Daniel Aynalem, Service Advisor, provided excellent and professional service. He was precise, knowledgable, listened to our concerns and recommended options. He made our customer service experience clear and pleasant. Thank you Daniel, job well done!
Just went to drop of my QX56 for to have some problems fixed, normally don't go to dealer. It's out of warranty and was excited because I had received a coupon from this dealership in the mail '20% off Save On Any Service'...expires 5/31/21. No mention to a limit or how much has to be spent. About to leave my car with them and they mention the 20% is only on the first $150! Talk about deceptive advertising! Talked to the service manager...he's said he can make up the terms of the coupon as he see fits...WOW! Didn't even want to work with me, said it was capped at $150. I own two businesses, I would never do that to a customer. Took over an hour of my time to take the car down there to have the rug pulled out from under me.
Steer clear of this place. I am going back to my independent mechanic.
Jennifer was very helpful. She made the car purchase experience go smoothly.
Jennifer Townsend and Chris Waldron were fantastic to work with. Jennifer worked tirelessly finding the right car for us after my a car accident totaled my other car. We would HIGHLY recommend working with Jennifer for your next car purchase!!!
The entire experience at Nalley was the best I ve had purchasing a car. Previous experiences have been the typical car buying excruciating and exhausting experience. Not at Nalley. Jennifer was very professional and friendly and made the process enjoyable. Corey, the general sales manager, helped facilitate the process with his customer orientation. We got a great deal in a great car. We will be repeat customers. I highly recommend Corey and Jennifer to my friends and family.
Stopped by Nalley to look at the Infinitis one afternoon and the nicest lady offered her help if I had any questions. Her name is Jennifer Townsend and I was impressed by her helpfulness and with her knowledge about the cars.
She made my visit worthwhile.
Frances Wood
I drove all the way from Nashville TN. Pauline and J Vaughn are the type of employees you want. I had never met Pauline. She made me and my family feel like family. My kids thought she was an aunt. I work for a Fortune 500 company and know how a business can be successful and survive. Employees like Pauline and JVaguhn will make it a pleasure to do business with. By the way. I have always driven a Lexus and this is my first infinty.
Jennifer is a ray of sunshine and helped me through the car buying process. She went over and beyond. Stayed over late and came in on her day off for me. She made it very easy to purchase a car.
Andre Young & Amanda Burby put me in a used 2016 Kia Soul + at a great price. They went above and beyond in every way. The car was due for a recall and they took it to KIA and had it done for me. They even gave me a loaner car over the weekend while they made this happen for me. I got an affordable car payment and a great deal on an extended warranty. Would definitely recommend Nalley Infiniti to anyone looking for new or used vehicle. Friendly and accommodating - Great customer service.
Went to see a Tesla listed online and Jennifer Townsend was our sales consultant and she was fantastic. She was very helpful and friendly. She was not pushy either which we appreciated. The car was as advertised and they were willing to negotiate on their list price. Jennifer was the reason we pulled the trigger on our purchase that day.
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