insurance commission

Very disappointed in Vanliner Insurance because when I got hurt there was no effort on their behalf to get my claim started and settled. Once I got approved, I didn't receive my weekly benefit as promised. They made the mistake of not putting my apt # on my package and then once they realized it, offered no corrective action. Would not recommend this company to ANYONE in need of protecting their employees

Horrible company! I would rate them Zero if I could. We've been without a kitchen for over a month due to water damage and they have gone back and forth with us.. Ignored our calls for days and revised our estimate after the adjuster had already sent over the cost for replacement. They are currently trying to depreciate our counter-tops and back-splash that were installed less than a year ago. Now we are going on another week with a moldy kitchen in which they refused to send someone out to treat the mold. Do NOT use this company.

Opened up a workmans comp insurance policy last september. Phil Chaffee was very pushy and borderline harassing. I ended up closing my account in November because I went out of business. They sent a 6k balance to collections after I was told by Phil that I was good to go. Shady business. Phil works for a brokerage brookhurst that referred me to vanliner

Adjuster said that they will mail the checks out for the repair and car rental, and it s been over a week and still haven t received them. Followed up with them and they never emailed or called back. On top of it they won t agree to install OEM parts on my vehicle because the car is already used so since it s used it s ok to put remanufactured parts, I had to pay out of my own pocket for OEM parts. Worst company to deal with, their customer service is terrible. They have after hours people that aren t able to answer questions. I hope you never have to deal with this company because it s a nightmare.

If I could give this insurance company zero stars I would. They have been extremely unprofessional while handling our policies, continuing to tell us they are having issues with the computer system they are double charging us and when we call to get the numbers straightened out they don't return our calls I have currently 4 people working on these issues yet I still have to call daily to try and resolve this issue that seems to reset monthly. If you don't have to deal with this company I would definitely suggest you look elsewhere.

It s been five months since Two Men and a
Truck charged an exorbitant amount for their employees to smash and drop my fine furniture, antiques, and porcelain (when they weren t spending 20-40 minutes per hour smoking inside the back of the van) and all I get is no communication or lies ( I will have your claim ready to go. )

I had an accident in Florida where a young man stopped in the travel lane on the interstate to allow a car stopped at the end of the entrance ramp to merge onto the interstate from a dead stand still. With traffic moving at 75 mph all I could do was lock them up. Needless to say I hit him. When the Officer showed up I told him what happened, and the kid said he wasn't stopped but was doing around 3 mph in a 75 mph zone. The Officer gave the young man 2 citations and told me I wasn't at fault and didnt write any to me. Vanliner charged me almost 5000 dollars because they said and I quote " I wasn't in control of my vehicle".

Had an accident on 12-9-16. Heard from Vanliner attorney while at the scene. Silence for 2 weeks. Never heard from adjuster Ken Arthur until I spoke to attorney 3.5 weeks after accident. Adjuster has ZERO people skills, very inept,misleading, and down right lied to me. Every time it came time for going forward, he'd wait till Friday to react. Piss poor representative on my behalf. Shame we don't have other options afforded to us.