3 years ago
All right for two years until there was a signal i...
All right for two years until there was a signal interruption. Quick recovery but apparently, according to the staff with whom I had the displeasure of speaking by phone, the responsibilities would be attributed to a company that was passing electrical cables in the same pipelines where the cable that reaches our office passes. So the technicians appointed by UNIDATA see the staff of the external company operate, establish that it is not their responsibility, without prior intervention continue and at the end UNIDATA attributes to my company the amount ASKING TO COLLABORATE in the recovery of data of the company that has caused the damage and to revenge on this. Is it a joke? I have not seen the company and I could not go back. Apparently UNIDATA has all the information, evidence, feedback but could not trace back to who (according to their technicians) caused the damage. How should I collaborate and for whom? Absurd. So in case of interruption due to rodents, stress of the cables and company intervene free of charge (according to them) but if a customer has a problem of this type is paid, after paying more than 100 Euro per month, for 24 months, for a service that deviates little from that offered by a 3-WIND subscription with unlimited LTE connection (ALL-IN PRO) much cheaper ... THANKS FOR YOUR CLARITY AND TRANSPARENCY and CONGRATULATIONS FOR CUSTOMER MANAGEMENT )