United window & door mfg Reviews

Very professional. Cleans up where they worked. Took all trash with them.

I purchased the United 6068 Distinct series door at Lowe s. After shopping for a couple of months at every place and price point, my gut told me, without spending 4K this was the best quality door out there.
I have basic carpentry skills and can figure my way though most projects, but never having installed a sliding door and only replacing 1 window in my lifetime, I was nervous to tackle the project. I was replacing a French door that was rotting due to the poor installation of prior homeowners, and I didn t want to screw this up.
Spoke to an installer who told me the most important aspect of this working well (or not) was to make sure I took my time on the prep work of the opening, making sure everything was correct. His words exactly were, don t rush to get the new door in. Take your time, make sure the opening is square and plumb, and the project will be successful.
After removing the French door, I discovered that sides and top were perfect, but I had about a two inch drop left to right atcthe sill. Also concrete under the sill was cracked badly and nothing prior had been done to correct. The previous shimming was inadequate, and weatherproofing improper. This is what caused the French door to fail.
Spent about 3 hours correcting, patching and allowing dry time, and making sure everything was as close to perfect level wise, and water sealed properly. Glad I did.
The frame assembly was easy (could be easier if they labeled frame pieces). Took my time following the book instructions (sometimes confusing) and had a video on my phone showing/verifying process. I had figured on a 6+ hour project that took about 9 with me verifying step by step to make sure all was good. I m confident that I could do this again (minus concrete work)?in a couple hours, but with it being the first go round with this type project, it took longer.
The results are outstanding. The door looks great! The door is solid! The door is level and air tight. My father in law showed up as project was ending. He swears that my door is better than his Pella 250 series ( go price that!).

We bought a house in June and upon inspection, there are 5 windows needing replacement. They are under warranty. The windows were ordered. They finally came in, in August. My first date given for installation was a month out for September 16! Then it got canceled with no reason and pushed to September 22. Then that got canceled because their one and only technician who serves NC (unbelievable!) got hurt. No call back for a week and a half. They then tell me November 10. Every time I have told them if this was a job where they were making money, they d have been installed now, but they don t care and keep pushing us out since it s covered under warranty. They had the audacity to say they d ship to a dealer so we can have them installed ourselves. No. Just no. These are your faulty windows. On my last conversation I said I m sorry that I gave the number to my husband and now they can deal with him; I m nicer. I can t keep going in circles and going nowhere. I was told they weren t going to listen to my threats and was hung up on. Worst customer service. Worst experience ever. Worst windows. I ve included just one pic of the 5. I pray none of the others do this so I never have to deal with these rude, incompetent people again. America. Where no one wants to help and everyone is offended.

Have dealt with United for over 20 years as a distributor and now a contractor, and have found both inside and outside sales to be top notch. They are local and service has always taken care of any issues we may have had quickly. Not many companies has a full in house service department. Unfortunately COVID has made supply an issue across the industry.

If you want to order a window, and have 3 months to wait, then this is the company for you. I ordered a window from this company through Lowes store. I was very disappointed, and I believe its only a matter of time before they lose their contract with Lowes Store. I was left with an old window in my home in the middle of winter, which was leaking cold air, because they kept taking orders when they knowingly could not fill the orders. I also had an increase in my heat bill. They would give me inconsistent conflicting answers with regards to delivery of their products, and will blame everything on the current pandemic crisis. In my opinion, this company lacks oversight, leadership, and supervision. To boot, Lowes informed me this company refused to discount the window for making me, the customer, wait so long and many trips back and forth to Lowes for the updated status of my purchase. Bottom line, stop taking orders if you cant deliver on your promises.

If you re ever in the market for windows and doors and someone suggests United, run. I ve never encountered such an incompetent and unempathetic company in my entire life. I ordered 4 sliding doors and 5 windows in July 2020. My order arrived in October, except it was wrong. One window was completely the wrong size, and 3 of the windows were scratched up, 1 window sash was cracked, my sliding door screens were white (were ordered brown), and all my window screens had holes in them. I received a call in November that getting my new windows would probably not be possible as they are having issues with supplies and they asked if I wanted to downgrade my windows so they could get those in faster. I was told there would be a price difference. Wanting to get this over with I committed to it. Their representative Mike (who s Dad owns the company) compared their 8000 windows (the ones I originally ordered) as their top of the line model and the model I was going to get the 7400 (?) was a mid-line model. The way he spoke about this I was concerned in the change in quality. Fast forward to January 2020, the mid-line windows arrive and I was advised the price difference between their HIGH END model and their MID LINE model was only $20 a window, well actually it was $2 a window, the company I ordered through got them to give at least $20 a window. I was meant to believe that their top of the line Ferrari windows are only $2 more than their mid-line model? In January 2021, I finally had my windows finished, granted they re still not finished one of the windows arrived with a cracked lock.
Overall, it took me months to get my windows installed, one of the worst experiences dealing with a company, the entire time Mike from United couldn t have been more unempathetic and smug, he s all about the profits honestly doesn t care about people, but I guess that s what happens when your Daddy owns the company. You can treat people how ever you want and you re going to be OK. Mike tried to make things better by offering me a $100 gift card and when I told him I spent $18K on windows, that were wrong and messed up at every turn of the order, and I had to wait months for it to be fixed, what is a gift card doing for me? his response was Well, I really don t even have to give you anything
United Windows produces low quality and sloppy product, their quality control must be non-existent, their customer service skills are embarrassingly low. Stay as far away from them as possible.

Bought a Distinct 2-panel Patio Door with Mechanical Frame from Lowes. Display door was impressive and all assembled so we bought the unassembled kit because it will be installed on our house that is located in an area that requires a boat to get too. I and my helper have installed several patio doors by various manufactures in the past and this Distinct door was our first. The instruction manual for assembly is piss poor at best. The only parts labeled in the frame box are the fasteners. The rest of the parts for the frame are not. The written instructions seem to have been written by someone with limited mechanical experience. Some of the wording requires amplification to even read it correctly. Fortunately we had an intermittent internet signal strong enough for a lap top. Using that we were able to follow a web site that helped a great deal. My suggestion for assembly, if the assembly manual does not get improved, is to plan on taking twice as long to install this door. Have a magnifying glass handy to read the very small print. Definitely have a strong internet signal and computer to assist in explaining which part is which and lay out all parts to insure proper orientation before assembly in the RO. This door seems to be of good quality and once installed looks and operates well. Hopefully in the dead of winter it will preform as advertised. My 3 star rating is generous for the problems we encountered that could be rectified with a manual written by someone that has worked the trades.

I admit, I was a bit nervous. I placed an order and payed upfront to replace all of the old windows in my 1920's home through Lowe's - using United Windows - but then I read these reviews. I felt sick. I had felt confident with the salesman and just signed the contract. What was I thinking?? Well, all I can say is either I got incredibly lucky - or some of these reviews are bogus. I can't remember the last time I had such a good experience with a large company before. What are the odds of every person being professional, experienced, and friendly?? From the customer service reps (both Lowe's and United), to the installation crew, to the United warranty department - even the the trucking company - it was a pleasure. I was constantly kept in the loop regarding the progress and delivery of the windows and when delivered they were put where I asked them; then the very experienced installation crew was super efficient; they made the entire process look easy - even removing the old, falling apart windows was a breeze for them; not breaking even one glass or damaging any of the 100 year old moldings - always cleaning up after each window; they were respectful of my home (right down to wearing booties that I provided) - just very nice folks. In two days you couldn't tell they were there - except now I was able to see outside through brand new windows and superb looking exterior trim. I did have a couple of minor problems with some of the windows and I was not happy that I could not get the windows clean after waiting the curing time. Lowe's and United worked together to make everything perfect: replaced the windows that weren't perfect and cleaned every window to perfection (there was silicone from the factory that got on the windows; I could not clean them with normal methods - so United came in and meticulously cleaned every window to perfection - and while doing so he found a few flaws on a couple of them and ordered replacements under warranty). Sure it took a few months for this perfection - but I am very happy with the end result.

There is NO exterior key locking mechanism!! It is an after manufacturing upgrade. The All Mighty Buck Moto in action. Consumer beware.
Contacted CEO Greg Proscia via email and he basically said... To bad and oh well . Not the best way to do business. Contact me and I will GLADLY share ALL emails exchanged with Greg Proscia, Gorge Garcia and their lack of resolution.