The way they select leadership is insulting and em...
The way they select leadership is insulting and embarrassing. This is why they can t retain good employees and quality is always subpar. There is nothing to work towards here.
They promoted individuals who had no knowledge of systems that others had years of experience on. The new leaders didn t respect anyone and resorted to saying do the work because I don t know how. One of the new supervisors literally quit a week after his promotion...
If any of the hospitals they hold contracts with knew exactly what went on they would search elsewhere immediately.
This is not a service desk, it is a call center.