Two Rivers Housing Reviews

These are my own personal views - Disgraceful "not for profit" business who on many occasions charged for things that they should not have for a severely disabled man living on his own. If it were not for the keen eye of a family member the man would have gone into debt considerably without question. Allow people to do as they please irrelative of neighbours i.e. allowing dogs in upstairs flats left in all day / no parking laws / messy unkempt front of properties / gardens and do nothing when you try to complain. If you have an issue that will cost them money they back each other with no idea of the personal cost to the "tenant". Thank my lucky stars I have not got to deal with these "landlords" again. Even though the property was bought (before this "charity" took over) we still had to ask them to do anything and it still feels like they own it and you in relation to your "home". Sold place as I could not deal with the stress / complete dead end. Home ownership should not be like this. Buyer beware.

Very poor indeed, they have no Care ethic towards there residents who rent property's from them.

Most appalling customer service and help I have ever received of anyone made to feel a victim and really worthless. Basically I was ringing Two Rivers housing to ask for a little bit of help which I have never had to do before in my life but because of the current situation it came about that I needed a little financial help so you think in this current situation and all the help and love everyone is doing to help each other like shopping for others and just generally making sure everyone is getting by and offering the help when they need it well its safe to say Two Rivers housing is not one of those people my my first conversation started with a lady called Sally and she was really charming (this is sarcasm!!)
First this lady started off point blank straight away saying they wont help me and if I was struggling to go to universal credit so instead of trying to help people stay away from that she pushes more people towards the benefit route yeah great sally lets put more strain on the government and the system because that will help, I wouldn't be able to get the benefits as I don't qualify and all I was asking for is help with one months rent not six months just the one so why would I go down that route when I was offering to pay it back the next month when I returned to work, this is when she started to really pick her voice up and said if I am struggling then I am to go to the food bank yet another organisation which is struggling in this crisis, Two Rivers Housing seems to want to push you away to people that are struggling instead of helping you in the first instant. Well the conversation continued anyway and sally then started to scrutinise my pay and what I spend my money on well all I would like to say is I hope you don't end up in a situation like this and and I hope your not met by some one like yourself.
So I spoke to her manager and to keep the story short she was the exactly the same as Sally I forgot her name which I suppose is lucky for her well after 20 mins with sally and then another 30 with her manager screaming down the phone to me they agreed they would help as long as I would pay the money back over the next three months which I agreed as I needed the help. All I can say is why should it take two phone a hell of a lot of scrutinising just for them to finally help I have been waiting a year to get on the tenancy after a month I never heard off the housing adviser again and no one has ever chased it back up just forgot a left it alone possibly could of signed it on the 6 month inspection but no one came to that. In the end I took other methods to get help as i didn't want to owe anything to these people or feel scrutinised like a did i can safely say they make you feel like this ,i didn't get any help of them.

Seriously need to improve your care for customers and attitudes in this current situation your no help and should really feel shocked that you have members of staff like this.

I must add a positive the lovely lady who transferred me two these two people was really lovely and compassionate and you could tell she cared unfortunately she was just a call adviser but would of rather spoke to her than the other two unsympathetic women.

Thanks

Reporting damp and mold on our ceiling roof in the kitchen resulted in a 5 day wait for someone to come out. When they did arrive no problem was found and we were left being told we needed to clean it ourselves, a few days after cleaning the mold off the very damp ceiling parts of it are falling down into the kitchen, water is dripping every few seconds into the kitchen, called two rivers who advised this is a Non urgent repair and call back the following day, they could not even be bothered to take notes on the current call with them at the time.

We have lived in a bungalow now for six months, in that time we have to call out almost 30 times for repairs. The bungalow was given to us in terrible condition and our clothes and furniture have been destroyed by damp which we were told wasn t real until it nearly flooded my mothers bedroom. Our kitchen floor was crumbling away and every time me or my mother call up we get fobbed off or faced by rude staff. The surveyors ate completely incompetent and tried to say my mothers bathroom that she had put would have to be taken up because it wasn t up to standard to which we knew was as we had all the spec. Both my mental and physical health has suffered and so has my mothers as we are both disabled. I m absolutely appalled by this disgusting organisation.

My name is Faye Griffiths I have lived in my two bed bungalow for 8 years, a year ago I applies on homeseekers for a 1 bed in the Lydney area having been diagnosed with alzimers I am hurt and upset that nothing as been done to help me in order to move because of two rivers incompetency was moved from banding gold down to bronze now back to silver .Many times I have tried contacting them to help me but have got nowhere . very angry is not the word right now.

Been with two rivers over a few months now and haven't had one problem. Everyone I've spoke to and seen have been so polite and helpful. It's such a shock coming from Severn vale who were absolutely disgraceful to these guys who are amazing

Two Rivers Housing have been so helpful & friendly.... repairs are dealt with quickly & to a good standard.

Myself & my partner moved into out apartment just over 2yrs ago, which is a shared ownership with Two Rivers. Ever since we moved in we have had nothing but problems, repairs after repairs and no rush to come and sort any of it out we have More

They are clueless. We've been in one of their properties over two years now, waiting for them to sort an ongoing chronic damp problem so we can decorate and carpet. It took them until August of this year to send out a surveyor to confirm we have damp. A few weeks ago we had all the cavity wall insulation removed... and heard nothing since. Now we have a damp house with no insulation. Every repair has to be chased up again and again and again, with nobody seeming to know what has been done, what's finished, what needs doing. "Oh, I thought that was done." "Oh, I don't know anything about that." "Oh, that job's marked as complete." Makes me wonder what we're paying rent for.
Whether they'll finally put the time, money and effort into resolving this issue properly remains to be seen. They seem happy to patch up and wait for problems to reappear - in fact, that was their first proposed solution to the damp in the kitchen and living room, despite the problems having started years ago for the previous tenants. In fact, when we first reported the damp in the living room we were told that repairs were 'outside of their budget'. I wonder what would have happened if I'd replied that rent was outside of my budget?
UPDATE: They have finally received the report from the contractors they hired to look at the damp problem. They refuse to share the report with us, but have confirmed that they won't be doing anything to resolve the issue. This will be our third Christmas in the house, and we are still unable to carpet the living room due to the damp, though they might send someone to again replaster over the damp problem in the kitchen - meaning that in a few months' time the problem will reappear again. In any other industry charging people a fee (rent) for a service you refuse to provide (a decent, warm home suitable to bring a family up in) would be fraud. Yet in the housing market it's seen as fair.
FURTHER EDIT: we have now spent three years in a damp house that has lacked cavity insulation since September (seven months ago). We still have not heard anything about the damp coming through the chimney breasts, despite them saying they would do something in February. We are again chasing them to do the repairs they said they would, and to find out why they haven't followed up emails they said they would respond to. We have spent three years in a house with walls too damp to paint, and floors too damp to carpet, and they don't care at all.
FURTHER EDIT
They took down the damp plaster and remastered about six weeks ago. The damp took three weeks to start showing again. They have come and looked again, and gotten a quote for tanking the walls. They refuse to spend the money, so will be sending someone to bond and paint over the damp plaster again. Shameful and incompetent.

Spoke to an absolutely lovely lady Helen today about a possible exchange very helpful seem really nice thank you do much for helping to clear up some reviews on other sites glad to see a company that won't take nonsense

The staff, are very helpful & will sort out any problems that you may have, with Payments etc.....

They are increasing the estate management charge every year at rate EXCEEDING TWICE the rate of inflation and yet they have halved the number of grass cuts they perform. Dick Turpin was more honest in letting people know he was robbing them by waving a gun at them