I live in Pennsylvania, so dealing with someone sight unseen in Wisconsin was a leap of faith. I made a great choice in dealing with these guys, both Donna & Josh were excellent to work with, and I highly recommend them! We were in and out of the dealership in literally 2 minutes and were on our way home. Thank you so much you guys!
Best,
Mark C.
I do not recommend trying to purchase a vehicle from this group if you are out of state. I have a business that needed multiple vehicles purchased and I have a very specific criteria for what I'm looking for and one specific F150 showed up through AutoTrader search at this dealership. I put my request in on a Sunday. Monday someone got back to me and I asked specific questions about shipping and if rain guards could be attached. It was not until Wednesday that I got a call back from Greg Szymanski. He said he would see if anything could happen with adding rain guards for me. I needed to know the shipping cost. It was a day or so after that he got back to me but I still didn't have an answer if they could add rain guards. I inquired again and I guess he was out of the office so I never heard back. Finally on Saturday almost a week later from my original inquiry when I asked again if he had an answer because I'm very interested in this vehicle he told me that another person was coming in to look at the truck today and I asked to have first priority and even discuss a deposit to hold it until they could get me an answer about rain guards and he said they don't do that. Then to my dismay I was told that afternoon the vehicle was purchased. I was a cash buyer and ready to purchase that vehicle and wished I would not have even asked about these rain guards that could have been added because it took almost a week and they did nothing to help facilitate a sale for me. Having spoken to Greg and one other person at the dealership they both prided themselves in how often people like to purchase from them that are not local. That surely was not the customer service I received.
Purchased this vehicle about 2 months ago from the Plymouth location (which I stay 3hours away). Within a week the engine light was on, I had loud humming noise coming from the car, the smell of antifreeze and my driver's side handle lock was not working. Took the car to the Steven's point location to have it checked out. They stated it was wheel bearings and they replaced the 2 back ones, got a new door handle and expansion tank cap.. Finally got my car back and started driving home only to hear the same exact noise and the engine light came back on not even a week later and the car still smelled like antifreeze. Took the car back and dropped it off. Received a call stating the tech heard nothing and wasnt sure what I was hearing, but there was a pin hole in the expansion tank that caused a fluid leak. I then drove back the next day and rode in the car with 2 techs. I pointed the loud annoying humming noise that you could clearly hear. So the techs suggested changing out the front driver side wheel bearing (which I was told they already had changed before I purchased this vehicle). I then get a call the next day stating they had to replace an oxygen bank 1 sensor 2. I was fine with that. I then get another call the day after stating they also had to fix an axle shaft and it would take a few days. I was contacted 3 days later stating the wheel bearing was fixed but there's still a small humming noise, so they hooked chassis ears to the transmission only to find out I needed a new transmission. Finally got my car back Friday of last week (10 days later) and now my seat warmers will not work, when backing up it sounds like something is dragging under my car, the "new" transmission does not shift smoothly and when my heat is on it sounds like a squealing noise is coming from the glove box, which was not a problem before this. I would never recommend this dealership to anyone!!! I have never had such a bad experience in my life purchasing a car. Its definitely stressful and frustrating to know a company would sell cars like this to anyone. If there was actually a 125 point inspection done, then most of these problems would have been caught before they sold it. Buyer beware.
No other dealership like it! I always have a quick and painless car buying experience. Josh Maxey and team make it simple while keeping the customer s needs first.
I was shopping nationally for a Ram Promaster and found the best deal here. I worked with Josh and Donna who were both professional and highly responsive. Everything was handled online. I flew in and the transporters met me at the airport with the Promaster and I was on my way. Excellent customer service. Highly recommended!! Thank you Josh and Donna!!
The care, attention and service I have received at the body shop was outstanding! I wish I could remember the man's name that helped me....I think his name started with a B...Brian? Anyway, superior service! Thank you so much! Highly recommend!!
Very good service working with the sales team on buying my truck at Chuck Van Horn Dodge. Very reasonable and nice people to deal with and very happy to have got into a newer nicer vehicle
Very impressed with Josh Maxey at Van Horn Auto. It was the smoothest and most straight forward process I ve ever experienced in acquiring a new vehicle. Highly recommend Josh and the Van Horn Auto team!
Josh helped me out and I couldn t have had a better experience. He listened well, gave me many options, and was very responsive during the process. Would definitely recommend!
I will say this about Van Horn. I had bought a 2020 Hyundai Palisade at Van Horn in Sheboygan. So I can only relay my experience for this specific dealership location. I had never walked in to this dealership until I was interested in a certain vehicle they had on the lot. I have now been there only twice (to buy the vehicle and to have the recommended preventive maintenance done with the new vehicle). But due to the way I was treated from beginning to end. I feel confident that I WITHOUT A DOUBT made the right choice to travel 43 miles from my home to purchase the vehicle and have any service done at this location from this point forward. Everyone was accommodating and knowledgeable. I feel I could stop in there tomorrow and it would be like they missed me and are glad to see me. Now a lot of cynical people (which I many times have been accused of) would say of course they are, they want to sell a car. I am a great judge of character and can say I don't believe that to be the case. I would and will send all my friends and family there for there car needs. I almost never write a review be it bad or good. But thought I should write a review in this case. Because buying a new car is stressful enough because of the general public feeling that "what aren't they telling me". I have bought many cars in my life from used to new and this is the first time I felt completely comfortable and well informed during the process. Also not having that feeling of there is a 'but' coming. I would suggest this be your first stop when shopping for a car and make your own decision. If it is a little out of your way from your home. I feel that a car is a big ticket item so you want to purchase and service a big ticket item where you have confidence in the people helping you accomplish that. And you get to take a little road trip in your "new" car. I believe it to be a gem in the vary many choices of car dealerships.
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