I encourage all customers to record service visit ...

I encourage all customers to record service visit when you ask for assistance, because after you have reviewed and confirmed that my line had the problem and that was wrong with the contract while he was at my house; The report submitted to the company was just the opposite, my line works only adjust something less, but nothing more.
So I have to keep paying for a disservice because the solution of the problem do not care or would be too difficult to agree with the customer. Let us remember that in Italy the customer wrongly regardless.