Worker was rude, disrespectful and the place is a pain to deal with, I ve climbed everywhere but this place and he claimed you have to schedule Tests to tie a belay and we could not use ropes that day so we decided to boulder. Their walls are pretty nice but if I went anywhere over the third panel I would get yelled at so I decided to just leave, will not be going back here or spending my money here again
Never in my life have I experienced such terrible customer service. We went for our first time and were shamed for "not getting familiar with their website" before arriving. We were willing to put up with the rudeness for the sake of my very excited 4 year old, but the staff was not willing to help us get started. I have never been treated so poorly at an establishment.
Great time! Tons of challenges on and off ropes. The place is really cool looking, great idea gutting an old church! Keep up the great work.
Taylor was great! Very patient and informative. Thanks for teaching me the basics I was super nervous but feel a ton more comfortable now. Definitely will be back many more times.
There is distancing, sanitizers, and masks are required, which everyone did!
Oof. This is one of the worst experiences I ve had with a front desk worker. Me and my friend came for a day pass and rentals. The worker was disrespectful, rude, and generally unhelpful. He was very confusing and did not offer any solutions (we are certified belayers at other gyms and this was our first time here). He was inpatient and seemed generally annoyed. My hope is that his day got better because it must have pretty bad when we walked in. We will likely not not be returning to this is gym because of this interaction.
Aside from this interaction, the other workers were very helpful and kind. The gym itself is good, kind of small and the bouldering routes aren t great. Fair pricing. The atmosphere is fun and encouraging.
the bald headed front desk worker is the most rude, mean, and disrespectful person i have come across. i am an experienced climber and i was not allowed to take the belay class. he made excuses and was lazy to help us, treating us like we had no business being there.
this is a cool gym! it s nice that it is so close to me. my family and i have lots of fun going. We really like Steffen who works there. our only complaint is that they rarely change the runs! it is kind of nice because then we can work on the runs and see us improve, but it really gets boring doing the same runs over and over again. Half of the runs there have been there for the past 2 months. it gets boring! i feel burnt out doing the same ones over and over again. Also the bathroom is absolutely disgusting. it honestly actually looks like they kept the original bathrooms from when it was a church like 500 years ago. it s really gross and the floors are always slimy.
The staff is incredibly helpful and friendly, they genuinely want you to be enjoying your climbing experience. The routes are updated regularly to allow for unique challenges no matter how often you go and they are laid out well. I would highly recommend checking it out!!!!
Beautiful and unique location, incredibly knowledgeable and friendly staff, perfect for beginners! They have implemented a system for contact tracing due to covid and are taking the issue seriously.
Its alright if you're new to climbing but the routes aren't good or varied enough for this to be a regular climbing spot for me. I end up driving to the gyms in Cincinnati most of the time instead.
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