What an amazing company! From the moment we walked in and were greeted by Gennie we immediately felt comfortable. She took the time to listen to us and was able to help us pick out exactly what we wanted. Our mantle is a true work of art- its just stunning!
Phenomenal customer service experience choosing mantel for fireplace. They were a great help choosing style, beam and color and the overall cost was less than expected. That never happens! Can't wait for final product.
I have been buying wood from TAG for years. They have the best selection of reclaimed wood in Southern California! You can find anything and everything you need here! They have hardwoods, beams, skins and they also do custom work! I have always found their staff to be friendly, helpful and insightful. They always ask what project I am working on and provide me with ideas to help me get the right wood for the job. They can help with the design and make sure you get the right look you are going for.
I have seen a lot of the reclaimed wood shops in Orange County and in LA and True American Grain has the best wood out there! They are also very competitively priced and work with you to make you happy. Great team! Great customer service and a great operation!
We are absolutely thrilled with the level of service and quality of workmanship we received from True American Grain during our living room remodel. We wanted a reclaimed wood mantel to bring depth history and warmth to our contemporary tastes, and the stunning mantel they created far exceeded our expectations. The pride of craftsmanship that Angel, who built and installed the mantel - brought into our home was palpable, and the time and attention we received from Tom, Gennie and John was icing on the cake. We cannot say enough about their team, and we will certainly be back soon!
Great experience dealing with True American Grain.
Met with Teresa & Genie upon arrival. Brought a photo of a mantel I liked. Tom came out to measure being it was an L shape fireplace. After 4 weeks, Angel and Ciro installed the mantel which was a bit of a challenge over my stone fireplace. They cleaned up as if they were never here. An amazing job by all!
Thank you
Lisa G in San Clemente
I m leaving 2 stars because their customer service is unprofessional and non accommodating. The date of my scheduled installation, Rhiana told me that she had lost my appointment. Instead of doing everything she could to make this mistake better, she had attitude and unprofessional responses. To quote her exactly she said, your guilt trip won t help speed up the installation.
After emailing the owner TWICE about this unfortunate experience and receiving NO RESPONSE, I thought any potential new customers should know how this company treats some of their clients.
Their product is amazing. Couldn t be happier with the craftsmanship and beautiful installation. Angel did an amazing job making sure I was happy with the product. But, what good is work if the customer service doesn t support it? These 2 need to go hand in hand and overall I m very unhappy with my experience with True American Grain.
We bought a hand-hewn log for our mantle and it s gorgeous. The woodwork is fantastic, and the installation was excellent. It s not cheap, but worth every penny. These guys are the real deal!
Super happy with this product and the customer service provided. I was going to way over order the product and sales staff helped me get a more accurate estimate of product needed. We ended up with a little extra rather than a bunch of extra due to their expertise. The product is beautiful! We had help installing from a relative with some construction experience who had a great time installing this product. Highly recommend. End result is beautiful! Deliver was fast and we were able to get completed with our project on time. Customer service excellent.
We purchased all of our Reclaimed Wood when we redesigned our home in Aliso Viejo. The staff was incredibly friendly and True American Grain was on-time with the items we purchased. We would definitely recommend them to family!
We had them make a walnut box mantel for our fireplace. It turned out great. We needed to make a modification after we realized an issue and they did it with no questions asked. It turned out very nice.
trueamericangrain.com
