Tivoli Terme. True I had to wait a little bit. But eventually they took me out of digital oblivion. I have had their services for years now and they have always been reliable and courteous. One of the few Italian excellences.
As long as the line works, everything is more or less ok. Zero stars to the assistance, When you call about a problem, they reply that they will report to the technicians and vanish like snow in the sun. I have a ticket open for 6 (six) months to which I have not yet received an answer, despite numerous reminders, and I have been without internet for 4 days and I work with smart working !!!!
After a month and a half we finally managed to solve my problem ... Which with so much patience and availability Mr. Francesco helped me understand that the mistake was mine by entering the wrong Password .... Thank you very much
Anyway with unidata I am fine and in my area it works very well.
The operators always polite and helpful.
All right for two years until there was a signal interruption. Quick recovery but apparently, according to the staff with whom I had the displeasure of speaking by phone, the responsibilities would be attributed to a company that was passing electrical cables in the same pipelines where the cable that reaches our office passes. So the technicians appointed by UNIDATA see the staff of the external company operate, establish that it is not their responsibility, without prior intervention continue and at the end UNIDATA attributes to my company the amount ASKING TO COLLABORATE in the recovery of data of the company that has caused the damage and to revenge on this. Is it a joke? I have not seen the company and I could not go back. Apparently UNIDATA has all the information, evidence, feedback but could not trace back to who (according to their technicians) caused the damage. How should I collaborate and for whom? Absurd. So in case of interruption due to rodents, stress of the cables and company intervene free of charge (according to them) but if a customer has a problem of this type is paid, after paying more than 100 Euro per month, for 24 months, for a service that deviates little from that offered by a 3-WIND subscription with unlimited LTE connection (ALL-IN PRO) much cheaper ... THANKS FOR YOUR CLARITY AND TRANSPARENCY and CONGRATULATIONS FOR CUSTOMER MANAGEMENT )
Kindness and professionalism I have had a subscription with them for years and I am satisfied with it
Excellent 100% Italian telephone operator honest and courteous! Operating in the capital, with excellent services.
After well 4 contacted for possible use, the last to verify that the phone number was right, to date and after 2 months they have not even bothered to call to tell me that this was not possible. Great company !!!!!!!
It is located inside the COMMERCITY M25 module shopping center at the forefront of telecommunications and always looking for new proposals !! Definitely a leading company to take into consideration !!
Within 24 hours the problem was solved (router replacement), the technician very kind and professional. Thank you.
totally incompetent and rude, lacking any interest in customer service. The internet service suffers some problems regularly; and as you go on online pinging has become increasingly high; going from 10 ms 2 years ago to 100 today.
I have been trying to get a quote and an on-site coverage test for a month. They always tell me (he will be contacted shortly) today the last phone call after more than a month, indeed ... very difficult to become your customer, the customer service is very kind and helpful but it would seem that the telephone number they asked me 6 times also seems to be lost. I don't know what to say I will be forced to turn to the big companies unfortunately.
Quick help desk, precise invoices without surprises, but the line, at least in my part, jumps too easily ... absolutely to replace the modem that is provided
Telecommunications company and ISP in the Metropolitan City of Rome
I never leave reviews but I was impressed, living in London, of the service, quality of care, quality of staff of this provider.
A rare Italian case of excellence that deserves to grow. In detail, in addition to having provided an excellent fiber connection to the offices in all locations, they proved to be excellent in managing a secondment and totally available and quick in resolving the issue far beyond my expectations both in terms of timing and economic.
Compliments.
Unidata is a leading telecommunications company, a sector in which it has been operating since 1985.
It is currently one of the best carriers available in the metropolitan area of Rome in which it is present with different products such as fiber optic for home and office, wireless, internet access services in VPN, VoIP telephony and even with the most recent market solutions like the Cloud.
The extremely competent and qualified technical staff provides a highly specialized support for any problem of the private or business user, from the connection via ADSL modem to BGP routing with Amsterdam IX.
If you come in for an information, it seems to ask the white house!
I give 2 stars not for the internet service ... but great for that rude call center of the service center that morning I called because they are two days that I have isolated the internet does not work ... and the chick to phone told me to tell name en contract which having provided all told me all of a signaling ok open breath will ricontattata good day and locked me without making me thank and close ... no matter still has not been ricontattata and second you are a maleducata..il overwhelming problem to its response did not tell me anything as only ready unidata ... that's who give jobs to the incompetent ... ...
Excellent choice of new manager. From 60 euros that I paid to have phone calls and 20-30 mega of internet speed, now I have unlimited calls and 1000 mega internet at ... 29 euros monthly fee.
It does not respond to what is proposed to you, the line falls continuously leaving us for whole days without having an answer. One justification is to open a tichet and with the proposal to be called back, which does not happen, indeed they have signaled the number and do not answer for a long time and then hang up in order to speak with customer service I had to call with another number to which they replied immediately, I do not recommend anyone to connect through UNIDATA GRANDE FREGATURA the only thing that at least they are kind enough. Until next review.
Excellent Roman provider with good growth opportunities. The commercial service is incomplete (the rates seem to be artfully designed on the commercial market and do not have a standardized approach to problems) but a robust technical skill. Hopefully it won't be absorbed by the big telcos
I encourage all customers to record service visit when you ask for assistance, because after you have reviewed and confirmed that my line had the problem and that was wrong with the contract while he was at my house; The report submitted to the company was just the opposite, my line works only adjust something less, but nothing more.
So I have to keep paying for a disservice because the solution of the problem do not care or would be too difficult to agree with the customer. Let us remember that in Italy the customer wrongly regardless.
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