I LOVE this office and everyone Ive dealt with here. They have always been so pleasent and helpful. They never rush you or make you uncomfortable. My husband and I have been seeing Melanie a couple years now and we love her!!
Great experience! My first time here, and it was great! Super friendly and efficient staff, and Dr. Adams is awesome. I would recommend this practice to anyone. If you currently go to Knightdale Family Practice then you need to switch IMMEDIATELY for the sake of your own health and welfare.
Hope this review helps!
Bob Adams has been my personal physician or in the 10 years, He's a good communicator who stays on top of recent developments in medicine. I particularly appreciate now he has even changed his views on certain health care issues as more information has become available over the course of time. I like a doctor who hasn't forgotten how to learn.
The new staff is exceptionally and absolutely Rude and Disrespectful. The fill in staff member for Dr. Zhous MA Aveva is terrible. She has a poor attitude and work ethic and to see such poor behavior and attitude to be supported by their knew manager Dana! is absolutely absurd. I have to say I am truly disappointed!!
Nice clean office however, can not keep Providers. They change Dr's or FNP every month (seems like) you will never see your assigned Provider. Please, whatever you do...... Do not schedule an appt with Tara Harris FNP. She teaches part time and she does not care about the health of her patient's she only wants to teach. when you have bloodwork done or xray's you will never revd a call back regarding your results. Ofcourse, the good Drs are no longer accepting patients. Don't waste your time with this office. You need someone who cares about health and wellbeing and this office is not the one that put patient's health first. Please research Tara Harris, she has worked at several offices in the area. she can't keep a job from Dr shelley west office in zebulon, Dr Ronald Intini office in wendell just to name a few. Stay away.
I was initially pleased when I went for my annual physical a few months ago. Everyone was friendly and very thorough. I was 20 weeks pregnant at the time. Fast forward to this week, and I have a bad upper respiratory infection and an asthma flare and need another rx for my asthma inhaler. I called and they said it would be 8 hours before I could be seen. So I went to urgent care instead and got treatment. Understandable, but frustrating that I couldn't get in to be seen any sooner. I called this morning, 4 days later, because I have developed pink eye. They informed me they don't see pregnant patients. My OB won't see me in the office for contagious things, understandably, to protect other pregnant patients. I am shocked Knightdale Family Medicine won't see me for a simple pink eye infection because of my pregnancy and I was never informed of this policy at my previous visit. I need a primary care who I can rely on to see me when its needed the most, and they have repeatedly turned me away. Unfortunately, I can't trust them again and won't be back.
They consistently billed me for days I never had an appointment for. Avoid this place like the plague.
I have been coming here for awhile now, seeing Dr. Melo, and I love it! The staff is so friendly and helpful, and Dr. Melo is great. He is funny and makes a visit to the doctor feel much more comfortable. If you have something you are concerned about or want to talk about, he will talk to you about what he thinks and find a great specialist if you need one! If he has to write you prescription, he will make sure he gets the version best covered by your insurance. Overall, this place is wonderful. I highly recommend it!
So... This is the review I promised them I would write. I'm done with this practice for a few reasons. First, I'm being over-charged. I went in for a follow-up visit, which I had to wait weeks because they are just too busy, then I got the bill. They charged by the minute! I went in and had my blood pressure taken and spoke to the nurse practitioner (who is great).
I waited in the room for about 10 minutes for her after the assistant took my blood pressure. She was "enthralled" with my job and asked a lot of questions about it, then I spoke with the nurse practitioner for maybe 3 minutes.
I was charged for a 25 minute visit which actually exceeded the total amount of time I was even on property! So, I guess I was charged for being in the waiting room too. My bill was about $200 for having my blood pressure taken with this followup visit. That's over $400/HR! And, their padding the times. Are they doing this to the insurance companies also?
I disputed the charges, but it's nearly impossible to get in touch with somebody there, not to mention that the billing is outsourced. That's the second point I wanted to make. The communication is less than acceptable. I'm out $200, but maybe a hit on their reputation was worth it.
I do not recommend this practice.
I absolutely love my Dr.! Ive been attending this office for about 2 yrs now. The staff are wonderful and always pleasant. Nothing but good things to say. Keep it up!!
