Doppio Sogno was hands down the most beautiful and well maintained house we have ever stayed in at the OBX. Great location, every last detail and amenity you could think of, and as always Twiddy did a wonderful job taking care of us. Thank you!
If you want to pay fair market value and then spend your first 24 hours cleaning and repairing your property, you should book through Twiddy! You get a house in need of a facelift, where the dishwasher falls out of the opening, there s food chunks in the cupboards, other people s trash under the beds and on the floor. If you re as blessed as us, your baby will even start eating the random chips found on the floor from the previous guests! We even got to start our vacation by emptying both dishwashers of the previous guest s dishes! Tried to talk to Twiddy, they offered to come back and do what should have already been done and all we had to do was get our 6 adults and 10 kids to completely vacate the property for the many hours it would take to reconcile the issues. I could add countless photos and the list of issues but the nutshell version is - if you re wanting to film an HGTV show with surprises, disappointments, unexpected broken things with twists and turns around every corner - book with Twiddy, you even get free mold!
If I could give Twiddy 0 stars I 100% would. My family and I rent a house in the outer banks every year but this was our first time using Twiddy and it was an absolute nightmare. Our house was not ready when it was supposed to be and when they finally provided us with the keys and said we could head to the house we walked into an absolute mess. The septic system had overflowed and raw sewage came through the toilet and shower on the first floor. On top of that the house still had not been cleaned from the prior renters. The smell from the sewage contaminated the entire house and it was completely unsanitary to stay in the house. The smell was absolutely awful that all of the workers and cleaners that were there could barely be in the house. The fact that Twiddy gave us the keys and sent us to the house during all of that chaos just proves they do not inspect their houses in between renters. We headed back to Twiddy s office to request that we stay in another house because the one we had rented was absolutely unlivable. Twiddy made my family of 8 people sit in their office for 3+ hours before they found us another place to stay. We had demanded a house that was up to par with the original once we had rented or nicer due to the unfortunate situation that had occurred. Twiddy did not want to have to put in any money for another house and only wanted to find one that was equivalent to the one we had rented so it would be an even swap. The only houses Twiddy had offered to us were well below the criteria of the house we originally thought we were renting. After 3 hours of arguing we finally came to an agreement on a house that was still not as nice as the one we had rented but we had no other choice. Also the only reason we came to an agreement was because my Dad had to make them an offer and STILL put money in for the other house because Twiddy was unwilling to do so. Also we lost a day of our vacation because the new house they found us was only a Saturday to Saturday rental and the one we originally got was a Sunday to Sunday rental so we had to leave a day early. The kicker in all of this was that another family had walked into their office stating that the house they had rented for the week was absolutely filthy. They stated there were cobwebs all over the ceiling, dirty plates of food, mildew on all the furniture by the pool, and the pool water was cloudy and murky and you could not even see down to the bottom of the pool. Another family had also walked in and stated the house they had rented was for 20 people and there was a total of 4 knives provided in the house. This just goes to show Twiddy DOES NOT inspect their houses in between renters. My family comes to the outer banks every year and we have a wonderful trip every time but this was our first time renting with Twiddy and they absolutely ruined it. If you are considering renting a house in the outer banks please DO NOT use Twiddy!!!!!!!!!!
Great beach rental company. We have been using them for years
Pool, Hot tub, balconies off all rooms, master on main level. Sound side with assigned beach parking through 4 seasons community
We were the first guest at the new 'Heaven on Surf' just added to the Twiddy Rentals that is a real gem to their collection. Carrie, the owner, has an outstanding home that is over the top with all the comforts to make your vacation a one More
Every time we arrive, we're greeted with a smile and hospitality. Often, we try to get the same property, or at least one they manage because their customer service is top notch.
4th year using this rental company and they are always friendly, helpful and responsive.
I can t speak for all, but from my personal experience it seems that Twiddy is putting their own financial desires above the health of their tenants and others both visiting and living in the Outer Banks. My concern for this has lead me to contact them countless times, and to even reach out to the Dare County Commissioners Office. We have had no success in cancelling our reservation at this time.
I currently have a vacation to the Outer Banks scheduled for June 5th - 12th. I have rented a large vacation home through Twiddy for myself and 11 others. The guests in our house include my son (whom we live with), who is awaiting deployment orders to serve on the frontlines in NYC. He currently works as an EMT in our county, and has dealt with a large number of COVID patients already. He will soon be in NYC, the epicenter of this pandemic, and will return just days before our scheduled vacation. He would like to self-isolate after this deployment, but instead it appears he will have to travel to the Outer Banks and risk infecting us as well as others. We also have a COVID nurse traveling in our group, and a person who works at a local testing site. We are clearly not the tourists you want visiting your towns, beaches, and grocery stores. We truly feel we are a public health risk.
In addition to this, we have our own concerns. We have relatives coming on this vacation with us who are older and in high risk groups. We have also seen posts online from locals who clearly do not want visitors this summer. We saw the Go Home! letters that were left on out of state cars this week in the Outer Banks. We are not wanted, and we understand why.
We desperately want to do what is morally right, but we feel we are being forced to sacrifice thousands of dollars in order to do that, as Twiddy will not refund us. They convinced us to utilize their re-market program, insisting they are confident our house will be rented by someone else and we will receive a full refund. Supposedly people are calling every day yet, there are 16 other houses with our number of bedrooms, and a private pool available for rent in our town for the exact same dates. Almost all of them are less expensive than our house. Something doesn t add up here. It seems highly unlikely that our house books.
We cannot use our house to it s full ability. The full Outer Banks experience cannot be offered to guests anytime soon. Our safety, as well as the safety of others is at risk, and Twiddy does not seem to care. It seems as long as they get paid nothing else matters. Please do not make us choose between forfeiting thousands of dollars, and doing what is morally right
Clean house, nice starter package, responsive service
We have traveled with twiddy to OBX for a few years in a row now. We have been happy up until
This year with the way they have handled the pandemic and rentals. We have not gotten answers, they can t reach home owners, it s horrible and we will never travel with them again. Don t do it!!!
We have never had any issues with Twiddy! We have used them 6 out of the last 7 years and will continue to use them.
My family and I were treated to a fantastic tour of the 4 wheel drive beach hosted by Edward Ponton, Twiddy's 4WD Hospitality Guest Services professional. It was the highlight of our trip! What an excellent and entertaining host! Having grown up in Corolla, Edward knew everyone and shared terrific stories of local color the whole way - which was all the way to the Virginia line. We saw beautiful Twiddy homes, 'buried back truck tire' beach tailgaters and gorgeous wild horses both in the dunes and along the surf. Thank you so much Edward!
Twiddy is the very best at what they do! 1st class all the way. Our family has used their company since we started vacationing in The Outer banks. They always go out of their way to accommodate their clients. Their standards for their rental homes are the highest on the Outer banks.
Dave Long & Family
The family and I have been vacationing in the OBX for over the past 20 years. We have used about a half dozen rental agencies with various degrees of satisfaction. We have been renting through Twiddy the last 4 years and have been 100% totally satisfied with everything about them. The rental office is basically brand new. The Twiddy employees are number 1 in reference to service, professionalism and respectfulness. The properties are the nicest I have stayed in in over 20 years. Any issues with the properties are addressed as soon as possible unlike some that were never addressed with other rental agencies. We are pleased to say that we are Twiddy & Company customers for life, well for as long as we continue our OBX family vacations.
Thoroughly enjoyed renting in the 4x4 area of Corolla. The rental process was no fuss, as was check-in and check-out even with social distancing in place. I was able to reach a live person on the phone to answer questions when I called. We had to call maintanace for a leak issue and they came right out. Our only big complaints weren't related to Twiddy, but with the excessive horse tour companies driving every hour past our rental property, annoying the horses and driving them from the peaceful feeding in front of our rental house back further to avoid gaukers. Our second complaint were the foolish couple renting across the way who decided to pet and follow the horses incessantly; grateful for the Sheriffs office response and intervention. Overall, it was a beautiful weeks vacation and we plan to rent again.
My Twiddy vacation was by far the best vacation I've ever been on. Our beach house was so clean and welcoming. It really felt like home. The staff at Twiddy was wonderful. They did everything to make ouroom stay as good as possible. They even aired our tires up one day! Seriously amazing experience. I now recommend Twiddy to everyone.
We had a beautiful vacation with our family. Twiddy went above and beyond to make sure our stay was great.
Beautiful home! It was decorated beautifully and was steps away from the beach! You literally walk out your door, cross the street and the beach access is right there! I'm so glad that we rented this home! Our family really enjoyed the stay! We will be sure to choose this home again when we visit OBX!
The home was beautiful and the location was amazing. Twiddy was very accommodating and helpful. Keyless entry made check in and check out a breeze. Have booked with this company for 5 years. Wonderful people.
For dealing with a hurricane and heavy rains they did a noce Job in getting things ready. Wish the phone communocation would have been a little better
Excellent vacation destination and excellent accommodations corrola beach house was in great condition thanks Twiddy for Contributing to a worry free vacation
We had reservations in Duck the week after Dorian hit. Fortunately we only lost one day. Twiddy
Kept us updated regularly on the cleanup and re- entry process. To our amazement, the house and pool were pristine. Just a few little things like pool chairs and towels needed addressed. Once again, they helped us immediately.
I can t say enough about Twiddy. They were fantastic, and always have been.
The house we rented was nothing like the website advertised. It looked like it was barely cleaned, garbage and bottles left everywhere. The TV, washing machine, dish washer and oven were all broken. There were worms in the pool and the More
The hold queue estimated wait time is useless, goes from 2 minutes, to 60 minutes, to 20 minutes, to 207 minutes. A caller number would be a better way to manage it. At least it would trend downward. They picked up after 6.5 hours on hold today.
I have rented a few homes from Twiddy for large family vacations. Mostly the homes have been as advertised and the service has been in line with what I have come to expect from other rental agents on the Outer Banks (having rented homes almost annually for the past 25 years). During the Fall 2014, we rented a home that was far lower quality than the pictures represented. When I approached Twiddy about several condition issues, their representative (who is also a manager) simply deflected my comments and offered to send someone out to fix specific items. This solution was not helpful due to the extremely long list of items.
Twiddy is by far the nicest reality company I have ever worked with. With a hurricane looming, and the OBX being evacuated Twiddy was awesome. Frequent updates, they handled everything nicely, phoned me after checking my property saying we were all set. Nice people. House was wonderful, no complaints.
We love Twiddy! We were Emerald Isle and OIB people until 2012 when we rented from Twiddy in Duck. The house we rented was wonderful, we loved it. It was clean, well maintained and in a great location. We tried a couple of other companies (because of the need for different houses for a couple of family vacations) and the services was nowhere as good and the houses weren't as well maintained. So we went back to Twiddy. We highly recommend them.
After several trips to the OBX I can say that I'd never book with anyone other than Twiddy and Co. From my first trip several years ago to one just last week, Twiddy has always taken care of my party and I from start to finish. The houses we've stayed in have always been immaculate, the hospitality unmistakably top-notch-Southern, and the location picturesque.
Welp, the search is over. I am never vacationing anywhere else ever again. Twiddy and Co made this a top notch vacation from the very beginning. The house we stayed at greatly exceeded expectations, as did the level of service from each member of the Twiddy team that we met. Ross, Bailey, Erica, and Pam took care of my friends and I throughout the trip. Thanks guys - we'll see you again soon.
The house was beautiful, but the response to our minor service needs was nonexistent. We paid for the pool to be heated, that didnt happen until midweek. The pool was NEVER cleaned, the fire pit didn't work, and the house ran out of gas - preventing showers and dinner!
The issue wasnt these inconveniences, it was twiddy's contradictory statements about when they would be correct that lead to our frustration.
They (twiddy) acted more like a collection company than a management company, as their management was far inferior to others we have worked with in the past.
*Updated August 2020*
This was our THIRD year renting from Twiddy (Connemara, Ocean Hill) and it was, once again, an amazing experience. The house was clean and well stocked. Linen service was wonderful. The location of this home is our favorite in all of OBX, just steps away from beach access, Ocean Hill is a quiet neighborhood. We love all of the upgrades from last year (new floors in bathrooms and 2nd level). We've already put a hold on next year and can't wait to go back. Our family loves Connemara and we won't stay anywhere else. Thank you to Twiddy and the owners for maintaining such a wonderful home! Until next year!
A professional, responsive company that provides high quality homes.
We had an incredible experience with Twiddy! Great house and their customer service was fantastic. Thanks for all of your help, Nate!!
Awesome...The best place and service anyone could ask for. Thank you kindly for everything. See you Next Year!! Be safe
another fantastic week on the OBX. Thanks again, Twiddy
$8000 for a house we had to clean when we arrived. And realized as we were cleaning THE WHOLE HOUSE IS INFESTED WITH ANTS. NO WIFI. DIRTY POOL. A GRILL THAT CAUGHT ON FIRE AS SOON AS WE LIT IT. I will say it is absolutely gorgeous at OBX. JUST DONT RENT 1112 FRANKLIN. you will be disappointed.
We were staying at the brown pelican. In the handbook binder it says if there s any problems with the Internet called the service provider first and we did a total of seven times service provider did all they could do and when we tried to tell Twiddy maintenance they said they ll get back to us this was on Monday it s almost Friday and we re going to leave Saturday . The internet works when here s only one person on the WiFi, when someone else connect its kicks them both off. The service provider ran multiple tests and the modem and the modem was giving out 100mbps but the the wireless router was giving out up to 5 mbps of WiFi. We contacted Twiddy to get a new router or fix the router. As a parent I had to bring my work laptop to get work done but I had to reset the router and modem more than 30 times in the week. Don t get me started on the pool. There was a big storm that came over night and the pool had leaves and sand. Which I guess stopped the filtering system. I called Twiddy to come fix it they said I would have get all the leaves out and it would work. I spent a good half of my morning getting sun burnt trying to get all of it out and the filtering system still doesn t work and I called them after I was done and no one came out. If you plan on not using the WiFi or the pool this House was great. Very clean and cozy.
This is the second year that we have used Twiddy for a rental property in Corolla. They are absolutely wonderful.
The first year, the reservation we had fell through and the representative at Twiddy contacted me immediately. They helped secure us with another rental of equal size and at a less expensive price.
This year, we rented from them again. They had keyless entry which helped with contact during this pandemic. The coffee pot in our home was broken and they replaced it with a brand new one right away.
I you are looking for a rental property in the Outer Banks, I highly recommend Twiddy.
Great service with very well maintained vacation homes.
For many years I have only rented through Twiddy for our OBX vacation and have never been disappointed with our house selection. Any issues were dealt with quickly (like needing more gas for grill) and they are easy to reach with a great response time.
Great vacation rental company! Been renting from Twiddy for almost ten years.
Terribly disappointed. Group of 5 families have vacationed together a dozen times and never had this kind of experience. Pool pump is not functioning. It is our THIRD day and still cannot use it!! Ripped curtain is safety pinned together! Kitchen is terribly unequipped for everyday living!! No baking sheets or mixer!!! Mattress is the most uncomfortable I ve ever slept on! Main Living room television is 40 ? Although the inside of the house is clean the outside is disgusting! Cob webs and dirt on all the stairs and deck( which is broken and hidden by moving the grill over top of it). Won t be booking with this company again
Great rentals and quick service if anything goes wrong. Been renting for over 10 years from them.
Thank you to Twiddy for being incredible rental management partners! We both share the same high-level of expectations for our guests and our home!
Have stayed in Corolla many times and have never ever had such great customer service. We got stuck in the sand and there was a Twiddy employee on the beach and towed 3 of us out of the sand at no cost and then gave us his card in case we got stuck again. Also, upon check-in we were given multiple tire gauges and a code to pump our tires back up free of charge. Last time we went we did not use Twiddy and had to drive about 20 miles with little air in our tires to find a air pump. Will never use another Realty Company other than Twiddy ever again!!!
Its awesome every bodys nice and the house are great
This years experience was awful. Twiddy promoted superior Covid cleaning and it was the farthest possible from that. They never addressed any of the issues- a leaking toilet, showers that wouldn t drain, damage to the entire property, dead bugs and cobwebs everywhere, mold in the showers and on vents, torn carpets, stains on curtains and furniture, broken bunk beds, missing bunk railings, decks and chairs covered in piles of dead bugs and mold, and a broken pool table that collapsed. We will never recommend this rental company again.
TWIDDY has gone down hill. We've been making calls since Monday due to hazardous and broken grill. Nothing but broken promises from Twiddy Corolla rental program.
Rented sound side house during the hottest week of the year. Unfortunately the air conditioning was broken upon arrival. Contacted the emergency number and never heard back. The following day called again and was told they missed our call because it had been busy but did send someone right away. Fixed and then broke right away. Electrician came and said unit was old and would keep breaking and left. Twiddy aware and started bringing in additional portable units (which caused their own electrical issues) but never resolved the problem. Temp never went below 80 degrees and during the day was 84-86 degrees. Despite calling them daily no other solutions were found to help us beat the heat. We complained at check out again and was told management would call us. They never did so we contacted them. Long and short of it they told us they appreciated us making them aware of the situation. No apologies, no reparations. Just thanks. So I m just letting others know - don t expect much if your rental house is having issues. One star for view from house and one star for the maintenance folks being nice.
I have rented from Twiddy for 20 years and they have always been very responsive. This year we stayed at Poseidon at Whalehead. Altho the inside of the house was decorated nicely with new floors and carpets, new furniture, and the quietest elevator I have ever heard....there were a few cliches that we could not get fixed including an oven door that would not close so we could not use it. Other items were fixed but on Thursday toward the end of our stay. They were a drain in one bathroom sink that would not open, burned out light bulbs, the non-working movie theater, and drains being plugged up. The outside of the house especially the pool and hot tub area was another story. That area was in sad shape and truly needs lots of repairs. We had the pool heated and the heater stopped working the Tuesday after we came and was out for Tuesday thru Thursday. We called many times for all the problems. The maintenance rep always said that someone would be out that day but no one showed up. To be fair to Twiddy and their vendors, the big storm Hermine had dumped a lot of rain and SAND all over the place. In fact, we actually brought a shovel and push broom along to clean up one of the balconies that was loaded with sand. All in all the house is nice with 12 master bedrooms and the layout is nice (except the pool area) but it is an event home which takes a lot of wear and tear. Before we left we talked to a supervisor and she was very kind and thoughtful. She said they will reimburse us for the time the pool was not heated and also for the ant traps we purchased to get rid of the ants in the kitchen. We will see if we get any satisfaction from them. I do hope so because we always had good service from Twiddy in the past and we do understand the problems they had getting houses ready after the big storm. I just do not want my good opinion of Twiddy to be tarnished by this particular experience.
Can't say enough about the great time we had at their property and the area.....best vacation ever....and their crew is extremely confident...
We have been coming down to the Obx for years now I did it as a kid and now as an adult I still enjoy coming down there every year. We found the 4x4 section and we don t stay any where other than that. I love seeing the horses and being right on the beach. Twiddy does an amazing job with everything! They are prompt with answering questions and concerns!
Few tips I have is maybe a map of the house - where the breaker box is in the house, where the water heater is if something goes wrong, in this house it had directions about the water system which was helpful but not sure if this is in every house now? Last year we stayed in a house and didn t remember seeing it! But also maybe a reminder not to feed the horses or walk on the dunes. The house next to us was throwing food off the balcony- which could be harmful to the wild horses that walk through the dunes. As well as they were walking over the dunes to get to the beach when there s signs all over them not to walk on them. And maybe a list of places that deliver to the beach or that are in town so you can see what is in town to go get dinner one night. But also maybe include when they close. A lot of places close for the winter so it made finding dinner one night harder than normal but this was our first vacation in the off season. But I loved it and can t wait to do it again!
Just returned from our trip down in Duck. Everything about the vacation was great except dealing with Twiddy and the condition of the rental! The cleaning people had to come out twice because the house was so poorly cleaned. Emailed Twiddy multiple times with photos of the filth and no response. I called and the women at the office wanted no part of dealing with me just to transfer me to cleaning. I asked her if she was even concerned that the rental was not clean and the cleaning company they were using was not doing their job. She did not care. I followed up after we left and I have still yet to hear anything from Twiddy. Horrible customer service - we will never rent from them again and would suggest anyone looking in the OBX to go with another rental company.
We have rented through Twiddy for the past 10 years, and this house was disgusting. Our family rented the 6-bedroom "The Seashine" and have never been more disappointed in a rental from Twiddy. Bugs were all throughout the house, including the beds. Nails were found in the parking area, which was not only an issue for our pets, but for the children in the family. The grill did not work, causing us to make new dinner plans at last minute; which don't let me forget, the stove also had 1 working burner. The refrigerator was the size of an apartment fridge, we had to buy ice continuously to keep our food in coolers. The washing machine did not work. The water pressure in the showers was basically non-existent; the water just trickled out. The survey was taken that they send out after a stay, and they never contacted me about it despite checking the box to be contacted. It took me over 2 weeks to get into contact with management to bring up my concerns over the house and how dissatisfied I was with our stay. Their response was to send me an email at 6:01pm on a Friday (so after business hours and the start of a weekend) to say there was nothing further they could do for me besides refund my cleaning fee for that house ($120) and give me a $200 credit towards another stay since I did not bring up any issues during our weeks stay. Renting a $7,000 beach house should not be as poorly kept as this house was, and the customer service of trying to get it resolved is extremely poor. What is the point of doing a feedback survey if it makes 0 difference? Maybe Twiddy should send out that survey the day of check-in to ensure their customers are happy and follow through with their claim of "Family owned & operated providing quality service and Southern hospitality for over 40 years." I would NEVER recommend anyone rent with Twiddy. We will continue to visit the Outer Banks, but not through Twiddy.
My family and I have been coming to Corolla on the Outter Banks for years. Twiddy has been fantastic! We love the helpfulness and they were phenomenal with the hurricane
'Urania's Moon' on 4X4 section of Corolla was dirty, bug infested (including cockroaches!), not maintained, and not worth 1/4 of the cost. Two sinks were completely clogged, the floors were not swept (or not properly swept if at all), strange water pressure issues, cobwebs throughout the house and deck, and the hot tub was filthy. The deck railing was loose and unsafe. Twiddy was good about taking our calls and promptly sending out maintenance workers. Overall, the house needs a lot of work cosmetically as well as mechanically. Huge disappointment.
I can't say it enough, the Twiddy folks are hands down the best in the business. This was my third trip to the Outer Banks, and third experience with Twiddy. The home was immaculate, tons of space, an excellent view, and amazing weather. Twiddy's hospitality really impressed me. Even with the recent hurricane, they went above and beyond my expectations. Already planning our next trip!!
So disappointed with our rental! We have stayed in several rentals all over the OBX but this was our first experience and definitely our last with Twiddy.
1.We paid for early check-in only for the house not to be ready. The cleaning crew just started when we got there and then did a horrible job.
2. The house was completely infested with spiders and other bugs. Big wolf Spiders were getting into our luggage and all through our clothes.
3.It leaked water that was flooding into one of the lower-level bedrooms.
4. We called 3 times to see if they could help and was told they would send someone but no one ever showed. Not even a courtesy call back.
3. The septic tank was spilling over into our yard. Smelling awful.
4. Our place had 3 jacuzzi tubs in the bathroom and the water was super cloudy and brown. Couldn't even see our feet through the water. No relaxing in the tub like I had planned.
5. On top of it all, no one at Twiddy wanted to hear about our concerns. Refused to discuss it at check out and never returned any of my calls. Don't rent from here! So many other places, not worth your business.
Amazing place for a vacation. It was more amazing than we expected.
Already booked for 2020 - second year with Twiddy for our annual fall obx retreat and after using other companies, no other compares to the customer service of Twiddy! Easy check-in and out, super responsive to calls we made. Very professionally run and personal too...
What a perfect house. There are decks on every level. A bathroom to every bedroom or suite. The kitchen is well-stocked with pots and pans and spacious with plenty of seating, two sinks, stoves, fridges and dishwashers. The view out back is a beautiful green wilderness. The walk to the beach was maybe three minutes along a wooden boardwalk. The house was designed with quick access to a nice warm outside shower so we could clean off the sand before entering the house or the pool. An alarm on the door to the pool and a high doorknob helped keep little ones safe. Both children and adults spent many happy hours in the pool. There s plenty of parking and we loved being able to stash beach chairs and umbrellas behind a ground floor latticework wall. We, our children and their families all loved our week at Ocean Paradise.
Rented 2 houses in Corolla for a family reunion of 30 people. Pelican Watch and Nesting Place in the Ocean Sands community. Both were great location to the beach (even though they weren't beach front). Houses were clean and had plenty of amenities. Twiddy's online rental process made it super easy to complete payments and sign leases. Check-in was also quick 5 minute stop into the Corolla Twiddy office. I'd definitely rent through them again.
Twiddy is by far the most polite, professional, and responsive leasing company we have used in the Outer Banks, they will be our go to company for all future trips.
Horrible customer service and VERY rude people! I would not recommend anyone deal with this company! If I could have have them a 0 I would have.
Twiddy is always accommodating and the staff is very friendly. They will have a vacation home to suit your needs.
Top notch company to rent from. Easy process from start to finish.
For the 3rd year in a row our Vacation was top notch! Twiddy always out performs the competition! We will be back for year 4!
The staff at Twiddy is AWESOME - they're extremely friendly and knowledgeable, regardless of who you talk to. You can tell they're all happy to do what they do, and they're always eager and available to help. We stay in a different house every year, and just wrapped our latest stay in "Carova's Warf", which is in the 4x4 area/Carova Beach! It was amazing... our friends at Twiddy did a great job of preparing us for our off-road adventure! We saw a TON of wild horses, too - right in our back yard! I can't wait to start planning next year's vacation with these guys.. I would highly recommend them!
Friends and I took a much needed vacation recently to Corolla, NC. We were all blown away by the beauty of the home and, of course, the views of the beach. The home was clean, orderly and beautifully decorated. Upon arrival, there were pies for us, which were delicious. Half-way through the week a gentlemen came, added more water to the hot tub and even cleaned it, which we greatly appreciated considering we used it every day during our stay. Also, a few lights on the pool were not working properly so we reached out to Twiddy and they had someone come out to fix the issue immediately. The only doozy was the beds did not have their normal comforters on the bed as in the pictures, which I assume is a COVID related issue because blankets are easier to wash/maintain. Overall, a wonderful experience! My friends and I had a wonderful time and we hope to visit the area again.
My Twiddy vacations have always been nothing but fantastic. The combination of beautiful homes, location, and stellar Twiddy hospitality make for an unforgettable week.
Best rental company but they should offer the housing rentals book by request
Missing stuff, broken stuff, found roaches old furniture not enoug utensils n etc.. the hemmingway house in corolla
Although we were not all that happy with the house that we rented this past week, Twiddy and it's associates continue to provide exceptional service! They are nothing but friendly and accommodating in any way that they can possibly be! We've been dealing with them for years simply because of their employees attitudes, personalities and the kind of service that the company provides! Thank you, Twiddy! ~~Sherri and Michael Oliver
So many choices for homes. Lots of search criteria. So easy to use. Amazing customer service. Will definitely be using them for all of our future trips.
We stayed at 1109 Morris drive (shooting stars ) I had stayed at the same house two years ago - it was great
This time it was a disaster
The first issue was the general cleanliness and condition of the house:
Upon arrival - the toilet in the master bathroom by the kitchen was clogged with soaking wet towels on the floor around toilet - there was a hole cut into the wall behind the toilet so they knew something was wrong - Twittys response oh my goodness would you like us to send someone over to clean it again? Me Yes I would
No one ever came
There were also holes in the ceiling - with exposed plumbing ( directly under the bathroom mentioned above ) over the down stairs master bed - it was never fixed Twiddys day 2 response oh we wait till the season is over to patch those but we will send someone over today to clean that toilet area
No one ever came - that toilet never
worked the whole trip.
The tools for the grill were cleaned by using a gel bleach product - they were still drying when I got there - I got some of this gel on my hands and it actually stained my red shirt white - what if we used those to cook our food?
There were blinds knocked down all over the house and not working
We found a dirty sport bra and underwear in one of the bunk beds down stairs as we were making the beds
So at his point it s a cleaning and customer service issue - and honestly anyone or maybe even all of these things I could deal with as long as they fixed it with good service - mistakes happen and no one is perfect - I get that frankly I m on vacation - I don t want conflict I want to chill out right?
But all of it - coupled with a complete lack of follow up - it was just incompetence or even worse they just didn t care about us as a customer or the house they were managing
Finally, the kicker ... the house gave out on us completely!
The evening of day 2 of our trip the water went out
I called twiddy 7 times in the first 48 hours of that happening - it was an emergency and honestly I suspected it was something major because there was a pool of water by the outside stairs all the time and the mulch was very wet - I told them this yes sir we will send a plumber ASAP!
It took them till the night of the 5th day of the trip (72 hours from me calling the emergency line) to actually show up
now the person who showed up was not a plumber mind you, he was just a random twiddy employee he said - yup you need a plumber we will get one out there for you ASAP!
an actual plumber showed up on day 7 - he said yes that s a burst pipe under the drive way - I can t fix this today - so I can t fix the water or the toilets today - I doubt Twiddy will allow someone to stay here next week
We ended up having to go up and use the beach cold showers in order to shower - and the pool bathrooms to go to the bathroom
We ended up leaving a day early ( I was home when the plumber came the last day but one of my brothers had stayed behind )
So in essence we spent thousands of dollars for a dirty house, with no running water, backed up toilets, and terrible service and follow up
I was embarrassed to ask my family for money for their share of the trip
Twiddy never offered me a refund but they were kind enough to send me an email offering to book this property again next year
Thanks but I think I will pass
Great customer service in general but they didn't send anyone to the house when we put in maintenance requests for the whole week we were there.
We've been renting with Twiddy for a few years now. We love them, their service, their professionalism, and their wonderful properties. Thank you, Twiddy! Keep up the good work.
We definitely enjoyed our stay with these guys and for a very reasonable price. We did hit a couple minor snags but would recommend anyone.
Home wasn t maintained well, it had mold and cobwebs. Jetted tub not working and the home had an odor to it- that damp basement smell. Deck and pool area was gross and all furniture had to be scrubbed down by us before using. Complained to rental company and only a couple of items were addressed. It was a beautiful home that is just falling apart, unfortunately.
My family has been vacationing in OBX for the last 9 years. Although some homes are better than others, I must say that Duck's Nest was one of the better. However in the beginning we did have a few issues that needed to be addressed, once we reached out to Twiddy those issues were addressed in a timely manner. Also, the home owners provided all the amenities listed as well as some unexpected supplies, which was a pleasant surprise.
We would definitely book with Twiddy again, probably next year. ;) for "The Chambers Family Duck 10th Anniversary"
The best company of the OBX vacation rental firms. Best selection, service, and value.
609 Wave Arch, Corolla. Totally unacceptable as a house rental and from a customer service standpoint Twiddy has been dysfunctional. The A/C was broken the first 2 days, their were active wasp nests on the 3rd floor deck that we too down by hand, today the hot water heater broke, let off a burning smell throughout the bottom level and we don t have any hot water in the house. At this point, the showers don t even work meaning no water comes out. One of the toddlers in our house woke up Sunday with little white crystallized flakes all over him, stuck to his scalp and body. The pool hasn t been cleaned, has sand all in it and we had to skim/clean it as a company still has not come out. We didn t spend $15,000 for the week in rent to stay in a dive house but thus far, Twiddy still is dragging their feet customer service wise and this house is a mess. The companies that have come out to work on the house have been outstanding and efficient, but it s one thing after another and we have to stay with them until the jobs are completed.
This was our first time using Twiddy & we had a wonderful experience renting our beach home in Corolla. The representatives are friendly and very easy to work with. We had a minor issue with the home and found that Twiddy was very responsive & took care of the issue immediately. We d definitely rent from Twiddy again.
Can't say enough about how helpful Edward Ponton was to us. We stayed almost 10 miles up the 4x4 part of the beach, and our car rental company lied to us about our car being 4wd. About 8 miles into our trek in the front wheel drive Jeep, we got stuck. Ed got us unstuck, and led us the rest of the way to our home. That would have been enough, but he offered to meet us at our house for the trip back, and let us follow him to the Twiddy offices to make sure all went OK for us. IT really was a huge relief knowing he had our backs for the trip home. Edward went above and beyond in every way, and we really appreciate everything he did!!
We have been going to the OBX for 20 years, and have seen the area grow, including vacation rental companies. Twiddy has always been our agency of choice. Anytime there is a small problem with a rental, they always arrive promptly and professionally to resolve any issue that may occur. I mean we rarely have had a problem other than something forgetful. We have rented homes for families when we got married in the OBX, we have our family and grandchildren join us, we go there on our own, we share the area with friends. We have grown with Twiddy, to the point that they remember us when we arrive, and have a small gift basket for our grandchildren to play with while we stay. Listen, I shop around, that is what I do for a living, so I want to get a deal -- which isn't always money related when it comes down to dollars and cents --- they are competitive, professional, friendly, and treat you like family. We have stayed with Twiddy the most, and we have stayed with 3 or 4 other agencies ----so take it from a OBX vacationing veteran --- Twiddy wins everytime.
We have worked with Twiddy for over 15 years, and found them to be extremely helpful and courteous.
If there was an option for no stars, I'd use it. However, I felt I needed warn everyone using this rental service that, while I was on vacation with nearly no water at the home for 4 days (couldn't flush the toilet and rinse a cup, couldn't use the hose and take a shower....etc)...yes, FOUR DAYS...nobody would pick up the phone on the rental line, the maintenance line, or any other number we were able to find online.
The app wouldn't accept maintenance requests, I tried putting my number in cue for a callback...and nothing worked.
It wasn't until our group tweeted a photo/video of the water pressure and negatively reviewed them that they immediately called us back. It turns out our well at the home (4x4 beach area) wasn't functioning anymore. Within hours of them finally getting in touch with us, a well professional was there to inspect and report back to the owners directly for a replacement. Twiddy then called the next day to let us know the well replacement would be there within hours.
The well was replaced on day 5 of our 7 day rental, and we were told by twiddy that we were being submitted for a compensation request for our inconveniences. Everything was fine after the well was replaced.
It's now 4 days after we've left the rental, and I still haven't received a phone call about this compensation. In fact, my reivew is so long because I'm sitting on hold now for 20 minutes trying to call in and inquire about this compensation request. I'm writing this review as in sit on hold...still.
So, while I wait... I'll keep writing about our experience upon checking in... We called in about 3 hours before the 4pm check in asking if it was ready. What do you know... They answered within seconds. The house wasn't ready so we waited on the beach until about 3pm when the text arrived it was ready. Everything was fine until we figured the water issues out. That's when my calls started to twiddy trying to get resolution.
So, it would appear to me the company wants to make sure you get checked-in so they can keep your money...then essentially ignore you for the remainder of your trip. While that would be ideal for a positive experience, if there are any problems you're out of luck.
As I drove down the beach to get essentials during our trip (like WATER) ...I drove by the Corolla office many times, and things seemed busy as can be. Maybe all the maintenance employees couldn't answer phones because they were driving up and down ocean Blvd. Hmmmm?!?!
(BTW, 25 minutes has passed on this call and still nobody has answered the phone )
Did I mention when you call in, they greet you with your name as it was written on the reservation? As in, they know who's calling before picking up the phone? As long as you're calling from the number on your reservation, of course. I'm starting to think they will just ignore me since they know who's calling... Maybe they think I'll just go away.
Well, here I am writing this review ... Not going away. Making sure everyone knows how horrible our experience was...not with the home, but with the people we entrusted a small fortune with to rent this home.
I wouldn't be so dissapointed if they would provide the service people would expect. Something as simple as answering the phone would seem like a good thing for a business that thrives on "providing true southern hospitality" (as stated on their hold music that ive looped through about 15 times now)
Anyway... 30 minutes has passed. I'm going to post this now. Maybe they will call me while I'm on hold trying to get them on the phone... That's how it worked last time.
.....to be continued...
Have stayed at the Outer Banks several times and with several different realtors. Twiddy is our most favorite and we had a wonderful vacation on the 4 x 4 beach in April. Great company will be back again soon for sure.
We had a wonderful week at OBX. Twiddy is so easy to rent from. We have used them for years for our family OBX vacations. They are the best!
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