UZ Gasthuisberg Review

Very modern from registration to consultations, then in their restaurants.

Super nursing, correct treatment, very informative about treatment and good follow-up to both patient and family (cancer treatment) It is a huge complex but the departments seem to be separate units and provide personal service. Using the MyNexus app is helpful and seems to evolve continually, checking in on the app is very handy.

Place in constant movement and development - you can see it observing the growing campus, all students and researchers commuting every day. It's fascinating and reassuring to know that so many efforts and funds are put to serve those in need.
All interactions I had here with various members of the staff were always very correct - as a patient or visitor I was always well informed, taken caure of, reassured and most important - helped with my condition.
I like the MyNexuzHealth app allowing to follow the progress of treatments, manage appointments etc.
Only areas for improvement: parking slots are really narrow in the main parking and there could be more options in the cafeteria.

Here you really are a number. You should be lucky that it is your number to get help.
Consultations, always the same examinations, no improvement. Everybody else, nobody knows your file, communication problems.
Tis that you have to be helped and they know that there. Otherwise very impersonal. At least not content.

Neurology: Impersonal, 'treated' during 6 appointments. Always a new doctor in training in front of me, but never the specialist for whom the appointment was made. Support during medication intake poor. Communication about medical documents is poor or almost non-existent. They really didn't help me here.

I'm sorry I can't express myself well in Flemish or French !!!
Because the whole team of Mrs. MARION DELCROIX are truly SAVING ANGELS !!!
Ps.-I was operated on for acute bipulmonary embolism on September 24, 2015.
Induced coma 4 days, op.9h30, from which the heart removed about 5h.
Very difficult op !!!!, but which due to the professionalism of the whole family (YES !, I REALLY FEEL LIKE IN A FAMILY !!!, not at all like in the hospital !!!) succeeded brilliantly!
SYMBOLICALLY I WANT TO THANK YOU FROM THE SOUL, (because to thank these true angels there are no right words !!!) TO THE ENTIRE STAFF IN THE TEACHER'S TEAM !!! AND TO THE ORTHOPEDIC SURGERY TEAM! !!
THE LORD GIVE YOU A LONG LIFE SO THAT YOU CAN SAVE AS MANY SOULS AS POSSIBLE !!!

When one hears the name 'uz Leuven', one quickly thinks of the best, most modern hospital in Belgium, perhaps in Europe.
I do know from personal experience that this is ABSOLUTELY not the case.
A few years ago I got chronic pain, and after a while we ended up hopefully at Uz Leuven.
After a waiting period of half a year I finally got to the specialist, who of course only went in for 5 minutes, and three months later I had to return.
In the meantime I had an appointment in the orthopedic department for my back.
A doctor came in along with his male intern.
This doctor treated me so badly that I cried, and his intern started crying, so you can imagine the atmosphere.
The arrogance dripped from it, for all doctors in Leuven by the way, because they work in `LEUVEN`.
He was arrogant, rude, not a bit of sympathy ...
After three months I had an appointment with the first doctor again.
So there was no one.
Suddenly a female doctor comes and says that there is nothing she can do and if I have thought about taking a Dafalgan (!), Otherwise I would have to go to England for hypnosis.
The interior is also not at all what one expects for the `most modern hospital in Belgium`, but old and worn, really not even a decent cafeteria.
I thought that doctors became doctors to help people, not to fill and to give extra for the UZ Leuven.

Recently I went on a consultation with my 89-year-old mother in the eye diseases department. She had to undergo several tests (the same as a month ago) and we spent 2h30 there with a mask. Until then because of the crowds, but not so easy for my mother. What really bothered me was the fact that we (my mother, me and a nurse), now in full corona period, were in a small room for the tests, but where after 10 minutes another nurse with another patient inside came for testing as well. Still during these tests another lady came in and out of the room 3 to 4 times to get something and when my mother was almost ready another lady came in to take tests, luckily her patient stayed outside to wait!! So we were present in that small space with 6 to 7 people !!!!
Is this possible, while everywhere the use of hand gel, keeping your distance and mouth masks is emphatically pointed out ........

Children's hospital very unfriendly. Make appointments without communicating with parents. Tell them to be back by 4am and then they say they didn't say that.

Best hospital in Belgium so be warned. Sometimes the wait times for non emergency appointments can be a bit long

After half a year of waiting we finally got here. Since then they had several appointments, each time they give an appointment to a different doctor who then has to consult the professor. Very impersonal.

Long waiting time even I told I am having emergency. My doctor is very unfriendly and rude. I asked to change my doctor and assign me with someone else but they always refuse. I am an Asian and English speaker. Each and every document is in dutch. They dont even provide a translation. I am sure they all know English but they dont want to. This hospital only for Belgian. A health care should be open for all, irrespective of their nationality and skin color. They are neither kind enough nor prepared to assist foreigners. I lived in many countries before moving to Belgium and worst experience ever.

Excellent welcome, punctuality of the appointment, and effort to receive the patient in French.
Congratulations to the entire reception team, the admissions office and the MRI technicians.
Xavier Boon

Great hospital and friendly staff. Also for complex illnesses. They take a multi disciplinary approach. The fact that it is linked to the university is a plus. There is a pharmacy, flowershop and shop in the hospital next to a cafeteria and restaurant with good prices and good quality. First time it can be a bit overwhelming because of the size and complex structure but the wayfinding and staff is really impressive.

Waiting for hours for appointments. A complete lack of knowledge among the student doctors, staff and hautaine professors. Stay away from here!

What could be nicer and more helpful. If the patient has to extract the information from the care providers themselves, you are not doing very well ...

stay away - if you can choose go somewhere else. during Covid, the sheet in emergency was still with the bloed of the previos patient and it was not changed when we came. They opened the sterile items on the same sheet. A club of young boys.

I have not yet had direct contact with the services, let alone that I have already been in the hospital, but I still got a bill from them. Moreover, it was a reminder while I had never received an initial invoice. I therefore contested this online but received an automatic reply that it was currently very busy and that it would take a long time before I received an answer.
However, recently (months after my message) I received a message that my claim for remission was accepted.
Patience is a virtue.
I am therefore very satisfied with the follow-up and administration of this hospital.

They let patients come for surgery and then they do nothing at all

What a bad hospital !!!

If possible I didn't give a star at all!

The care is good, the same goes for the knowledge. But the old-fashioned rules are outdated. How is it possible that as parents, your child can only visit for hours during a visit? That used to be the case, when the nuns were still in charge. And still at the UZL. In young children this has an influence on their development, they should also know that at the UZL.

Ruxandra-Gabriela Coropciuc (stomatology) I thank The doctor, for having been the cause of my recovery, and for having treated me by performing a surgical procedure that 2 large hospitals in the Brussels region could not perform, their only solution remove the salivary gland, but thanks to the doctor I have my salivary gland and no scar, thank you from the bottom of my heart.

Not recommended. If you have the choice of another hospital. Definitely don't hesitate

Good doctor but most unfriendly recording service up to 2x in the country, especially just before Christmas! People don't keep people numbers.

Good doctors. Unfortunately no Heat Plan, no air conditioning, no fans for the patients. You have to provide a fan yourself. Apparently, cooling is not supposed to provide good care for this hospital. Not taking precautionary measures for such situations is a poor service to patients, relatives, not to mention the staff who suffer from this. Hospital is clearly in need of an overall update !!!

In Gasthuisberg my life was certainly saved after my flight from the Walloon hospital Mont-Godinne where I was in a room for 3 for 5 days and underwent bad treatment and wrong diagnoses as well as bad food! Gasthuisberg is a 5 star hospital in all areas for me

Most disrespectful and unprofessional hospital we have ever been. Our appointment was after 10:30 am, after a mistake by the hospital, then the desk and finally the doctors, we waited until 5:00 pm. No one was in the waiting room for the past 30 minutes and no doctor came forward.

I have been waiting for my medical file for more than half a year and have been coming there for at least 34 years.

you get the most ridiculous diagnoses at 5m you come urgent and without examining them they say it is hyperventilation

don't even bother to get medical records sorted probably looking through their junk

After several attempts finally had an unfriendly staff on the phone. I immediately canceled my appointment afterwards. I will never come back there.

They say that Leuven can do much more and more than the other hospitals .. That is certainly not the case .. I had been to Leuven for 8 years after a bad experience with doctors .. And now my specialists had sent me to Leuven. said if anyone can help you it is she .. Is not at all so i have been there 10min and i will never go back !!! I also did not see the professor I should get. I got another doctor .. The doctor said if you wanted to see him as normal you should have waited another year and a half! Scandalous! By the way, they should indicate it better in the hospital itself where you should be .. It took us almost 10 minutes to find the right waiting room .. We had to ask several people are we correct or how should we go .. The nurses etc but say yes sorry it is not well marked and on the paper of the route you get when registering it is also not clear and confusing .. I said they need to adjust urgently and said they will do it soon! The nurses were friendly, that's the only positive that can say!

Great hospital with many specializations and excellent service for visitors!

Awful. Ambulance service was fantastic but the hospital was a shambles. waited nearly 2 hours after my x-rays and nobody said what was going on or even acknowledged my existence. Eventually somebody came in and said you can go, my wounds hadn't been cleaned, a sling was just next to me on my bed and I was still connected to the IV drip. I told them on arrival I was English but they put American on my forms. I asked for forms to be posted to my UK address, they were posted to Belgium. I took an insurance form to be filled in, one month later I'm still waiting. Useless.

Got two new lungs here seven years ago. Very satisfied, I still come here every 4 months for checking. Everything always very correct, punctual and very friendly !!!!!

Mega hospital. Very pro and emphasis on research. Recommended!

Professor Peter Hellings ...
Operation No comments ..

High quality hospital. Top doctors work here. Extremely caring and very friendly staff despite the high workload. This medical center is among the best in the world. The disadvantage is that the organization sometimes goes wrong, but that may be due to the transition phase in which this hospital is located.

Get friendly and well served here. Doctors and nurses provide good explanations and answer your questions.

The best hospital in Flanders for me because I have been going there for years and the staff is friendly and always help you when necessary and there is no other option

Excellent medical services in a well organised environment. Lots of knowledge.

Was handled by junior doctor in the ER who gave very vague statements about my diagnosis and tried to dismiss me without bothering to explain or reassure me with addition information. Impatient body language and his unfriendly responses made me feel disrespected as a patient. I'd like to think this is an exception given the reputation of UZ Leuven, but if each patient - regardless of how urgent or critical their case is - can be treated with respect and care that would be great.

Large hospital, but not impersonal if you find the right doctors.

Corona safe if it goes well otherwise you can have to wait a long time

It's a very racist hospital full of young students who don't know what they're doing. Belgium in general is a very racist country.

A long time ago, Gasthuisberg was called a factory, you were treated as a number, etc.
Possibly ..., today this hospital is 10 times larger and people are continuing to build. What I always notice is that people are treated humanely by Pros.

top hospital ... in terms of surgery, aftercare etc ... and follow-up diabetic type 1 !!!!

Dear hospital, university for a reason. Friendly staff and friendly doctors.

More than 1 hour late when we had an appointment, and to reassure me at reception I am told do not worry there is always a delay

Fine as a last resort, but even then one can do all the examinations in one place. I have never noticed that you are treated impersonal.

for the first time I had to be there unfortunately
it is a bit of a maze and a town in itself
friendly and helpful !!!
Be on time for your appointments!

I have been living in several countries of Europe and have been to many hospitals before (both private and public) but UZ Leuven Gasthuisberg is the number one I have seen till now. Even if most of the buildings are not from this decade, they are very well maintained and extremely clean: hand sanitizers and masks available everywhere.
Their service and administrations are super-friendly, highly organized and have a very user-friendly app that helps you to follow-up your results and check-in to your appointments without going to the counters. Free WiFi is available throughout the buildings.
The medical care is very attentive, proactive(!) and detail oriented. The doctors are aware of the newest technologies/researches etc and can give you an extremely good diagnose and information. This university hospital is the Golden Standard in European healthcare.

Super staff, food, care, policy, nurses, doctors, professors ... Really a top hospital! I have to drive more than an hour and a half, but I am more than willing to do that!

Not really happy. You cannot build a relationship of trust with any doctor. You will always see another one. Had an operation. Did something they said they couldn't do. Did something different but in the end nothing worked. They just sent me home the next day. No explanation about a follow-up and no check-up appointment. Just nothing. Got an interim solution that made me feel even less well. Nursing staff are very friendly. In any case, my problems have not been solved and I have not received much explanation.

A busy hospital. You know when you go in here at an appointment but when you go out is always a big question mark!

My 2 year old son was bitten by a dog with an open wound, we took him for the first time to the emergency room at this hospital.

After 1 hour waiting for the doctor's diagnosis "you have to close the wounds with suture stitches and then he's out of the woods" then the doctor goes back to his computer for 30 minutes without coming back.



So conclusion I do not put everyone in the heap mm but the first doctor was he professional ??? , we judge what we lived and are a little shocked.

NO RESPECT FOR PEOPLE. is actually a people factory. You are only a file number and a running wallet.

Super friendly hospital. The nursing doctors all helping hands in the children's ward are always helpful. Nothing is too much for you at any time. You will be listened to. Warmly received the food is tasty. Shops also vainly top hospital

Easily accessible hospital.
For various investigations here, I was not happy, driver was on duty.
All handled in one go, consultation, research, ERP and appointment for surgery!
From 13:30 to 20:00 new record for me .
But yes that saves coming back 3 times.
Fortunately, there is still a restaurant and cafeteria . I had a good book with me.
Friendly and helpful staff, all I have heard.

I came yere for heart attack. They healed me in 36 hours. All staff very friendly and professional. Foods are delicious. Tools are useful. Comminicaton is perdect.

Revolutionary hospital. Very large. Arriving on time for your appointment is very important.

A little to wait in line, you have to come way ahead your appointment if you want to be on time

Been 2 x 3. 1x I had to wait longer as 1h while I had an appointment.

Maybe the right care, but in terms of treatment of the patient, you are just a number that should be out as soon as possible ... in every department where we had to be.

Super Docters in gasthuisberg for all the problems thank you

Bad treatment, bad service always apologize when the patients ask for help.
Sloppy and disrespectful.

The best hospital !!! We also drive 45 minutes to get to Leuven so what you have to wait a long time if you are in good hands what are a few hours in a lifetime and I think they are not unfriendly at all. My husband has had surgery for thyroid cancer. The nurses and nurses have taken good care of that and Professor van laere also remains as friendly as we go on control in Rafael and he sees us asking how he is doing with my husband so thanks to all of them for the good care !!!

Today after 12 days of great progress. Thanks to the good doctors, nurses and physiotherapist.